Total Mechanical Systems, LLC

4.63 | 56 Verified Ratings
Write a Review

Total Mechanical Systems, LLC

4.63 | 56 Verified Ratings
Write a Review

866-417-1920

140 New Britain Avenue
Plainville, CT 06062
 
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Profile
Total Mechanical Systems, LLC


Custom Comfort With You In Mind...

Total Mechanical Systems, LLC has proudly served Connecticut area residents and businesses since 2001. We are dedicated to leading the way by providing the highest quality HVAC service and comfort from the first call to the last handshake. Whether it's a repair, new installation, or maintenance tune-up, we strive to exceed our customers' expectations. We treat you as we would like to be treated and respect your home as if it were our own. We are large enough to fill your needs yet small enough to know you!

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Hartford
  • Waterbury
  • West Hartford
  • Wallingford
  • East Hartford
  • New Britain
  • Manchester
  • Farmington
  • Wethersfield
  • Unionville
  • Cheshire
  • Suffield
  • Torrington
  • Middletown
  • Windsor
  • Bristol
  • Newington
  • Collinsville
  • Enfield
  • Meriden
  • Southington
  • Plainville
  • Haddam
  • Prospect
  • East Granby
  • Harwinton
  • South Windsor
  • Litchfield
  • Plymouth
  • New Hartford
  • Bolton
  • Glastonbury
  • Southbury
  • Marlborough
  • Avon
  • Canton
  • Portland
  • Windsor Locks
  • Bloomfield
  • Oakville
  • Cromwell
  • Hebron
  • Simsbury
  • Berlin
  • Naugatuck
  • Rocky Hill
  • Granby
  • Middlefield
  • Woodbury
  • Durham
  • See All >

Services Offered

Air Conditioning
Heating & Furnace Systems

Website

tmscomfort.com

Areas of Expertise

  • Install Plumbing, Heating and Cooling Systems
  • Service and Repair

Product Brands Used

  • Amana
  • American Standard
  • Bryant
  • Carrier
  • Goodman
  • Honeywell
  • Honeywell
  • Lennox International, Inc.
  • Rheem
  • Trane
  • A.O. Smith
  • See All >

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Trip Charge
  • Credit Cards Accepted

Credentials

In Business Since: 2002
Memberships & Affiliations
  • North American Electric Reliability Council (NERC)
  • Trane Comfort Specialists
State Licensing
Trade: SM-01 Sheet Metal
License #: SHM.0002534-SM1
Expiration: 08-31-2018
Trade: Home Improvement
License #: HIC.0634532
Expiration: 11-30-2017
Trade: P-01 Plumbing
License #: PLM.0278957-P1
Expiration: 10-31-2017
Trade: S-01 Heating, Piping, Cooling
License #: HTG.0394806-S1
Expiration: 08-31-2018
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

*HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
 
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Total Mechanical Systems, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 56
  Page 1 of 6
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4.0   |  
Review by in Windsor, CT
Project: Repair Oil Furnace / Forced Air Heating System
They were very polite and neat and worked quickly. They also did extra work in flushing our gas water heater at no extra charge. The only negative was they found a valve that wasn't working on the furnace but did not repair it. Not sure why. It was on the invoice we got in the mail but they did not mention it to me
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5.0   |  
Review by in Torrington, CT
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
Job well done by all !
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5.0   |  
Review by in Bloomfield, CT
Project: Install an Oil Fired Boiler or Radiator Heating System
Professional presentation,reasonable estimate for work.
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5.0   |  
On time, knowledgeable, communicated clearly and had good customer service skills. Explained results of his findings and options.
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4.83   |  
The repair man was very thorough and laid all my options out with regard to the condition of my unit. I would highly recommended them for future work.
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5.0   |  
Review by in Waterbury, CT
Technician was very prompt, friendly, and knowledgeable. I received excellent service. I would definitely use this company again. Also, techs left the work site clean.
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5.0   |  
Mike, the technician, was knowledgeable, courteous, explained everything and saved me money. Excellent service!
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5.0   |  
Review by in Manchester, CT
Project: Repair Oil Furnace / Forced Air Heating System
Great guy, he was very through and explained everything he was doing.
Was this review helpful?  
5.0   |  
They knew their stuff!

0 of 1 users found this review helpful.

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0.5   |  07-18-2016
Too big a company Too many layers. I requested a routine service repair. Was given a 7 day later date and time. Was told I would get a confirmation call. Never happened . On the day and time of my scheduled service repair.....no call , no one showed up, when I called, service rep said sorry, too many emergencies , no other explanation. Next service call another 8 days away. Totally unacceptable when I already waited a week. Two days later routine call fixed by other contractor not on home advisor all is well. Bad web site. Think it is fixed by false positive recommendations . Let's see how long this feedback shows up.
Response by Total Mechanical Systems, LLC: Dear Penni, I am sorry to hear that you were unhappy with our company. We take pride in taking care of our customers at Total Mechanical Systems. In response to your review, according to our records we spoke with you on 7/11/2016 to set an appointment to do a routine maintenance to your AC system. At the time of your call, you stated that the AC system was installed by another company and had not been maintained in at least 4 years. We scheduled an appointment for you on 7/18/2016 between 1-3 and according to our records a message was left to confirm your appointment on 7/15/16, due to the day before your appointment being a Sunday and we are not in the office. According to our records we spoke to you on the 18th the day of your appointment at 1:17pm to let you know that due to emergencies our technician was unable to come out and we needed to reschedule your appointment. At this point you became very upset with Christina, our Customer Service Representative and hung the phone up on her. I understand your frustration with our company, but to our defense, this summer was one of the hottest on record. We were EXTREMELY busy with emergency service calls due to the excessive heat. These calls were for previous customers whom had no air-conditioning whatsoever, and large Corporations who had freezers down. Being a customer of Total Mechanical Systems Guarantees you that we respond within 24 hours of the time of your call. At the time of your call you were not a customer nor did your cleaning warrant an emergency. Unfortunately in the Service Industry we have to choose between emergencies and scheduled maintenance . We are sorry for the inconvenience.

3 of 3 users found this review helpful.

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Showing 1-10 of 56
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Seal of Approval

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  1. Verify Trade License
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  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
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  5. Sex Offender Search
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  6. Bankruptcy Search
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  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
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  10. Identity Verification (Reverse Phone Lookup)
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