Total Home Solutions of NY, LLC

Date: July 3, 2020 RE: Claim Against Total Home Solutions Siding Contract In February 2020, while looking for a siding contractor. Attended the Saratoga Home Show and met Total Home Solutions at their booth . They provided an estimate and contract dated 03.06.2020, to install siding on my home I provided a check in the amount of $5,000.00 as a down payment Total Home Solutions have delivered the wrong material that can not be used for my home and has failed to honor the contract. They have advised via text that they can not do the work and the subcontractor Total Home Solutions hired can take over the job. After Contractor started the job on June 29, 2020, it was noticed that the siding material delivered by Total Home Solutions was D 4 product and the contract was for D 4.5. The D 4 product does not match the existing siding for the house and can not be used. Also, other materials to do the project were not ordered yet and still required to do the job. Total Home Solutions are not responding to my phone calls and text messages. Total Home Solutions is requested to return the down payment of $5,000.00 provided to Total Home Solutions on March 6, 2020. And, Total Home Solutions must pick-up the materials on-site that cannot be used on the project, due to wrong materials ordered and delivered. Still no response from Total Home Resolution

Met total home salutations at home show Saratoga. I have siding falling off my house, I have to flash no nails even in it. I buy and flip houses. I had a salesman came to another job I had to give an estimate and after talking to him I said I was disappointed in the last job. He assured me it be corrected and even went to look at it still nothing got fixed. After talking to the owner he assured me it would be corrected and still nothing. I guess I will have to have a real siding company come fix it.

Scott & everyone at Total Home Solutions were fantastic to work with! They did such an amazing job installing our new windows and front door. They were courteous, respectful, and installed our windows in just 3 days. My husband and I were very impressed. They are a very good family run company and I would recommend them to anyone looking for new windows.

What a mistake we made putting our trust in Total Home Solutions of NY, LLC (THS). Never in all of my years of working with contractors have I had such an unfortunate experience. Work began on our house without proper permitting and without a certificate of insurance- both required by law. Work completed did not meet code as determined by both a licensed architect and the local town code enforcement officer. The code officer outlined the steps necessary to make our house a legally inhabitable space, but THS failed to assume full financial responsibility to make it right. We had to pay out of pocket for what is essentially the price of the original contract to fix these issues ourselves. THS has not returned any credit for our substantial out of pocket expenses to bring their work up to code and has not reached out to resolve the issue. It shakes me to the core that people and their companies can sleep at night with this type of behavior. Based on our family's experience I WOULD AVOID THIS BUSINESS UNDER ALL CIRCUMSTANCES.

Excellant work installation in a timely manner.I will hire these people for other work as well.

What a fantastic job! Triple pane windows and super tight. Warm in the winter and cool in the summer in my sunroom. His company was wonderful to deal with. I would certainly recommend them to anyone looking for new or replacement windows.

Starting the job: Vince said the install would start on March 13th and it did indeed start when he said it would! Scott and his dad worked all day without a lunch break. They worked everyday with the exception of one, due to a family illness. Scott was considerate enough to call that morning to let us know. They would clean the site at the end of each workday, which was quite impressive. My husband and I are very pleased with the installation of our new windows. Great Job Total Home Solutions!

Scott and his father, were extremely professional. They have many years of experience, they showed up on time and were meticulous about installing the doors. They went even further by adding a dental shelf to the outside of each door, which I did not order, since it took a little longer than planned to install the doors. Great personalities and extremely experience at installing doors. Very trust worth and honest. You must give them a try.

Job never happened, deposit was stolen,and supposed to be returned, waiting. MONEY RETURNED, JOB COMPLETED, AND DOOR IS VERY NICE!!!!!! THEIR CRAFTSMANSHIP IS EXCELLENT!!!!! DEFINITELY WOULD RECOMMEND.

Although i am under contract and fully paid fir doors i am currently waiting for them to start the project so i will review them after job complete, but a shout out to Tracy their consultant and she is WONDERFUL !!! So accomodating, project should be complete within 3 wks. They are on top of their game LOVE the selection of doors and decorative glass. First rate so far

On time. Fast workers. Explained everything. Cleaned up. Charged as quoted.

Good job.

He was very accommodating,and was very professional.