Top Coat, LLC

SUED, WON, AND STILL CANâ T COLLECT!!!! BEWARE!!!!!! My mother needed to have her house repainted as it had not been painted in over 20 years and we were going to rent it. Mark Sley, who owns the company, and I came to an agreement. I had two other quotes and chose his company. I live in South Carolina and my mother was staying with me as she was seeing doctors near me. Our agreement was 30% down and the remaining when the job was completed. The job duration was to be completed in approximately 6 days. The contract was signed November 13, 2020. On December 22, 2020, I was informed that the job was completed. Mark Sley was told before the job contract was signed that he could not be paid the final amount until I would inspect the completed job. My house is a nine-hour drive from my mothers. The following is what I found: Walls werenâ t painted, drips were down multiple walls, intercoms and fire detector which was contracted to be removed and covered remained, pops in walls remained, lines were obvious on the walls in the hall outside the upstairs bedrooms where tape was showing, ADT security system was cut, ADT indoor security camera cord was missing, USB cord to firestick television was missing in upstairs south bedroom, paint on 2 bedspreads and one mattress cover, paint on brand new carpet in downstairs guest bedroom and on the living room in middle of floor, paint on four window treatments which were a material that couldnâ t be cleaned to remove the paint, paint on pickled pine mantel and marble hearth, every single shade was missing at least one (and most both) of the fittings that secured the blinds in place and the face covering were missing, the wooden blinds in the downstairs west bedroom had paint on them and the face coverings were off and on the floor, one of the outside trash cans had paint on the inside with the paint cans in the trash and now on the inside of the trash can, a pair of tennis shoes (with paint on them) were left outside the front door and a shirt was left on a chair in the living room. Copies of day labor time sheets were found in the trash can where day labor had been hired rather than professional painters! Mark Sley came over and discussed what needed to be done. (PHOTOS WERE TAKEN) Mark Sley texted on January 19th to let me know that the corrections had been made. I was not able to get back down until April. On February 3rd, an additional check was sent which amounted to an additional 30% as we couldnâ t get down until April. On April 2nd, again, after taking the 18 hour round trip drive, I arrived to find most of the problems were still there. There was a new spot was on the wall in the master bathroom where a hole must have been punched into the wall. Spackling paste, about 6 inches in circumference, was on the wall about 7 feet high, but it had not even been sanded, much less painted. I drove on an 18 our round-trip journey to find the house not finished once again. I returned again on April 17th (keep in mind that Mark Sley called me each time to tell me that the house was completed). While there on April 17th, I had to rehang a pocket door that was bent and not on the track or working. Two closet doors were off track as well and had to be fixed. I let him know that the blind in the downstairs southwest bedroom was off the track and needed to be rehung. Sent images to Mark Sley and did not get a reply while I was there. (AGAIN, PHOTOS WERE TAKEN) This went on and on...four trips down and still not completed and no attempt to replace damaged items. He sued ME! He only wants money. I counter sued and won, of course, after showing the court 2 inches thick of pictures and an estimate by another local painter to repaint and fix the damaged areas. I am taking other legal action to collect as he will not honor the courts decision. Read the Yelp and Google reviews! DONT PUT YOURSELF THROUGH THIS...use another painter!!!

Painting team was inexperienced and disorganized, with the exception of one man, Mike. Communication with owner was patchy. Things specified in contract (such as paint must be selected 7 days prior to start and job will take 3-4 days) did not happen. End result is beautiful painting and lots of splatters to clean up.

Quick, efficient and great job. Thanks!

Top Coat completed outdoor painting, that included repairs to stucco. Very professional and the paint project looks great. I will be using Top Coat for my next painting project.

Great work! Great price! Great people!

The Top Coat was very professional and overly accommodating to changes in scope. Quality of work was excellent and diligent on getting completing the project on time. I would highly recommend Top Coat and would contract them again when the need arises fro future projects. Thanks Mark and Team.. Great job.... Doug

Promt and efficient very professional.

Professional and very customer oriented.

They did a great job. I woill probably hire tem agaiin.

Masterful, meticulous workmanship. I recommend them wholeheartedly.

During the month of July 2019, I contacted 8 contractors, and each one came to my home and gave me an estimate. References were contacted, and I selected Top Coat, a contractor from Cocoa Beach, FL. Deposit was forwarded to the owner, and my painting project was scheduled for the week of August 5 and was expected to take 4 days, perhaps 5. Three painters and the owner showed up Monday morning, August 5. Shortly after work began, and after stove and refrigerator were pulled out, one painter asked to use my vacuum cleaner. I was surprised he asked, because every time I have had work done in my home (flooring, hurricane-impact windows, kitchen remodel, etc.), the crew brought their own shop vac. But what choice did I have? That evening, I emailed the owner and commented on this and here was his answer: One complaint I do have a major issue with, is your complaint about the vacuum. My painters are painters, they are not maids. They should not have to be cleaning up piles and piles of cat hair. But they did it, so they can do their job which is painting. If they had to use your vacuum to clean up a mess that they should not have to deal with so be it. Likewise, I was there when Nick politely asked if he could use your vacuum and you said he could. If you want the job completed I would drop this subject. I never repeated this aloud my cats would have been offended. I know I was. (I do not pull out the appliances during routine house cleaning.) At end of first day, half-empty sweating water bottles were left in the kitchen area and on my dresser; Painter assigned to the master bath decided to store several items (paint cans, mats, rags, etc.) in my shower, overnight, so it was necessary for me to remove everything in order to take a shower; Dirty, wet rags were left in my kitchen sink and on my master bath sink vanity; Paint splatter on the range cooktop; My landline was left disconnected without my knowledge; One painter painted around the switch plates and outlet covers, stating that it was easier than removing the screws (ridiculous!). This later proved extremely frustrating when I decided to replace the generic (cheap) plastic ones with oil-rubbed bronze wall plates. It was difficult to pry them off because they were painted to the wall. Fortunately, I was astute enough to make certain the replacement wall plates were a bit larger so as to cover up any mistakes/skips. At the end of the 4th and final day, the blinds and valance in the guest bedroom were not put back up; the dresser in the guest room was left nearly a foot from the wall; Owner came and requested payment of balance due before all work was completed; The outside faucet was left on, and water was trickling out of the hose for at least 10 hours. Upon project completion, I made the effort to more carefully scrutinize their work and discovered the following: * One entire strip on the kitchen island/bar was skipped and is still white, instead of the Lewiville Green it was supposed to be; * Some rather sloppy work around the office window, as well as on the baseboard/wall area in the left front corner of the room; * Discovered a scrape on the Master Bedroom wall in the better light of the morning of August 9; I sent the owner an email notifying him and never received a response. If you are wondering why I did not insist on them returning to handle these issues, it is because I do not ever want them in my home again!! My project started out with 3 painters but lost one (fired) after the first day. The 2 remaining painters took at least 5 cigarette breaks per day, and production time lost is calculated as follows: 5 cigarette breaks per day at 15 minutes per break = 1 hr 15 min per day x 4 days = 5 hrs x 2 painters = 10 man-hrs, which is more than an entire day's work!

I hired Mark to paint the interior of a rental house - he was extremely professional and kind. There were some definite quality issues, we did get them worked out. He explained it was a staffing issue and I believe him, and decided to hire him for a second job. The second job was a disaster. After the first round, he told me the job was complete and sent an invoice. I went to review the work - there were holes still in walls, missed spots, they had painted over screws in the wall, painted over dirt in shelf in a closet, it was a mess! This is not a budget company, they charge top dollar, but I received a very poor quality job. Mark assured me they would correct this. He said the team went out a second time to correct the issues and invoiced me again. Again, there were serious quality issues. After the FOURTH time, I was done. I had to hire someone else to fix the items his crew could not. When I asked for a discount for this mess - he offered a $200 discount. This was not acceptable to me at all! We did work out a discount, but frankly, I still overpaid. He is a very nice guy, but there is absolutely no quality control in this company. Working with them cost me a great deal of extra time and stress. At one point he said to me, *We have fixed what you asked us to fix.* Yet, they never did fix what NEEDED to be fixed.

wonderful team of professional painters: polite and quiet, too!

prompt, efficient and concerned with my overall satisfaction of their work.

Very professional and timely!

The man who worked on my project was: prompt, willing to do the "small touches" that made the final appearance better and cleaned up! He was easy to communicate with and I have: hired this company for another project and requested he be the one to do the work.

Had a problem with the epoxy. Contractor worked with Sherwin Williams and completely corrected all of the issues. Required a great deal of extra labor. Mark was absolutely exceptional in finishing the job to our satisfaction.

Will go the extra mile for you.

Working with Top Coat was wunderful! The friendly crew was always on time. The workplace was never a mess. Our project came out great! Mike and his crew turned my specific ideas into reality. Thank you!

Easy to work with , did a great job

Great job by Paul, mark, and third young man

Great value.

A excellent experience. The painters were prompt and professional and hard working.

Very Professional Prompt and hard working. Wonderful experience.