Total Mechanical Systems, LLC

4.6 |74 Verified Ratings
Write a Review

Total Mechanical Systems, LLC

4.6 | 74 Verified Ratings
Write a Review


140 New Britain Ave
Plainville, CT 06062
Your use of our services is governed by our Terms & Conditions

Total Mechanical Systems, LLC

Custom Comfort With You In Mind...

Total Mechanical Systems, LLC has proudly served Connecticut area residents and businesses since 2001. We are dedicated to leading the way by providing the highest quality HVAC and Plumbing services and comfort from the first call to the last handshake. Whether it's a repair, new installation, or maintenance tune-up, we strive to exceed our customers' expectations. We treat you as we would like to be treated and respect your home as if it were our own. We are large enough to fill your needs yet small enough to know you! 24/7 Emergency Service Available! Call back numbers will be from one of the following for your reference: 860.515.4549 (Sean - Service Manager), 203.715.3782 (Traci), 860.314.1518 (Total Mechanical Systems LLC company line) Thank you!


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Service Area

  • New Haven
  • Bridgeport
  • Hamden
  • Mystic
  • Gales Ferry
  • Stratford
  • East Haven
  • Milford
  • Groton
  • Norwich
  • West Haven
  • Central Village
  • Durham
  • Oakdale
  • Putnam
  • Danielson
  • Rogers
  • Salem
  • Uncasville
  • Moodus
  • Hanover
  • North Branford
  • Mashantucket
  • Brooklyn
  • Hadlyme
  • North Franklin
  • Branford
  • East Lyme
  • Plainfield
  • New London
  • Gilman
  • Moosup
  • Yantic
  • Clinton
  • Wauregan
  • Killingworth
  • Old Mystic
  • Guilford
  • East Haddam
  • Northford
  • Montville
  • Sterling
  • Ivoryton
  • Monroe
  • North Grosvenordale
  • South Lyme
  • Pawcatuck
  • Madison
  • Waterford
  • Niantic
  • Ballouville
  • Stonington
  • Centerbrook
  • Scotland
  • Old Lyme
  • Thompson
  • Westbrook
  • Bozrah
  • Versailles
  • Grosvenor Dale
  • North Haven
  • North Stonington
  • Haddam
  • Higganum
  • Chester
  • North Westchester
  • Lebanon
  • Woodbridge
  • Oneco
  • Dayville
  • Voluntown
  • Quaker Hill
  • South Windham
  • Jewett City
  • Taftville
  • Derby
  • Shelton
  • Old Saybrook
  • Orange
  • West Mystic
  • Essex
  • East Killingly
  • See All >

Services Offered

  • Home Addition or Remodel Electrical Installation
  • Electric Wiring Upgrade
  • Lightning Protection Install
  • Electric Outlets & Fixtures Install
  • Generator Install
  • Portable Generator Install
  • Bath Exhaust Fan Install
  • Bath Exhaust Fan Repair
  • Ceiling Fan Install
  • Ceiling Fan Repair
  • Attic Fan Install
  • Attic Fan Repair

Areas of Expertise

  • HVAC

Product Brands Used

  • Amana
  • American Standard
  • Bryant
  • Carrier
  • Goodman
  • Honeywell
  • Lennox International, Inc.
  • Rheem
  • A.O. Smith, Mitsubishi, Weil Mclain, Navien, Heil

Quick Facts

Business Hours
7:00 AM to 5:00 PM
7:00 AM to 5:00 PM
7:00 AM to 5:00 PM
7:00 AM to 5:00 PM
7:00 AM to 5:00 PM
12:00 AM to 12:00 AM
12:00 AM to 12:00 AM
(Please call to confirm)
  • Trip Charge
  • Credit Cards Accepted


In Business Since: 2008
Memberships & Affiliations
  • North American Electric Reliability Council (NERC), Trane Comfort Specialists
State Licensing
Trade: S-01 Heating, Piping, Cooling
License #: HTG.0394806-S1
Expiration: 08-31-2021
Trade: SM-01 Sheet Metal
License #: SHM.0002534-SM1
Expiration: 08-31-2021
Trade: P-01 Plumbing
License #: PLM.0278957-P1
Expiration: 10-31-2021
Trade: E-01 Unlimited Electrical Contractor
License #: ELC.0181758-E1
Expiration: 09-30-2021
Green Certifications
  • - Home Performance with energy Star
HomeAdvisor Screened. View Details

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To find more licensing information for your state, visit our Licensing Requirements page.

Business Overview

Community Involvement

Giving Tuesday Coat Drive benefiting Coats for Connecticut

How We Got Started

I chose to work in this industry because it is our mission is to provide the highest quality installation, repairs, and service for Heating, Air Conditioning (HVAC), and Plumbing to both commercial and residential clients throughout the State of Connecticut and New England..

We describe our business as Well established


Total Mechanical Systems, LLC

My Work
7 Projects
Save 10% on any HVAC/Plumbing repair w/purchase of maintenance agreement (agreement price varies by services/terms chosen) See below for sample repair discount. Save 10%
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Ratings & Reviews
Total Mechanical Systems, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 74
  Page 1 of 8
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0.5   |  08-25-2020
Let me preface this by saying the technician that did my service, Paul, was extremely knowledgeable and professional. The job was very thorough and when he left, the area was cleaner than when he started. The issue I had was with their pricing method and customer service. I had a cleaning scheduled over 3 weeks in advance, for a tuesday between 8am - 10am. I needed this service done because I am I the midst of selling the house and wanted the service fresh for a home inspection. The service window came and went, and at 10:30am, I called the office to inquire. The response I got was "oh I'm sorry, that was totally my fault, I was supposed to call you and tell you the technician was running late." Not the end of the world... I understand things happen. We rescheduled for that Saturday, between 9:30a - 11a. The tech came on time and started the job ($208 service). At some point after disassembly Paul called me and said we might have an issue...the igniter electrodes looked worn and past their service life. He showed me them as they were out of the furnace and in his hand already...meaning, he already did the work to remove them during the normal process of the cleaning that I was already paying for. I asked how much the repair was, and he said, I actually have the parts on my truck, it is pretty common to replace, I will be right back. From there he plugged the job into the tablet he had and the price came up $279, which he was perfectly up front about. It struck me as expensive, but what was I to do. I did not have any time to really research and get another quote...the thing was apart in my basement and I had things to do that day. After a couple minutes I said go ahead and replace it. He finished up and was on his way some time after that. I was able to sit down that afternoon and look up the part...the part that he already took out and had to put back through the process of the cleaning I was paying for... through every supply house I could see online the part is anywhere from $15 - $25 at most!! I promptly emailed the company to see if there was some sort of mistake. The next day, again to their credit, I was called early in the morning to discuss. It was explained to me that the job was a flat rate and that is what it costs to have the part on the truck, the tech to do the work and so on and so forth. I expressed my concern that I was double charged for much of the service and how can a 15 minute job involving a $15 dollar part possibly cost $279, while the service he performed to clean the furnace and get to the part was $208?!? Again, it was explained there was a flat rate for that particular repair and that is what the cost is...what does not make sense is the igniter electrodes came out for cleaning, part of the service of any furnace is to reset the electrode spark gap anyway (same as the replacement of them) what additional labor or time was there to charge for?? He was already at the house for the cleaning, he removed the parts... I could have told him, no thanks, put them back in and that $279 charge becomes $0, and he wouldve done all the labor regardless! My point being, I feel I got totally ripped off, and I feel sorry for people who do not have a clue what they are looking at and do not even know they got ripped off in the first place! Through a conversation with the girl at the office, Ashley, I even offered to pay for 2x the cost of the part, $30 - $50 and 20 minutes or so of extra labor....I said I would not love it, but would be fine with adjusting the cost to $75 - $100, instead of $279. I think that is MORE than fair for the work that was done.... Instead they decided to not do anything, lost a customer that they have been servicing for 3 years and will do what I can to ensure this does not happen to another sucker...
Response by Total Mechanical Systems, LLC: As we have explained on all of the reviews you are leaving everywhere, No one is dancing around charges. The $279.00 to replace the electrodes, that was accepted, is the price to do the job in its entirety. The price is for the task. This price includes having the tech at your home, on-time, in a fully stocked, clean & reliable vehicle, prepared to do the work. As we also had previously explained, we do not charge by labor and material, but with **Straightforward Pricing** meaning the quote we give to customers is the price to perform the given task in its entirety with no extra fees or hidden charges. This means that no matter what happens while performing the quoted work, i.e. more time needed, you will not be charged anymore. The repair is the part, to install it and test it and everything that goes along with the call. In your example of the mechanic, the part your missing is we charge an upfront fee of $279 for brakes. Whether the brakes are apart or not is irrelevant. The price is the same for everyone to be fair and consistent. To say these posts are to help another **gullible customer** is exactly what we mean by slander. We are not out to get homeowners, we are in business for the exact opposite. We are here to help customers in their time of need to get their vital heating and cooling systems up and running safely and in a timely manner. We are 100% open and honest about our pricing for each and every job and ask each customer for approval, as we did for you, before starting the job. Total Mechanical Systems stands behind our values of integrity and excellence, and we take those values seriously. We are sorry that our pricing structure is not for you, and we can understand that it is not for everyone. That is why we give the pricing upfront before doing any work. We have never, and would never take advantage of any customer.
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5.0   |  
very knowledgeable and professional
Response by Total Mechanical Systems, LLC: Thank you so much! We're so appreciative of your taking the time to leave us this 5 star review. Happy Holidays and Happy New Year!!!!
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5.0   |  
Worked on a home project for my Mom. Very respectful, excellent job and well priced.
Response by Total Mechanical Systems, LLC: Thank you so much for your wonderful review - we were happy to help out Mom and will be here for whatever you or her may need. We wish you the happiest of holidays and Happy New Year!
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5.0   |  
Response by Total Mechanical Systems, LLC: Thank you for your 5-star review!
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5.0   |  
Great job
Response by Total Mechanical Systems, LLC: Thank you!!!
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4.0   |  
Very knowledgeable would use again not crazy about the 100 dollar fee would like to see fee applied to job if hired.
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5.0   |  
I have had two other electricins at our home to fix our Ring doorbell (when depressed the indoor chime would not ring and the doorbell would not power by hardwire, only by battery). Within 30 minutes the problem was found (it turned out to be a broken wire)! He was very professional, courteous and knowlegable. I will be using this company for any future electrical issues.
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3.5   |  
Review by in Southbury, CT
$90 to show up + high hourly rate. Electrician was very personable, professional & competent.
Response by Total Mechanical Systems, LLC: Thank you for your feedback, John - much appreciated!
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5.0   |  
Review by in Danbury, CT
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
Going through a personal family loss and these guys went out of their way to help my mother and I on short notice. First experience buying a furnace and had it installed in days. Thank you!
Response by Total Mechanical Systems, LLC: We're so glad we were able to help - you're most welcome. Call us any time you need us!
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4.0   |  
Review by in Monroe, CT
Project: Repair Oil Furnace / Forced Air Heating System
Tech was very knowledgeable and helpful. Goes over and beyond to make sure itÂ’s rigjt
Response by Total Mechanical Systems, LLC: Thank you so much for your kind review!!!!
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Showing 1-10 of 74
  Page 1 of 8

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