Tried & True Kitchen Remodel

We hired Jerry and Debra to do our kitchen remodel in September, they started first week of Oct and although the original estimate was 6-8 weeks it is March now and one small item is still incomplete. The bulk of the work was completed end of January (4 months instead of 6-8 weeks). In addition, the contractor left a hole in my outside wall where a vent was removed and rats got into the house (even though I had told him on two occasions that we had mice get in through there in the past, which is why we had it covered with mesh) those rats ate through a pipe which leaked into our basement and the pipe and dropped ceiling all needed to be replaced. The last day on the job, there was a small patch of backsplash grout needing to be finished, he must have run out of the original color so he finished it with a totally different color. Now he asked for final payment and I asked for a final walk through first and he said he would only do that after the payment is made.

Jerry and Debra Trainer of Tried and True Kitchen and Bath Remodel AKA Distinctive Cabinets INC owe me a deposit of $2,493.70. They are an elderly couple who were supposed to supply me with Granite counter tops. However, they have stopped answering calls and texts pertaining to the job. I initially hired Jerry and Debra Trainer to order new Kitchen cabinets. They measured briefly in July 2025 for cabinets and they brought no samples with them. This should have been my first red flag. Secondly, they would not allow me to see the schematics unless I paid in full, over $12,700 for the cabinets. Debra, an elderly woman, measured my kitchen incorrectly. The cabinets would not fit into my kitchen. We had to knock out a wall, shave Cabinets and re order new ones to make it work. They operate out of their home in Bethel Park, PA and do not have a store front. They have no true expertise when it comes to a remodel. A police report has been filed on August 21, 2025 and court date has been set.

Jerry & Debra were awesome to work with! Jerry listened to our project and Debra designed the perfect kitchen for us! If any changes needed to be made it was not an issue. Our cabinets were ordered and installed beautifully and we are so happy with the end result!

When I initially spoke with Tried and True, I knew I wanted a wall removed and my kitchen totally remodeled. But, I had no idea where to start. I made an appointment with them to come to my house, and they were prompt, very professional and extremely nice. We discussed details like which wall I wanted removed, and where I wanted my appliances placed in my new kitchen. Debra, their VP of Design, asked if there were any special cabinets that I wanted such as a trash basket base Cabinet, Lazy Susan, glass doors in a couple of wall cabinets, etc. They explained all about the kitchen cabinets such as wood type, door styles and cabinet finishes. We also discussed what kind of counter tops and flooring that I wanted. Then they took measurements of my space. Their process was to design my new kitchen and email 3-D color design renderings to me that showed exactly how my new kitchen would look before I spent any money. Debra was quite patient with the several changes that I made to the initial design. She is amazing! Along with the design renderings they included a price quote for my cabinets which, quite frankly, turned out to be quite reasonable for the high-quality, beautiful Waypoint cabinets that are now the centerpiece of my gorgeous new kitchen. I also was informed that any changes I wanted to make would be absolutely no problem, and that once I was comfortable with my kitchen design and the cabinet prices that they would next provide me with a quote for my granite counter tops. Following that step, they would meet with me again accompanied by their expert kitchen remodeling contractor who would provide me with the cost of all the labor and materials to remodel my dream kitchen. All steps progressed smoothly and effortlessly. They listened to everything I said, and I now have a beautiful and totally utilitarian kitchen that is beyond what I imagined. My friends and relatives are amazed at this wonderful, warm gathering place. I could not be more pleased, and I would highly recommend them to everyone.

recommended highly.