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About us
Total Renovations, LLC invites you to experience over 20 years of general contracting experience. We specialize in designing and building additions to existing structures and major renovation to multiple rooms. We are fully licensed,insured, with references. We also offer several creative finance programs, and all applications are accepted!
Business highlights
36 years of experience
Services we offer
Addition to Existing Structure - Build, Basement Finishing-Waterproofing, Major Renovation - Multiple Rooms
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.873 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 23% | ||
| 7% | ||
| 3% | ||
| 3% | ||
| 7% |
Showing 1-25 of 73 reviews
Tom S.
Aug 2024
Always looking to create a change to the contract for more money. Up front they appear very nice and friendly once the work started they became argumentative. Flooring & tile issues. Electric issues. They say was not in the contract. They suck!
Beth P.
May 2015
This was project was a nightmare. We started in July with the time frame given to us of three weeks. They sold us on the fact that they had all their own plumbers, electricians, etc.. We wouldn't be held up waiting for individuals to show up. No electricians, plumbers, tile, etc...ever came until the job became a mess. They sent one guy with his son (20 year old son) to do the entire job. They were not licensed but were very nice. They did what they could but the job was too big. The tile was a mess. They had to come back and re-grout, reset tile, then send an electrician and plumber because those jobs were done wrong. Our basement was a mess under the floor of the bathroom. All the scrap that fell from above was never cleaned. The grout is all cracked now a year later. Still looking for final payment after all the time (over 6 months to complete). Never would I deal with this company.
Suzanne B.
Jan 2015
Do not hire. Poor workmanship, customer service, etc. Work is not done according to your expectations. Projects not completed on time. Excuses for every issue. Poor attention to detail. Damage to your home not fixed accordingly. Holes in outer walls, other floors damaged and wrong items ordered. Nightmare...disaster...could have done better my self if I had time to do it. Tiles not cut properly and fixtures uneven out of balance.
Leslie S.
May 2014
I hired them to redo my bathroom. I was dissatisfied with the work that took place, they offered to come back and correct the job. I am now happy with my bathroom.
Glenn V.
Dec 2013
Terrible experience. Sales accommodating our requests was excellent. Project execution was very poor. Our project involved adding a dormer, new roof, residing the rear of the house, new gutters and leaders, electrical work and updating fire alarm system to code requirements. Project duration was estimated @ 3 to 4 weeks, We are now in week 11 and not quite sure when completion will be. Scheduling has been nearly non existent. The quality of the various subcontractors utilized varied widely. Accounting lost track of our payments... No, we do not recommend Total.
Response from Total Renovations, LLC
"Our client has valid comments & we agree the timing didn't go as planned. Although comments about timeframe aren't completely accurate.The client requested a very specific custom window for this addition; which couldn't be processed until openings were framed. From then the manufacturer had a 6 week lead time to deliver. The windows were delivered with wrong grid configuration.The re-order added to completion time; as did the weather.The client also added electrical & siding & progress was held while the client stained the siding. Added work orders indicate satisfaction at the time. We apologize for any delay, that was our responsibility."
KENN G.
Nov 2013
The finish date was to be 11/13/12,,and as of to day the job up to a 12 x 24 shell with sideing that has to be removed due to the fact that they used the wrong material for the walls. the town inspectors hate them due to their shotty work. i would not them build a tent if it was up to me
Response from Total Renovations, LLC
"This project is not complete.This was not a standard permit application; a zoning variance was required by the town & took many months.The architects drawing was reviewed & authorized by the homeowner & town prior to construction.The structure is built precisely as specified with everybodys approval. Only after the siding was complete did the town add a additional component to the sheathing.The siding is correct as is; all the work.inspected & approved.This is an afterthought by the town & requires an addendum from the architect before any rework is to be done."
Roger V.
Jul 2013
Hired for basement renovation that was supposed to be a one week project and ended up four months. After completion while prepping for painting found all of the electrical sockets installed were free floating and not secured down with screws so when you try to plug something in the socket just moves backwards. Was also shocked by one of the outlets. Recessed light covers were spackled to ceiling. Windows/Ceiling not taped to prevent cracking and gaps. Molding not installed correctly. All we wanted was someone to contact us and fix the problems but it never happened. A shame it came to.
Vincent M.
Oct 2012
N/A
Project was flawless. Peter McPhee was the best PM I've ever worked with. Never missed a beat. Amazingly professional and always available.
Howard L.
Sep 2012
N/A
I am editing my previous review as it is the only way to get anyones attention. My PM, Peter, did a good job. The final result was good, even after we found out there was a leak which ran into the downstairs bathroom and into my basement. Issue was rectified by Peter. I am now waiting for a reimbursement for the damages caused by the leak and was told it was being held by management due to my poor review. If anyone is reading this, would you side with a company who is holding their customers reimbursement because of a poor review? If this is ever addressed, I am happy to provide a better rating but this is feedback worth considering.
Response from Total Renovations, LLC
"As with any home renovation, unforeseen issues may arise. Problems, such as faulty electrical wires, plumbing issues, etc. are not initially seen before a job is started. When issues are found, it's our priority to rectify the problem to make your home safe,up to town code & finish in a timely manner. Unfortunately, not every job is as smooth of a process as we hope, but we're adamant on creating a positive customer experience. We thank you for your relationship with our company, although your experience wasn�t as we initially strived for,we are confident the workmanship is safe & it's a beautiful bath to be enjoyed for years to come."
Libby L.
Sep 2012
N/A
They where fast , freibdly and reliable. I would hire them again if needed.
Nir S.
Aug 2012
N/A
The project has been completed and Total Renovations far exceeded our expectations. Zane, our project manager, went above and beyond to make sure we are happy with the work, delivered phenomenal results and made sure that we will have the smoothest customer experience possible during the project. Awesome work, great results, worth every penny !!
Mike B.
Jul 2012
N/A
Perfect job! The team went above and beyond to accomodate a tight timeline and ensured our satisfaction and requirements were fulfilled. This was not a large project, but everyone from the Project Manager to all the guys working on the job treated this with the utmost professional and care. Team was extremely knowledgeable and highly skilled. Very pleased and would highly recommend!
A F.
Jul 2012
N/A
I would highly recommend Total. Zane, the project manager was a pleasure to work with. He was very responsive and professional. He oversaw the project from beginning to end. I am very happy with the results and would definitely call on them again in the future.
Tracey F.
Jun 2012
N/A
From the beginning, Total Renovations was professional and knowledgable. Our projects went so smoothly that, before I knew it, all was done. Dean was always there to answer any little question we may have had and made the project an enjoyable experience for us. We would highly recommend Total Renovations to family and friends. Next time we need a project done on our house, Dean, and Total Renovations will be the choice for us!
Gerard V.
Jun 2012
N/A
We had a large renovation and from our first meeting with Total Renovations we were sure that we chose the right contractor. Throughout the entire project we had daily communication with our project manager who was excellent. He kept us updated on the project, needs and anticipated dates. This was extreemely important. The project proceeded smoothly. All of the workers from the framers to the finishers were excellent. We are very happy with our addition and we refer everyone to them. Pete we appreciate the great job that you ran. We will definately call Total Renovations back for our next project!
Marie K.
Jun 2012
N/A
Contractor was on time and friendly. All personnel were helpful and respectful.
Eric J.
Jun 2012
N/A
Very pleased with the craftsmanship and attention to detail of Dean, CHris and the guys. They came up with creative and cost saving solutions to every problem encountered during the project. We love our new kitchen and baths.
Fran S.
Jun 2012
N/A
Kitchen and two-bath renovation: Renovation came with Total Frustration. When working with Sales, ask about your PM/subcontractors. Got a credit to have our painter re-do their work. Tile work was professionally done. PM nice guy. However, lacked in project quality control, presence on the job, communication with his subcontractors, fell short on project deliverables. Installation of kitchen cabinets; miss-measured sink cabinet (was rectified), missed finished panels. On several occasions, no workers onsite � site was left unsecure, doors unlocked/open. Cleaning service not provided, done by contractors. too many issues-be aware.
Marsha P.
Apr 2012
N/A
We decided not to accept a lot of the extras that were offered, and just got a basic water maintenance system. No problems so far. We had to pick up our permit. There were a few challenges on the timing, and in getting the documentation we requested (we got the proof of insurance AFTER the job was done) but we are happy with the work.
Lilybeth T.
Apr 2012
N/A
Ira did a great job of remodeling our bathroom and kitchen. We were very satisfied working with him and his team, and were very happy with the results.
Vikiana C.
Mar 2012
N/A
they did a great job giving me all the information and answering all my questions when needed..just one minor hiccup but will def. use them on other big projects
Philip G.
Feb 2012
N/A
Total Renovations did some basement waterproofing for us. We were getting some puddles on one side of the basement. They installed an interior french drain roughly 90 linear feet as well as a new sump pump to replace our existing one. We haven't had a puddle since.
Tom G.
Feb 2012
N/A
Total Renovations performed restoration & renovation of a basement room. The quality, custormer service and value were excellent.
Patricia J.
Dec 2011
N/A
The team of contractors were very professional and worked steady each day. Each morning before I went to work, we always discuss the course of action that would be done that day. I never had a complaint about anything they worked on. In some cases, the finished product looked better than what I pictured. I would definitely hire this team and company again.
William W.
Dec 2011
N/A
Brian (the manager) did everything he can to make the project for me easier. Make sure you have everything on the written contract to avoid any misunderstandings. The initial quote I received was not in writing and some things were not included in the written contract. Brian did make sure this was rectified and the missing items were done. Overall, excellent work, great employees (Carlos) and sub contractors. Very professional Price came in high but was able to negotiate down a bit.
Licensing
State Contractor License Requirements
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FAQ
Total Renovations, LLC is currently rated 3.8 overall out of 5.
Total Renovations, LLC accepts the following forms of payment: CreditCard
Yes, Total Renovations, LLC offers free project estimates.
No, Total Renovations, LLC does not offer eco-friendly accreditations.
No, Total Renovations, LLC does not offer emergency services.
Yes, Total Renovations, LLC offers warranties.