Tom Craig Remodeling and Building

We had Tom Craig do a room addition from an existing patio covered by an existing roof, block off a rear bay window to create a new door exit for safety purposes, and build an additional concrete drive on side of the garage for additional parking. All work was done simultaneously with nothing, actually getting completed before starting new work. They had employees that leave the site during the day and left the house unsupervised with doors open and unsecured. First off, the additional concrete driveway, which I was told was a much stronger fiber mesh concrete, instead of a traditional rebar-enforced one. He withstands vehicle parking on daily basis (up to 5000 psi), actually began to crack within 30 days. They never did stress/relief cracks for expansion or contraction. Never took ownership of the fact that they were at fault. The room addition took them 4 months to complete the work when we were promised no more than 60 days. That flooring is too cracked like the drive but was told that happens even though no real pressure except for walking on was being done. Two years now since they completed the job, and the exterior stucco is cracking and they did a horrible job finishing the walls; visible imperfections around light and plug receptacles. They are a terrible company with nothing but excuses for the work they perform. I would emphatically not recommend them. I hope this review is a warning to all their prospective clients to call references and prior customers to get the real picture of their ability and workmanship. Buyer/remodeler beware.

Quality work , good people and stood behind their promise of excellent service.

Communication between sales, management and subcontractors was horrible resulting in unnecessary delays. We submitted the list of materials we wanted the day after signing the contract. The entire look for our bathroom remodel was to be based on the shower doors. We discovered a couple of weeks later it had never been ordered and at that point would be on back order and likely unavailable so ultimately another choice was made. The biggest delays were the shower door and a vanity mirror. Our numerous inquiries were met with different excuses, but with both items when we did our own research we were able to find the items immediately. Our two week project became over two months. Because we were losing patience my husband did some of the projects himself (purchased paint and supplies and painted walls, moved wiring for and installed vanity lights, framed and installed medicine cabinet) and did much of the cleanup. Based on the sales presentation we were really excited to do business with this company but will definitely not use them again or recommend them. I?m confident that the problems and frustration we encountered could have been avoided with better communication, organization and planning within this organization.

My own changes held up the job for 3 weeks. But 3 vanities later I was happy. They were very understanding that I changed my mind, and I was happy to sign the change orders and pay for upgraded products.

TomCraig was fairly priced and their work is fantastic. I hired them to do a large bedroom and full bathroom addition on my home. The work they did is beautiful and we haven't had a single issue since completion. Everyone I worked with at the company, from the owners Tom and Craig, to the employees answering the phone at the office, to the project managers and builders was incredibly nice and courteous. These were people that I never minded having in my home and around my family - something that is super important for a large construction project. Any time I had a question someone was immediately available to me and making sure I was happy. This is not a company where the person who does your initial quote and makes the deal disappears as soon as the work begins- everyone is involved the entire way through. Again, their work is fantastic and you can't use a nicer group of people.

Very professional, stay within budget, and work is top notch.