Tri-R Construction and Remodeling, Inc.

Simply outstanding! I "shopped", and found the best value here. More importantly, they did an awesome job! You cant go wrong using this company. From beginning to end, it was one of the best experiences I have had with a contractor. Came and explained what I needed, no surprises at the end, and everything came out beautiful. Can not recommend them higher than the 1-5 scale, but they are at least a 10.

Steve, Tri-R did not honor contract terms and return my down payment. Contract states in part "When a customer excercises their right to rescind under paragraph (a) of this section, they are not liable for any finance or other charge, and any security interest becomes void upon such a recission. With 10 days after receipt of a notice of rescission, the creditor shall return to the customer any money or property given as earnest money, down payment, or otherwise, and shall take any action necessary or appropriate to reflect the termination of any security interest created under the transaction." When will you be returning my money sir? You have stated it is in the mail, the contract was rescinded on 5-17-18 as of today 25 days ago.

Our handyman took pride in his work. He communicated well. We are thrilled with the results.

Tri-R and Steve came to our rescue after an ongoing horror story of an experience with a previous contractor beginning in December 2016 and eventually he never turned up after taking our money. The bathroom was only 20% completed when Steve took over inheriting a host of problems. Steve brought a level of professionalism and customer service you rarely see these days which was refreshing. His presentation and pre job walk through was excellent! Which ensured a smooth problem free experience with outstanding results in roughly a week. His crew are customer service driven ensuring good communication and the forman Clifton is an outstanding Craftsman who always tries to think outside the box and anticipate. AA+++ Excellent!!

Steve was very responsive, but had to go back and forth about the style and quality of the vanity and mirrors - first couple of instances were clearly bargain basement deals and we had to ask a lot of follow-up questions to work out what options we had (including my husband meeting the team at Lowes to walk through what was available and in our budget). Workers were at out house until almost 8:30pm on Friday trying to make a tight timeline and killing our evening plans. We also had the first install of the shower kit result in the door falling off during inspection. The door was fixed, but the glass was installed upside down (Kohler etching is upside-down in the upper left corner) and the door sticks and wobbles. Overall, I'm glad we did the bathroom remodel as the space looks better, but the quality of work and of the hardware/shower bugs me and will need to be addressed by another contractor at some point.

Upgraded bathroom vanity and custom shower enclosure.

Steve and Chris worked very hard to create a bathroom that exceeded our expectations. Out of all the quotes we received, Tri R's was the most thorough and they helped us to rework a tricky doorway. They helped us design the space and they worked quickly and cleanly to finish the job. We were amazed at how fast the job was completed even with some of the set backs with working in an old home. We highly recommend them to others!

We turned a first floor 1/2 bath into a 3/4 bath with a shower. We had to knock down a wall to a closet to make this happen. We had an idea of what we wanted and what we wanted to spend. Steve was the only one to explain every detail, especially the ones we did not think of. He suggested changes/upgrades that not only made this a functional bathroom, but made it the nicest bathroom in the house! We now have plans to remodel the master bath. We have already gotten an estimate and plans from Steve to do so! When we are ready, Tri-R has the job! As for quality of work and installation, both Chris and Steve exemplify the word QUALITY. The work was flawless from the demolition, re-plumping, re-wiring, to finishing. The tile on the floors and in the shower (Steve's suggestion) make the bathroom stand out! Very hard working, very professional, very detail oriented. I can't think of a single item I would change or do differently. Steve also fixed some dry wall in my basement as well as installed a new storm door onto the front of my house for me at no additional cost. Always going the extra mile to please the customer! Estimates were spot on and they were up front with any additional costs that may occur due to what they found behind the walls prior to demolition (plumbing, duct work, electrical, etc.). They painted both the interior of the bathroom and the exterior hall wall (where there once was the door to our closet they expanded the bathroom into). You can not tell there was a door there at all. Overall, extremely happy with the work! It is by far the nicest bathroom in the house! Steve and Chris - Thank you for all your hard work and step by step, day by day, explanation of your work. The communication was excellent and as a result, there were no surprises except how well my new bathroom looks. They both EXCEEDED by expectations! Thanks, and see you again when we do our next remodel!

COMPLAINT ABOUT: TRI –R- CONSTRUCTION Owner Steven Rabin West Dundee Illinois - Crystal Lake Illinois I was very disappointed with the workmanship and attitude of Tri-R- Construction. Can you explain to me how you allowed your carpenter not to show up for work for a couple days because he admittedly had a hangover? I feel like you took full advantage of us. You gave us the impression when we hired you that you had kitchen design experience. It was quite obvious as the kitchen project lingered on there was little to no experience. The whole project from begining was a disaster. I love how you say you take great pride in your work and strive to satisfy every customer. Well you certainly dropped the ball on our kitchen project. I have proof with documentation that all my statements are true. How about you? Why do you think Home Advisor put my review back online because I sent them the proof? Illegal plumbing: In the process of remodeling our kitchen you removed all our plumbing and installed all new plumbing. The problem was that you installed it incorrectly. Why? Because you’re not a licensed plumber. The plumbing had to be redone by a licensed plumber, because the food got caught in the garbage disposal and the water just sits there in the drain because the plumbing needs to be lowered. This should have all been done before the cabinets were installed. The back of my brand new cabinets and drywall needed to be cutout to repair the problems. The State Of Illinois requires that you must be a licensed plumber. You are not. I have documentation of proof. Are you denying that? I have legal documentation that you signed allowing another contractor to repair my hardwood floors after your contractors installed them incorrectly. You’re the one who set us up with Lumber Liquidators to repair the floors because the guy’s you hired refused to come back. Are you denying that? Remember I have proof. I have legal documentation that you signed allowing another contractor to repair my front door after your contractor installed it incorrectly. Remember your fix was to bend the hinges. Are you denying that? Remember I have proof. I have documents between you and your countertop vender that stated you ordered the incorrect countertop and sink. I also have documents stating you did not pay your bill for the remake of the second countertop and sink. So I was threatened by the countertop vender that he was going to put a lien on my house if you did not pay the bill, so I paid the bill twice. Remember you said, “Don’t worry he is only bluffing”. Are you going to deny that? Let’s move on to the pictures of my kitchen that you’re bragging about to all your potential customers. (1)You never finished the job (2) I had to hire another contractor to finish your work (3) I had to have all the crown molding replaced because the miter joints were so bad. I would be willing to post pictures of your workmanship but I don’t think you would like that. (4)I had to have

Steve is a very customer focused contractor. He aims to please the customer and works hard to stay on budget. The quality of materials used and craftsmanship of his installers are top notch. We couldn't be happier with the job he did for us and give Tri-R the highest recommendation possible.

Steve was great, he answered all of our questions and took his time designing our kitchen.

STEVE WAS QUITE PATIENT WITH OUR DILEMNA WITH THE COUNCIL. IN THE END THE PROJECT WAS DONE VERY WELL, AND RECEIVED GOOD FEEDBACK FROM COUNCIL MEMBERS.

AWESOME SERVICE, WILL CALL IF NEEDED AGAIN IN A HEARTBEAT! PERRY WOO

Very nice people and nice job done.

Great and knowledgeable person to work with. Will recommend to all friends and anyone looking for work to be done

Steve called me with in minutes on Sunday morning and I explained him about the job and importance of getting it done right away. He came with in few hours installed a baby gate, few shelves in my bathroom and he went out of his way to put some light bulbs and checked some other issue I was having under my kitchen sink. I would definitely recommend you calling Steve for your handyman services. Thanks Steve for coming on Sunday afternoon when others said can't come till Tuesday.

Showed up on time, very personable, very professional, very helpful. Went above and beyond. Plan to rehire this professional for future projects.

Great work at a reasonable price. Very friendly. Would highly recommend.

Would consider hiring again for other small jobs.

Overall, very happy.Steve, addressed a number of issues that I was not able to handle.

Very timely and thorough in explaining the options in repairs.

He called right away and we used his electical service to replace a yard lightpost. Great job while it was snowing.

Good work. Tiny confusion with scheduling the project. Will call again.

great!! fast and friendly response!!