Total Group, LLC

they replaced my hvac package unit quickly. The work was done well, and the price was good. I bought a service plan from them. They came out in spring and fall to clean, inspect, and service my unit to keep it running well. They did a fantastic job and had no problem working around my schedule.

Changed price On me but did not let me know until after install! A month later and they have refused to give me an invoice for work done other than the blank one they had me sign. They got to where they would not even answer my emails asking for one! The installers had no concern, they just tossed instructions on top of bread and never said one word about how to operate. Even though they knew I had a learning disability. Use these people at your own risk! They seem to love taking advantage of older people.

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These people were polite, prompt and thoroughly completed the installation at the quoted price; also assisted to apply for local electric company’s EPA rebate. Josh the sales rep couldn’t have been nicer or more responsive. Totally satisfied with TotalHVAC!

The interaction with Walt, the sales rep, was outstanding. He was very honest and was not pushy or used any pressure tactics to sell. There were a couple of things that I was not happy with after installation and they’ve been quick to respond and offer to correct the problem, they have not scheduled a date to correct a couple of minor issues. I will update when/if they fix.

Very detailed with the workmanship ,anything I ask for they did Also found a leak unrelated to their work that had been there for awhile Very good installers

Quoting process was easy and smooth. They gave a lot of options for replacement air conditioners and were put us on the schedule the same week to do the installation. The only room for improvement I would recommend would be a follow up call a couple days after installation to see how the new unit is performing.

Total satisfaction. Prompt, polite,courteous and most of all reasonably priced and competitive.

Very Important - Have estimator write out in detail what will be installed and at what cost. At our first meeting, upon my request, he initially gave me a ballpark estimated that was $1,300.00 lower than the final written estimate I received a few days later. I understand it is hard to come up with an accurate guesstimate on the spot. His written estimate was not detailed enough to see why the cost went up. Communication between estimator and installers was lacking. Not always on the same page and installers almost didn't install a few things I was told my quote covered. I don't think it was on purpose but be diligent as with any company or contractor and KNOW what they promised to fix, install or repair.

My heating/cooling was not doing either well at all. I had one of the big companys come and look at it, he cleaned the coil on my unit, told me all the ductwork was fine. He sent a salesman out to sale me a unit. Thankfully my credit was not accepted so I called Total HVAC. Larry showed up early went under the house. Took pixs and my main connector was on the ground ! I had been heating the neighborhood and cooling it too. Larry was knowledgeable, courteous and friendly. I will always call them first if I have problems again....saved me thousands of dollars for now anyway. Thanks to Larry and Total HVAC ! Aaron B

Fixed the problem. Very knowledgeable.

Great job, knew their product.

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They are total pros!

Excellent.

Very convenient

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Success! My master bath floor is 'warm' and really 'cool'!

Responded very quickly. Showed up next day on time and had parts so repair was done within the hour. Very friendly technician. Would highly recommend, will be using them for all my HVAC needs.Price was 50% of expected charge.

good explanation of what needed to be done and how they would do it.