total maintenance services

Robert Eaton, his employee Erick and Erick's two 16 year old sons showed up the first week of January 2009 to replace my roof and two skylights. We signed the contract on January 2, 2009 and I later found out Mr Eaton canceled his insurance on Jan 1, 2009. My roofing job is awful. My roof leaks in the snow, it leaks in the rain. My two new skylights leak. I have a hole in my ceiling from one of the 16 year old boys falling through the roof. Mr Eaton will not return my phone calls, he will not return my letters. You can read and see my pictures here: http://mynewroofleaks.com/

Bobby was fabulous - I had barely submitted my request via service magic before h e called. He had his guys out to our house the next day and somehow, miraculously, they climbed through the huge snow banks to get up on our roof and deice the wall of ice we had up there. Very friendly, helpful, and reliable. Would call him again in a heart beat.

very high priced for very low quality work- did not complete project & did not respond to communication

Only complaint that i have is that i never got a bill/invoice from TMS.... This is wish i would have had for Insurance purposes

fast response, but as soon as TM got the job they did not care anymore. Talked us into more work than necessary but actual problem was not fixed properly.Job was not finished,screens for air vents still missing,started work 1 week after instead next day as promised. Roof started leaking after 2 month because TM used wrong glue. TM tried to make it an insurance case and never called back or came back to fix the leak and water dropping to prevent more damage on completely new renovated office interior with expansive computer equipment. never got the 30 year warranty papers, never came back as promised to check all seams, ignored our calls.

Great service. Arrive quickly and get the job done.

Mr Eaton called today and stated he has tried to reach me several times but the phone was busy. He has already cleared and shoveld my drive way three times. I have not been there yet to inspect but I have no reason to believe otherwise. His son did the necessary shoveling. It is a confined area with the town or neighbor plowing their snow onto my property breaking the the block wall boundries in the process. I appreciate Mr. Eaton's service andf attention to this task.

The roof looks great, however, the rain deflectors were never put back on or replaced and the satellite dish they said they would remove, was left dangling and banging against the house. After several "promises" to be right out to rectify the situation, my calls are ignored and a complaint has been filed with the BBB.

They were very timely and very proficient and knowledgable.

It was great they did everything and missed some small things. finished quickly and are coming back to fixed what they missed

Called right away came right over. Very satisfied.

Very fast and friendly.

Bob was personable and responsive before and during the job. Work went smoothly, good clean up and the new roof looks good. Only drawback, we are still trying to get our product guarantees (which professional needed to submit). This is still unresolved 3 months after completion of the job.

His response time was unbelievable. He called immediately to schedule the work. I did not have to have it done in the end but he was very responsive.

When TMS installed the roof, they were very proffessional. THe next summer, there was a leak, and they quickly responded. A few months later, the leak is returned, worse than it was. The roof was supposed to be guaranteed for 12 years, but now I am basically ignored.

They did a great job------- they were quick,efficient and professional and left a very clean area when they were done.

A very professional company. The job was performed as promised and the crew was friendly. Job well done. Thank you.