Total Group, LLC

they replaced my hvac package unit quickly. The work was done well, and the price was good. I bought a service plan from them. They came out in spring and fall to clean, inspect, and service my unit to keep it running well. They did a fantastic job and had no problem working around my schedule.

Changed price On me but did not let me know until after install! A month later and they have refused to give me an invoice for work done other than the blank one they had me sign. They got to where they would not even answer my emails asking for one! The installers had no concern, they just tossed instructions on top of bread and never said one word about how to operate. Even though they knew I had a learning disability. Use these people at your own risk! They seem to love taking advantage of older people.

Xxx

These people were polite, prompt and thoroughly completed the installation at the quoted price; also assisted to apply for local electric company’s EPA rebate. Josh the sales rep couldn’t have been nicer or more responsive. Totally satisfied with TotalHVAC!

The interaction with Walt, the sales rep, was outstanding. He was very honest and was not pushy or used any pressure tactics to sell. There were a couple of things that I was not happy with after installation and they’ve been quick to respond and offer to correct the problem, they have not scheduled a date to correct a couple of minor issues. I will update when/if they fix.

Very detailed with the workmanship ,anything I ask for they did Also found a leak unrelated to their work that had been there for awhile Very good installers

Quoting process was easy and smooth. They gave a lot of options for replacement air conditioners and were put us on the schedule the same week to do the installation. The only room for improvement I would recommend would be a follow up call a couple days after installation to see how the new unit is performing.