True North Glass

Needed large glass panels in green house replaced. Came at appointed time for estimate. Had them order replacement glass and scheduled installation. Arrived as scheduled and did word as planned. Very pleased with the job they did.

Great company to work with they were on time and kept me in the loop the entire time with the status of my project

They were on time and easy to work with.

Did excellent work.

Based on a recommendation from Home Advisor, we called this company to replace our picture window in our home. Customer service was fair, early in the replacement process. We paid our first half bill up front, and a crew came and measured for size of the replacement pane. They then delivered the wrong size window pane and needed to order a correct sized pane. Within a week the company brought and installed a pane that has obvious abrasions and indelible smudges on it. We had paid the second half of the bill when the correct sized pane was installed (before we noticed the flaws), by check. The company, in the interim, billed our check card for the second half of the installation bill. They have also cashed our check. So we ended up paying 150% of the quoted price for the replacement window. Numerous calls to the company have not been returned. After stopping at their business office site and speaking face to face with staff, we were assured that a follow-up visit will be conducted to ensure our satisfaction; we were also told that a check for reimbursement of overpayment would be hand-delivered during that follow-up visit. We did receive the check, and the follow-up visit satisfied us, and allows a recommendation of this company and its services--with some reservations. They ultimately performed adequately, but as customers, we had to put forth extra effort to obtain satisfaction from the company.

I made an appointment for thursday afternoon. they didnt come so i called and they had me down for friday morning

Just had glass replaced into a frame no big problem they did a great job thank you

The project was completed successfully and the installer as well as the dispatcher were always pleasant & kept us informed.

The installation of my patio door glass was quick as looks good as promised. They were friendly and able to come out in less than a weeks time. However, the installer arrived an hour later than the 4 hour appointment window without notifying me. When I called the office, no one answered (twice). There was also glass for me to clean up, which is okay because it?s freezing outside. Would use them again if I am in a pinch, but not otherwise.

On time, quality workmenship, good value

Efficient and nice

Careful, Quick and VERY fair cost. ABSOLUTE Pro's in the glass business.

Took to long to get it fixed (more than 6 weeks). They got the wrong measurement, so they have to come back twice for installation. We always called them to figure out what's next and set up appointments.

Fast, on time, great job

Very competent workers and helpful staff!

Great job!

Prompt, friendly and reasonable.

Showed up late for appointment by 2 hours, reason stated was that another customer that they "did a lot of business with" took longer than expected, even though had a first thing in the morning appointment set up. After calling office was told that there were probably traffic issues (called them after didn't hear anything 45 minutes after supposed to show up). The work done was fine, but communication was horrible and made me feel like my business wasn't valued. No apology was ever given for the inconvenience, no discount offered even though I had to take extra time off work to be there at the scheduled time.

Good Experience, friendly, competitive with other bids , communicated well with me which is VERY IMPORTANT to me and helpful with an Extremely busy schedule like mine . Very happy with them , and would recommend them to others .

installer who came to house was terrific! Very personable, very aware of the stresses of preparing a home for sale, eager to make this a simple process.

The install was fine - but the back office appears to need some help. They apparently lost my information and had I not contacted them, I would probably still be waiting. Once I did, they came out and did the install.