Top Pro Construction, LLC

This review is for Top Pro Chimney. Top Pro is the parent company. DO NOT USE FOR CHIMNEYS BECAUSE THEY WILL SCAM YOU MID-PROJECT. We wanted a chimney cleaning, so we contacted Top Pro Chimney. They were responsive. During the inspection estimate, without doing much of an inspection, we were told we would also need the liner. Prices were on par with liner and cleaning, so we proceeded with the quote. Day 1: The chimney was cleaned. They were having issues with putting in the liner. I could hear them aggressively attempting to put the liner in and dislodging debris from our chimney. At this point they had to call their manager. We were told the liner did not fit, so they needed to break the flue, remove some bricks from the chimney, and built a cap. I had already heard things breaking in my basement, so to be honest, my initial thought was they further damaged our chimney and flue, and now they were saying cannot proceed with the project unless we paid them $8k more. I know things can come up, so I chalked it up to that. But this really should have been caught during the inspection estimate and not a few hours into the project. Our heating cannot work at this point and our chimney is unusable because of the state they have it in, so we have no choice but to agree. At the end of day one, they have put the liner in and dealt with the flue. They also removed many layers of brick from the top of the chimney and only have one more layer to remove the next day. Day 2: They get started on removing the last layer of brick from the top of the chimney in order to build up and put the cap on. Not too long after they get started, we have another issues. Suddenly ALL of the bricks on the chimney are loose. Somehow this was missed 1) during the inspection estimate and 2) when they were working on the chimney the entire day prior? We have to wait an hour for the manager to show up. He tells us that it is goiing to be another $5k to rebuild ~2ft of chimney (note: looking at the costs online, it costs $4-10k to rebuild an entire chimney, which I would estimate is about 20 feet). We were already cornered the day prior to shell out 5x more money than the initial quote for something I believe should have been caught before and is most likely an issue they caused. We wanted our chimney work do be done right and safely, but now I am suspicious that the more we use this company the more issues weâ ll be having. And these issues conveniently have a high cost, according to them. As this additional $5k cost is told to us, the manager also starts saying he has other things to do and he is ally busy. He says we have 15 minutes to decide. Again, we just want the heat to work in our house again because it is fall (The heat was working prior to this, but we needed a chimney cleaning. So now they have left us without heat.). We were suspiciously before, but at this point, we realize we have been scammed and cornered with all of these expensive issues, that should have been caught earlier by chimney experts. We opt out of the additionally $5k, but now they can guarantee the chimeny-how convenient. There will be surprises in a projects, but many of the surprises should not have been surprises for people that do this day in and day out. Essentially we were put in a position where we had to say yes to paying them more. They were unprofessional as I noted with the 15 minutes we were given to make a decision because the manager was busy. I was also bringing in groceries as they were leaving the second day. One of the workers looks in my car as I am bringing items in and asks for a water bottle. I felt uncomfortable because he was looking in my car. It was too awkward to say no-again I felt cornered and like I had to give in. If he needed water during the day while he was working, I would understand. Our neighbor also stopped by after because they were speeding on a residential street with kids.

Ok

Bes and his team worked hard to make the front steps look great and very sturdy. The neighbors have complimented the major upgrade. They even worked during the rain. Team was in constant communications of changes and expectations. The workers were very courteous and cleaned up after the work was done.

They never finished the job. I had to complain for them to complete more than 50% of the agreed-upon job. The manager took care of it. As of today, the job is still not completed, despite my several calls and emails.

Mike and Bes and their crew did a remarkable job repairing the front of my house which needed a complete makeover due to water damage and age. This was a major job of repairing the main support beam and 5 support columns then all the trim work . They showed up ever day were craftsmans of the trade at a reasonable price. They will now start s second project of repairing my front steps and hand rails. my neighbors have all ready comment on how nice it looks and the short period to get it finished. Call these guys you will not be disappointed

It was a Inspection

They comunicated all the time,any changes.

Good communication. Showed up when they said they would. Explained the unseen problem and showed us pictures.

The were prompt and up front with any issues they encountered.

Al And Ge were very professional and knowledgeable.The workers were neat and fast.