Troy Bettis Electric

Other electricians had quoted much higher prices , these guys were nice and the price was reasonable

PLEASE DO NOT USE THIS SERVICE. Run and I mean fast!!!!! I just wanted an outlet and two wires run in my basement for a future project. The owner sells the service and seems to know the job well, but the two guys that came out where a side show. One of the guys cut the light switch outlet pulled the wires to it and also pulled down most of the insulation in my ceiling. They did half the job and gave me instructions on how to do the rest. I was in shock to see all my insulation on the basement floor from the ceiling that I didn't realize he was giving me instructions on how to finish the job till after they left. I called Mr. Troy and spoke to him several times in which he promised he would get this resolved. Him and his crew where no shows and he stop answering the phone. his voice mail was full so couldn't leave a message. they got me so I'm writing this review in hopes of saving someone.

good services, some delays, overall reliable

The price seemed very high for the work done. They reused materials which I did not expect, I wanted updated materials.

Troy is a good salesman. You can tell he knows the business. I had a job to remove existing lights and fixtures to install recessed lights in two rooms and add a dawn/ dusk timer on an outdoor lamp post. We hired HIM and he sent two guys out to do the work. They were late a couple of hours to get started and that was a prerequisite for the rest. One had a broken arm and a temper- he was instructing the other guy as they went along. I live here but my house was treated like a new build. Mess- sheetrock, wires, holes everywhere, dust - NO COVERS -NO CLEAN UP. They broke a panel of glass in my lamp post installing a relay in addition to losing all of the screws to it. They screwed one new bolt and left it. I have holes everywhere! They didn't even put switch covers on the two that they were adjusting. It was a one day job that went through 2 and a half days! I took pictures. It's incredulous. I sent the pictures to Troy. Of course he's all, "I didn't know." promises to make it right. I give him the next off day that we're available. Hubby calls at around 2 in the afternoonon the day I told Troy to come. Troy tells him I had the wrong day. Promises to send the same wrecking ball crew that did the original damage out the next day. (He told me on the phone that he would send his best sheetrock guys) Hubby waits the whole next day. No shows- no calls. Hubby texts Troy after repeated calls with no answer (voicemail is always full) Apparently there was an emergency and Troy didn't know that they weren't here. I have so many holes in the walls, ceilings, and even a crawl through size cut out in a spare room upstairs so they could access a specific part of my attic. No holes repaired! My lamp post is damaged. I am really confused about why these guys didn't use a stud finder instead of trial and error holes all over my home! Two rooms for recessed lights and I have damages in three rooms that are absolutely ridiculous! We're looking into small claims court. I really trusted this site but I really got a crappy job and now I am having to come out of pocket for repairs in addition to the money I've already paid to Troy Bettis. All of the reviews I read were great about Troy. I am really Dissappointed. Buyer beware. He's the front man and sends yahoos to do the actual work. I would even go as far as to question the licenses of these guys he's subcontracting work to.

He was hired to do a job and it wasnt completed and he didnt return calls or follow up. He has the worst customer service.

Communication is non existent. They don't show up when they say they will and don't return calls/texts. Had to return to adjust problems from their first visit.

Very pleased with the professionalism and quality of work. I have added Troy to my trades list and will use them in the future.

On time. Explained possible problem and trouble shot issue. Very good rates. I would highly recommend Troy.

Very respectful and professional. Everything accomplished to my satisfaction. Would use Dana and Tony again and recommend them to my friends. Thanks Troy for hiring good guys. You're not so bad yourself. A+

Great guy very professional.

Great work ! Troy very focused on customer satisfaction.

my problem was solve

I had a problem with a bank of outlet in the kitchen as the stove refrigerator and microwave would intermittently lose power. I was afraid it would become a fire hazard Troy came to my house told me it was not the main circuit and was able to find the problem and make the necessary repairs. He said since he was already at my house he would checked out my stove. He showed me a potential problem and said he would fix it at no extra cost. I would use him again.

Troy was very professional and personable. I appreciate that he was able to quickly fix my problem with the light on my fan. While my appointment time was for 10:30 and I had not seen the repairperson by 11:30, I appreciated that when I called Troy to let him know no one had arrived yet, he immediately took steps to resolve the situation and came himself to do the job. I understand that things happen and was apreciative that Troy was sorry about the delay. I will call him again when a need arises.

they handled the situation satfictory

Excellent communication during the wait process. Arrived when they said they would and performed the tasks quickly. Pleased with the work done.

Troy Bettis came himself and found my problem very quickly. He was very engaging, honest, and since he did not have to repair anything charged only for a service call.

Troy Bettis was excellent. He contacted me right away and scheduled the service for the next day. The electrician Troy sent quickly assessed the problem and repaired and replaced the necessary exterior outlets causing problems at our property. I highly recommend Troy Bettis Electric.

Mr. Bettis was the first to contact me very soon after I requested service on Home Advisor. He listened to and clearly understood my service needs and gave me a very reasonable quote over the phone. We agreed to service the next day as I needed to make arrangements with my tenants. His two employees, lead by Mr. Jones, called me and were there on site at the agreed upon time. The work was performed quickly and courteously they even showed the tenants how to change the light bulbs in the new fixture. Though it was a small job I was very pleased with their work and professionalism and I will be calling them again for future electrical projects. I highly recommend Troy Bettis Electric!

When he got there he did a very nice job

Quick response On time and professional

Fifteen minutes after my appointment time, I called to see where they were. They had the driver call me and tell me he would be 45 minutes late from my original appointment time, although no real reason was provided. Then I got another call and was told it would be another 15 minutes. Thus they did not arrive for my 3:00 pm appointment until 4:15pm. I had already spoken to Mr. Bettis when I scheduled the appointment and aexplained my problem. He advised it would cost $150. When the service tech arrived he did not mention a price or quote so when I asked him he stated it would probably be "under $300." No consideration for his lateness!! Then he advised that he would look at one switch and give me a more accurate quote before going any further. After not hearing from him for almost 30 minutes, (after he had completed three switches), I asked him what the quote was and he stated $225, again no consideration for his lateness. Then to make matters worse, they did not have enough materials and had to go get more switches while I waited for them to go to the store. This entire experience was unprofessional and horrible. I will NEVER use them again and I would highly recommend you avoid them if you value service for your money.

They came in to just check my light fixture. Although, a ballast needs to be replaced, he remembered I want to replace it and said it could wait until the fixture can be changed out. It's scheduled for next week.

He did a good job: I haven't seen under-counter lotting look so good!