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30 Years In Business

Company Details

  • Verified Licenses

Contact

6711 Old National Pike
Boonsboro, MD 21713
http://tricountypumps.com

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • Plumbing
  • Septic
  • Well Pumps
  • Water Treatment
View All Offerings and Cities Served
Deals

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted
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    Save 10% on up to $50 On Any Service

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  • Free Offer

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Ratings

4.5
57 Verified Reviews
  • 5
    42
  • 4
    11
  • 3
    0
  • 2
    0
  • 1
    4

Highly rated for

Showing 1-10 of 57 results
0.50 Edward L. Ijamsville, MD
6/9/2021

My pump was bad and they said my well was dry! Recommended a new well! I guess the tech they sent was inexperienced! Charged me $175.00 for nothing but a visit and feed me lies! Got a different plumber and changed pumps and everything is great!

5.0 Randy R. Boonsboro, MD
4/20/2021

Called Tri county pumps at around 1pm and technician (Kevin) arrived around 1:30 pm. Had a hole in a copper pipe in the ceiling and had tried to fix it myself but it wouldn't stay dry. Kevin quickly located the problem and fixed it while using a part that I had bought to complete the job. Very satisfied and happy with the job. Kevin also looked at my water system and gave some suggestions as to maintenance. Great job and very prompt.

5.0 John B. Frederick, MD
9/15/2020

I had Tri-County Pumps come and install my water treatment system that I bought. I also needed a new pressure tank for my system. They came and gave me a quote for the installation of the water treatment system (that I already owned) and for the new pressure tank. They came and gave a free estimate. Their prices were exactly what I was looking for in terms of cost. When they arrived to do the install, they were really professional and clean. They did the job quickly and wow did they do a great job. They kept it tight and compact and the location where they installed it was clean. I would highly recommend using this company.

5.0 Isiah H. Boonsboro, MD
8/16/2020

The individual providing my service was exceptional. He was very professional and customer focus. It is the customer service that brings customers back to a business. I will always use TRI-CITY PUMPS for my sewer services.

5.0 Tammy M. Inwood, WV
7/9/2020

This company was fabulous! My water stopped at 8PM. I had saved their info from previous year home show. I filled Out emergency request online that night and they called early the next am. They came that eve and replaced my old well pump and switches. The 2 men were super nice, professional, informational, understanding, experienced and swift. I never expected such quick service.This was my 1st time using them. My whole experience was exceptional!

5.0 Frank S. Null, WV
4/1/2020

Tri-County answered early morning call for help... well pump had died. Response from company was quick and effective. Workmen came right out from neighboring county, only to discover pump needed was non-standard. Workmen drove to neighboring Virginia to obtain desired replacement pump. By mid-afternoon, my wife and I were enjoying the use of water once again. I offer my unqualified recommendation of Tri-County to anyone in need of pump replacement, and who is hoping for a speedy correction of his problem. Five Star!

5.0 Bob B. Clarksburg, MD
2/14/2018

They did a very good job of finding and cleaning out our septic system.

1/3/2017

Awesome! Tech was very helpful and told me all my options. Office was great in accommodating my schedule.

12/6/2016

Tri-County misdiagnosed my water pressure problems in my home and recommended replacing my main water line which would have been a very costly job. On November 4, 2016 I called Tri-County to report a sudden lack of water pressure in my house. The gauge on the pressure tank was also cycling on and off very quickly. They sent over two plumbers who spent 4 hours trying to diagnose the problem. They removed the pressure tank and did a pressure test on the main water line from the house to the well pump. Their device seemed to show that there was a pressure leak somewhere in the main water line. They then went to the well casing and pulled up the pitless adapter to test the pressure from the top of the well casing to the pump. That pressure seemed fine. Their conclusion was that the line from the house to the well casing had a leak somewhere and recommended that I change out the main water line. Keep in mind that this would have required trenching about 150 feet in very difficult, hilly terrain. Tri-County charged me $392 for four hours of diagnostic work. Thinking that this was the problem, and wanting to resolve in quickly, I spent alot of time getting estimates for the excavation work that would be needed. Finally, a friend recommended another plumber who came over and almost immediately focused on the pressure tank which he diagnosed as being water logged and not functioning properly. After changing the tank, the immediate problem with a lack of water pressure in the house was solved. My complaint with Tri-County is that they did not properly test the pressure tank and totally ignored what was the obvious problem. Instead they began a lengthy and complicated process of measuring the pressure in the water line charging me $392 for a wrong and misleading diagnosis. I called Tri-County and spoke to Daniel Barnette asking for some recourse for my troubles and wanting a refund of some of the $392. He kept insisting that I still had a water problem. The conversation went nowhere and ended on a very bad note. I had been a Tri-County customer for some time and will no longer use them. I want to point out that this is the first such complaint I have ever made but felt it important to warn others to be very careful. At a minimum, Tri-County should have reimbursed me for at least some of the misdirected work that they did that I had to pay for. Their concern for customer satisfaction was very disappointing. Follow up to my initial review: (01/04/2017) After submitting a complaint to the Better Business Bureau, Tri County offered to come to my house to conduct another pressure test. This test showed once again that there was a leak in my main water line somewhere, probably close to where the water line enters the well casing. The leak, however (and this is a critical point), did not affect the water flow into the house. The only thing that was affecting this was the faulty pressure tank which after it was replaced solved the wate

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Tri-County Pump Service, Inc.

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