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96% Recommended

25 Years In Business

Company Details

  • Verified Licenses

Contact

352 Hillandale Drive
Troutville, VA 24175
Tilleysheatingandcooling.com

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
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  • Sun:
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Achievements

Service Details

    Areas of Expertise

    • Cooling/Heating Systems Install and Service

    Cost Information

    • Free Estimates

    Ratings

    4.7
    77 Verified Reviews
    • 5
      66
    • 4
      7
    • 3
      0
    • 2
      1
    • 1
      3

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 77 reviews Showing 0 reviews
    5.0 Wil davis wil D. Hardy, VA
    3/21/2021

    Very good.

    5.0 Sherre J. Moneta, VA
    1/24/2021

    Quoted the heat pump and installed two days later!

    4.0 Roxey F. Boones Mill, VA
    10/14/2020

    They were able to complete the work on schedule

    0.50 Tyler M. Roanoke, VA
    9/18/2020

    Scheduled a time for them to come out, but they never showed up or called.

    5.0 Tom T. Salem, VA
    8/13/2020

    Excellent experience

    5.0 Philip D. Bedford, VA
    2/14/2020

    chris, their service man went out of way to make sure customer was satisfied

    0.50 David N. Roanoke, VA
    9/26/2019

    Had a Trane A/C - Furnace combo unit installed by them. Most unprofessional work I have ever seen in my life. 1st, they ruined our brickwork by making an extremely large hole. Was told after the fact that their bit locked up, so they decided to use. Then young worker attempted to just fill hole with brick pieces and caulk. They ran line set loose and diagonally with no strapping. Sloppy caulk job around electric box. Wire hanging with no slack. Wrong intake grate and if we didnt ask we wouldn't have found out it was because it was all their suppliers had in stock. Left a huge mess. Worst of all, they avoid you at all cost and dont call you back. Owner (Keith Tilley) said he would have all fixed, but still hasn't returned call, text or email. He said he would be at initial install, but never showed. Total Nightmare! Use a different contractor!

    5.0 Brittany L. Roanoke, VA
    5/25/2019

    They did a great job replacing my HVAC, I would definitely hire them again.

    5.0 Nancy B. Roanoke, VA
    4/29/2019

    Best price. Keith is very fair and knowledgeable explained all details, very courteous. His service team was the best, on time , efficient, courteous, neat and cleaned after themselves. I got a Trane and am very pleased with it. I highly recommend Tilley's HVAC.

    2.0 Suzanne B. Roanoke, VA
    4/22/2019

    They did not get the necessary permits. They haven't completed the inspection work. No follow up on installation was done to see if it was installed properly. Not good about returning phone calls.

    Showing 1-10 of 77 results Showing 0 of 0 results

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