TruFlo Air, LLC

Most definitely *not* the cheapest option for MiniSplits out there. Nevertheless, we had a great experience with Joe. He was patient with all our questions. Day of install also went smoothly. Luis, Rafael, Tony, and Sean were each experienced and helpful. The system has worked beautifully since installation one month ago.

I had an amazing experience. Tony, Sean and Gabe and his son were so professional and knowledgeable and replaced both my ac units in record time😊. Thank you all for the great work you did.

I have to say that my first experience with this company was a bit off-putting. I had a pushy salesman come to my house and he just seemed very sketchy. A couple months later my wife and I decided to call back and they informed me the that salesman we had interacted with is no longer associated with them. The next visit we had was from the owner, Joe. He gave me a timely estimate and shared the process with me step by step professionally. He apologized for our previous experience and really strived to make things right. The day of our install, the technicians did a great job. The unit and all electrical along with it is very clean and well done. Our unit works great and they kept us informed every step of the way. I am very impressed with how they take pride in making the customer happy with their solution and to make right negative experiences.

Joe was very honest professional, letting me know that I could not install refrigerated air because of the condition the height of my home where everyone else told me I could, and it wouldâ ve cause some kind of construction work, so I appreciate Tru flow honesty.

Can not speak highly enough of this place! Always professional, always helpful. They are fantastic. Edit: when the time came for actual repairs, instead of routine maintenance we ran into issue after issue. Spent $1000+ and three months trying to figure out the problem with our unit, and it was never fixed. Called another company and it was fixed in one visit, for significantly less.

Unfortunately, I am revising my review from 5 to two stars based on recent experiences and follow up from earlier. When TruFlo installed the furnace below, they couldn't get the "Fan Only" function to work but promised to get back to me. They never did. Now, a year later, they came in to give us a quote on a cooling system and I asked again how we could run just the fan, which they assured us we should be able to do. Joseph couldn't figure it out but promised to talk to the experts and get back in touch. They never did. I called the office after a couple of weeks and asked again. They didn't call back so I called again today and was again promised they would get in touch with me right away. Nothing yet.. Now they have sent me a quote for $350 to come evaluate the system because they had no notes that indicated they were supposed to do something and it is now outside the one year warranty. Incredibly unprofessional!!! The other disappointment is that they quoted more than $12,000 to add a cooler to the furnace they installed last year. At the time of that install, they indicated it would be a simple job if we wanted to add a cooler later. It would piggyback on the furnace they installed and use the same ducting. Since we had a bonafide top-end mini-split installed on our other house three years ago for under $5000, this quote seemed very inflated to us. We can no longer recommend TruFlo Air.

Just a terrific experience. They have provided a stellar product (Daikin Fit) with tremendous customer support. I highly recommend this business, its incredible people, and its product offering.

It is so quiet that when walking past the condenser/compressor that only the breeze from the fan blades alerted me that the system was on. The thermostat has all of the features I could have wished for and some that I would not have considered, like being able to see the house temperature program it from a cell phone. Veryà  à   responsive, it reaches the set temperature quickly. My installers, TruFlo Air in Rio Rancho, NM provided quick, neat and professional installation when promised. In my more than 40 years as a licensed class 1 building contractor in 7 states Truflow stands out at the top of the list of the many contractors I have employed and known. I am very pleased with their excellent service and the Daikin equipment that they recommended for me. Thanks to Joe and everyone at employee owned Truflow.

they were very good and helpful was glad to have them

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