Toler Tree Service

My experience w/ Daniel Toler of Toler Tree service started out very well. Back in the middle of August this year (2018) Daniel was very quick to respond to my 'HomeAdvisor' request for tree and stump removal services. He quickly called and same day came by my home to provide me w/an estimate for services. I found the estimate to be reasonable and as his responses back to my questions were very timely and he assured me that he carried liability insurance I hired Toler Tree Service to remove the tree, and a date and time was scheduled to do so. Within a few days (Aug, 17th) he was back on site to perform the work as planned. He did note that he could not remove the stump until after he had the utility companies out to mark lines so the stump would be done at a later date. I was fine w/that approach. All seemed to proceed well during the day as he and one other worked to fall the tree. Unfortunately, during the workday, one of his ropes used to control the direction the tree would fall ended up breaking and when it snapped it hit my garage door with such force that the accident put a hole in my door. At the time i was not overly concerned as Daniel said he would most certainly repair the door. He told me that he needed a couple of days to research the door a bit and promised me in an email (which i've retained) that he would fix the door and be out to pull the stump very soon. Again, I was not overly concerned at the time. After two weeks passed without hearing back from Daniel I sent him an email asking for insight and status to when the door would be fixed and the stump would be removed. This was August 28th. He replied that he was out of town for a family emergency and was waiting to hear back from his contact(s) as to whether or not he could get a replacement panel for my garage door and said he would get back to me when he arrived back home. I waited another couple of weeks and having not heard back from Daniel, on September 13th I sent him another follow-up email asking when the job would be finished and my door would be fixed. He responded that he would review his calendar so that we could meet the following week and schedule removal of the stump, but warned that the guy who removes stumps for him was "two weeks out". Although it had been more than a month since he fell the tree I was a bit upset that i would have to wait another 2 weeks. However, i bit my tong and accepted another 2 week delay because in the same email he again "PROMISED" (and I have that in writing) he would fix my garage door and I did not want to upset that plan. Unfortunately and after another 4 weeks passed w/out a response from Daniel i sent yet another email on 10/16 conveying that my frustration was building and we needed to make progress on the repair and stump removal. I also noted that if he was too busy to finish the stump removal I could go elsewhere for the service so he wouldn't have to worry about that. Unfortunately, he did not reply to my email. Three days

Called within minutes of me contacting Home Advisor. Did my tree next day. I had called 5 others and they would not answer my calls after 5 times. Did great job with 2 trees. Cleaned up everything. I would call them again.

They were able to get the job done and cleaned up nicely.

If someone can do this excellent a job all via text messages and within a very small time frame, this is the man for you! I am soooo busy, but Daniel took a picture of the tree to be removed with a a quote. He also provided pic of of insurance. Then he told me when he would do the job. Done! He had my yard looking great..and I am real particular about that. I have a privacy fence and an arbor that was near this tree..not a scratch. And the clean up..I mowed my yard that day! He referred me for stump removal if I choose..no mess..no fuss! And I already have a new tree planted! My River Birch and I highly recommend Toler Tree!

Hired Toler Tree Service to remove two trees, and grind the stumps. They came, and didn't bring a stump grinder. Did a great job removing the trees, but left stumps 15" and 30" tall. Said had to call call before you dig before they could grind stumps (half way through the job) and they would come back to finish. Power line under one stump. Decided not to grind. I had already paid them to cut the trees. Made multiple contacts to get them back to cut stumps close to the ground. Received multiple promises, and never showed. Nothing but excuses. Good work while they were here, but they have a long way to go regarding customer service, and keeping their word. I am now stuck hiring another tree service to complete their job. Would not recommend them.

Very rapid response time. Daniel contacted me within moments of my putting in the quote request for tree removal. They were on site 2 hours later and had my tree down and cut up. The price was within the range of what I expected it to be. The work they did was done safely and professionally. I will hire them again if I need similar work done.

Daniel contacted us promptly to schedule a quote. He did the job safely and on time. We are happy with the quality of work and price. We would recommend him and will use his company again.

Gave estimate for trimming of four large trees; only trimmed 3, but said he would check on the 4th later. Also left some dead branches on the other trees.

Daniel was true to his word on everything he promised he would do. He came back to remove the stump after it was cleared by Nipsco to dig. He trimmed some big trees in our back yard nicely. He was prompt and very professional.

Two young men skilled in their craft, and professional in their work and clients. I'm satisfied

He responded promptly and did everything when he said he would. I would use him again

Daniel is a hard worker. He kept at it and safely removed a rotten tree that was close to my house. He gave me a fair price and I highly recommend him.