Top Rail Fence Atlanta

Very disappointing experience. The crew did not install my fence correctly, and I had to stop their work. When I asked for a refund, I was lowballed. It was clear the contractor hired the cheapest labor, and the crew wasn?t willing to do the job right. I would avoid this contractor and choose someone more trustworthy.

Here?s a shorter version: --- **?? 1-Star Review** Very disappointing experience. The crew did not install my fence correctly, and I had to stop their work. When I asked for a refund, I was lowballed. It was clear the contractor hired the cheapest labor, and the crew wasn?t willing to do the job right. I would avoid this contractor and choose someone more trustworthy.

Job was well done although a day late due to Home Depot delivery issues. But got it done on one day as promised and cleaned up after the work was over.

Great work

John and his crew did an awesome job in our new fence. Love love love it!

I had a great experience with them, Diane was always available, and supported all the crazy delays, going above and beyond. Now that the fence is installed, we will continue to watch how customer service is if we have any issues, but for now we are very happy with everything.

The fence is beautiful and sturdy. The 6x6 inch posts used for the gates ensure years of trouble free use.

They were super fast getting us a quote and professional and friendly

Do not be fooled there are basically 2 separate companies operating under the same name. 1 company in the Greenville area seems to have good reviews and 1 company in the Charleston area that is horrible and using the other companies good reviews to get a better review rating. We unfortunately hired the Charleston area company to build a fence for us. It seemed like Brookview is contracting out the fence work to other companies. Extreme lack of communication caused the 1st crew to not know what type of fence they were building. The crew built a pretty fence but did not have the supplies to build what we hired them for. Another crew came out and finished building but said the fence caps were on back order (they were not) and they could not finish the fence until the caps came in. Gabriel then asked for a payment even though the fence was not complete because he **needed the money to make payroll and buy the rest of the supplies**. We did not pay because the fence was shaky and the job was not complete. The second crew returned about a week and a half later and installed all but 2 fence caps (incorrectly and shoddy) and then requested payment again. We told them we would not pay until the job was complete. The crew then returned the same day and installed the remaining caps. The next day all of the caps except 7, came off because they were not installed correctly. I spend my Saturday today re-installing the caps correctly. We had another company evaluate the work and we are told the post holes were not big enough and because Brookview had to cut the length for the caps that it was not possible the post were buried deep enough. We are going to wait the extra two weeks it took Brookview to build our fence before paying the final invoice. The Charleston area segment of this business is unresponsive, does shoddy work and should not be in the fence business in our opinion. I would highly recommend steering clear of this company no matter what the price and I will say shame on the Greenville area business for allowing this segment to use their good reviews. Check the location of the google reviews for all the bad reviews and you will see for yourself. DO NOT HIRE THIS COMPANY!

Solid customer service. They were very responsive and timely. Would use them again!

Very responsive and fast!

Excellent customer service and communication!!! They well exceeded our expectations!!! Would definitely recommend to anyone and will be using the again!!

Great company and people! They turned around quotes very quickly! Work was done on time as per quote and dates communicated to me!! I definitely recommend this company for your fencing needs!!

we are happy with our fence. Was done on time it didn't take forever to get a quote and the project was started quickly. We were kept up to date with all details.

Very prompt, was here within an hour after contacting them. Installers worked very hard till dark. Very pleased with job!

I hired Brookview a year and a half ago. My husband was in the Marines and I liked the idea of it being veteran-owned. When the contractors installed the fence they hit a line in my sprinkler system. They repaired it with no problem. The sales rep was very nice and answered all of our concerns. Recently a bad storm damaged my gate and I have a few pickets that have not worn well ( holes in the fence where there were knots in the wood). I called Brookview fence a few weeks ago. I did not get an answer and the voicemail was full. I posted that I was looking for fence repair on Angi and received an email from Blake informing me to call the office. I did and spoke to a gentleman. I told him I needed my gate repaired because my dogs had gotten out twice. He said would have the repair team call me. I waited two weeks. No call. I called the office and again the voicemail was full. I emailed Blake, no response. This past week I tried one last time and left a message. Still no return call. I understand if they are busy but returning my call would be the professional thing to do. I am expecting to pay for the repairs but I guess because I am not spending thousands of dollars I am just not important enough to them. You will get a great sales pitch and love your fence. But if you have any issues do not expect them to call you back. I am disappointed mostly because my real estate agent has asked me a few times who she should refer her clients to for a fence. Now I am embarrassed that a referred them to Brookview.

Did a great job

Good job with fence install!

Nice looking.

Blake . The sales rep was great and I felt looked after. The sub contracted installers were just a little too laid back about their schedule. They first came late two afternoons, than came and dropped off supplies and had to leave because of anâ emergencyâ . The weekend and then rain intervened and so it took a total of one week to finally finish the project. While here they worked diligently and the final product looks great. I just wish they had managed their time better so my dogs could have their yard back sooner.

Fast and efficient

Great job at a great price! Thanks to Blake and the installation crew.

Very prompt and courteous people.

A great group to do business with.

What a great experience! I love my new fence from Brookview Fencing. Josh and Nicole were awesome: punctual, professional, super nice people and they killed it! They communicated with me constantly and explained things to me that I hadn't thought of as far as getting in and out of my gate and adjusted accordingly. They even filled in some low spots in my yard with extra dirt! I will definitely recommend Brookview Fencing to everyone.