Tidal Deck and Design

Our job exceeded this contractors resources and experience. It was a 6 month ordeal. The final product looks very nice and we are very happy that the project is done. If you have a deck only project - your experience would probably be just fine with this contractor.

They are not good about communicating. Once the project was complete, we had leaking issue and they never called us back.

Run Away! Our experience with Ray and Jammie Tavenner of Tidal Deck & Design has been horrible. We signed a contract and made a deposit in February to build an enclosed porch and deck. To date, August 4th, we have 15 holes dug in our backyard. We asked Ray if we can cancel the contract and said he doesn't have any of our $15K deposit to give back. Do your homework before you hire. Check out the reviews on Ray and Jammie's previous company, Terrapin Decking LLC. Also, check out the Maryland Judiciary Case Search public website and query all the numerous cases filed against Ray and Jammie. We wish we did our homework on Tidal Deck and it's now costing us $15K and a backyard mess of holes and mud. Feel free to contact me at dxxxxxxxxxxxxxxxl for details.

Communication was not good in the beginning. I had to contact them numerous times just to get scheduling and next steps. I waited almost a week for a contract that was promised the next day. I don't know if they were just tired of me reaching out or not, but they moved my dates up almost 2 weeks after my complaint, due to "cancellations". After that point, their work was amazing. They completed everything in 2 days (inspection, permits, and build). I'm happy with the end product. They are a really nice family business. Great work! I just wish we didn't have to go through all of that beforehand. I have, and will continue to, refer this company to others but with a disclaimer to be prepared for communication challenges.

Owner, Ray Tanner, kept me informed on every aspect from day one. He also spent time on site every day to oversee progress of his crew. The crew members were highly competent and friendly. I "almost" hated to see the job finished, I just loved watching the superb work in progress. On the other hand, follow-up to correct a few oversights was lacking.

A real pleasure to work with, from the initial phone call to the day of completion. Ray's years of experience were evident when questions I had were fully answered and explained. The crew arrived on time and were knowledgeable, polite and respectful. When describing my experience with Tidal Deck and Design to friends and family, one word always came to mind: Integrity. This is a company where quality on all levels matters to them.

Poor communication. Lots of contact on 'the sell' but no updates for many weeks. No real professional blueprint/drawing given for review before work began. Things we thought were going to be one way ended up differently and it was too far done to change it. Nice people, but they barely cleaned up after themselves. The projects look nice, especially if you dont know what had been expected, but we know we will get enjoyment from it regardless. We will be more choosy next project.

The quality of product used is great. After product was delivered the project was completed in a day. The deck looks fantastic and I received a many compliments from friends and family. Love it!

Ray and his team were great. Tidal gave us the best bid for our deck redo (from 25 year old pressure treated splinter nightmare to gray and white Trex with a white pergola) and was available from our first contact throughout the process to answer any and all questions. Offered design suggestions which we are really pleased with. Great crew of young men who did the work. Love our new deck and it is the talk of the neighborhood - thanks Ray!

great work, customer service, and communication. Took care of everything and offered options to save some money. Deck looks great.