Tom Craig Remodeling and Building

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42 Years In Business

Company Details

  • Verified Licenses
  • Bilingual
  • Veteran Owned

Contact

See Phone Number
5250 State Road 54
New Port Richey, FL 34652
http://www.tomcraigremodeling.com

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • New Addition to existing structure
  • Custom Home Build Design
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered

Ratings

3.7
6 Verified Reviews
  • 5
    4
  • 4
    0
  • 3
    0
  • 2
    1
  • 1
    1

Highly rated for

Showing 1-6 of 6 reviews Showing 0 reviews
0.50 Lewis F. New Port Richey, FL
12/5/2020

We had Tom Craig do a room addition from an existing patio covered by an existing roof, block off a rear bay window to create a new door exit for safety purposes, and build an additional concrete drive on side of the garage for additional parking. All work was done simultaneously with nothing, actually getting completed before starting new work. They had employees that leave the site during the day and left the house unsupervised with doors open and unsecured. First off, the additional concrete driveway, which I was told was a much stronger fiber mesh concrete, instead of a traditional rebar-enforced one. He withstands vehicle parking on daily basis (up to 5000 psi), actually began to crack within 30 days. They never did stress/relief cracks for expansion or contraction. Never took ownership of the fact that they were at fault. The room addition took them 4 months to complete the work when we were promised no more than 60 days. That flooring is too cracked like the drive but was told that happens even though no real pressure except for walking on was being done. Two years now since they completed the job, and the exterior stucco is cracking and they did a horrible job finishing the walls; visible imperfections around light and plug receptacles. They are a terrible company with nothing but excuses for the work they perform. I would emphatically not recommend them. I hope this review is a warning to all their prospective clients to call references and prior customers to get the real picture of their ability and workmanship. Buyer/remodeler beware.

5.0 Michael O. Tampa, FL
10/8/2020

Quality work , good people and stood behind their promise of excellent service.

Response from Company:

Thanks Mike! We appreciated the opportunity to bring your vision to reality. Thank you for your trust in our team. The Tom Craig Team!

1.5 Toni N. Spring Hill, FL
9/29/2020

Communication between sales, management and subcontractors was horrible resulting in unnecessary delays. We submitted the list of materials we wanted the day after signing the contract. The entire look for our bathroom remodel was to be based on the shower doors. We discovered a couple of weeks later it had never been ordered and at that point would be on back order and likely unavailable so ultimately another choice was made. The biggest delays were the shower door and a vanity mirror. Our numerous inquiries were met with different excuses, but with both items when we did our own research we were able to find the items immediately. Our two week project became over two months. Because we were losing patience my husband did some of the projects himself (purchased paint and supplies and painted walls, moved wiring for and installed vanity lights, framed and installed medicine cabinet) and did much of the cleanup. Based on the sales presentation we were really excited to do business with this company but will definitely not use them again or recommend them. I?m confident that the problems and frustration we encountered could have been avoided with better communication, organization and planning within this organization.

Response from Company:

Toni, I'm sorry but the representations in your review are not all correct. Tom Craig provided you with upgrade after upgrade at no charge to you. We completed a complete ceiling repair, when it was only supposed to be 2 sheets. We allowed you to pick out tile that was above the agreed contract price at no charge. Tom Craig never agreed to move electrical outlets or fixtures as it wasn't part of the contract. We strived to meet every item in our contract. Which we did above and beyond. Including giving you a discount above and beyond the price of a mirror which we had difficulty in ordering. Also allowing you to pick a $925.00 commode when

10/25/2019

My own changes held up the job for 3 weeks. But 3 vanities later I was happy. They were very understanding that I changed my mind, and I was happy to sign the change orders and pay for upgraded products.

5.0 Lauren H. Palm Harbor, FL
10/15/2019

TomCraig was fairly priced and their work is fantastic. I hired them to do a large bedroom and full bathroom addition on my home. The work they did is beautiful and we haven't had a single issue since completion. Everyone I worked with at the company, from the owners Tom and Craig, to the employees answering the phone at the office, to the project managers and builders was incredibly nice and courteous. These were people that I never minded having in my home and around my family - something that is super important for a large construction project. Any time I had a question someone was immediately available to me and making sure I was happy. This is not a company where the person who does your initial quote and makes the deal disappears as soon as the work begins- everyone is involved the entire way through. Again, their work is fantastic and you can't use a nicer group of people.

5.0 Brenda N.
4/14/2019

Very professional, stay within budget, and work is top notch.

Photos

Tom Craig Remodeling and Building
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New addition 3D rendering
Conceptual 3D rendering
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TOM CRAIG REMODELING

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