Turnkey Builders

I put a down payment on the project in April of 2020. They never completed the work. They are no longer returning calls or making contact with excuses. Very disappointed and very upset.

Great company. I originally hired them based on a recommendation by a friend. When i signed and paid a deposit I was almost immediately told the schedule for my roof replacement. When the day came, the crew showed up around 8am and my project was finished within two days. Great job. I would recommend and rehire.

Excellent workmanship. Replaced some rafters once the roof was open and extra damage with found. Glad to have hired this company for my roofing and siding claim. We were worried about where to turn after the storm hit so we called around and Turnkey was immediately available and were able to give us a lot of information about the insurance claim process right there on the initial call (the other 2 had answering services that were quite vague) which was very relieving. From the moment their estimator Wes came out we were confident and at ease! Great company!

I enjoyed the service provided by Turnkey. They put a tarp on my roof before starting since it was leaking. I would recommend them.

Excellent work. The entire team was a pleasure to work with.

The best company to work with in every possible way. Excellent customer service, they are prompt and responsive and very competitive. And of course we love our new Owens Corning roof!

Roofing We chose Turnkey out of several companies that bid out the job for our roof replacement and we are incredibly happy we did, even though they were middle high on their price. Dylan worked with us on all of our options. The teams they dispatched were fantastic and they did an incredible job. We highly recommend!

Roofing, Siding, Gutters Fantastic, professional work. Tear off, clean-up, considerations to account for additional repairs for unseen damage, new roof, siding, and gutters look great. Justin provided great customer service during follow up after after completion. No sub contractors.

Super Roofers! They stood by their word, timely, extremely professional and easy to work with! We actually felt like they genuinely cared about our needs! Would hire again.

Turnkeys quote was nearly half the price of the first inspection estimate we received, they offered to try and match the competitors pricing so we showed them the quote from the first company (maybe naive..) immediately they explained that the price was really high and presented us with a price of nearly half! The skylights were able to be repaired which they worked out with the insurance company as well as some rafters that were moldy. Overall Derek and Dylan were very professional and kept us informed on the progress. In 8 days they did our roof and siding with gutter troughs! Rockin company!

Very good roofing and siding. Insurance job.

Now that we have worked with turnkey builders, we will never work with another contractor again! Weâ  ve had horrible experiences with other companies before finding them, at first, we were even deterred as they are more expensive than some. Additional repairs were discovered during the project but they were very helpful in answering all of our questions, Derek came out to inspect the work of his team and went above and beyond to ensure we were happy!

We had awesome results with Turnkey Builders Roofers and Dylan specifically. We were purchasing a second home in the kalamazoo area and needed a new roof. Not only did Dylan handle everything with expertise but he has excellent customer service skills and was a joy to work with. I would absolutely recommend this company.

Worth the wait!! We had to wait several months, and were rescheduled a few times. However, the company was very professional through the waiting process and the team that did the install were very professional! Roof, Siding, & Gutters.

Ver efficient and respectful.

The workers were very polite, answered all questions that I had. The clean up was done completely. Very fair with their pricing and listened to what I needed. I would recommend Turnkey to anyone that needs their roof redone.

great company and so glad we looked for a company who did such a great job to make this experience a good one

I like the timeline they gave to do the job and how they cleaned up after each day.

We must say that we were very impressed from start to finish on our roof replacement. Some people may think that a skill trades job can be done by anyone but that couldn't be further from the truth. My husband and I knew after seeing 5 different roofers for estimates that we hit the jack pot with Turnkey Builders. The exemplary service started with the sales pitch and ended with a perfectly completed roof with outstanding craftsmanship and cleanup! The sales alone were by far the best to date. Not only did Wes explain the process of the roof replacement but he also showed us cutting edge videos of the Owens Corning product which explained how the product stands up to the 50 year warranty. Going through so many estimates was daunting because lets be honest, this is our home! We wanted the best for the best and that was Turnkey. They not only came in with the best product out there in market but also the best price outdoing their competitors by thousands! Communication is a big thing for me and no matter when I called or how small of a question I had they were right there answering it until I was satisfied. When they say that their number one goal is the customer, NOT the bottom line, they truly mean it! They arrived on job 2 weeks early and completed the job swiftly without a hiccup. My husband even crawled on top of our roof after completion and inspected since he is also a skills trade worker and we only found the smallest issue with the rake edge not being even in very few spots. Guess what? Turnkey was right back out here to fix that right up without the smallest excuse! They stand by their work and their word and their number one goal is the customer's happiness and to be honest we couldn't be more happy! We are so lucky a company like this exists because we are certain we not only received the roof we paid for but we also received the courtesy and respect that most companies do not strive to provide. If you are reading this ....... still lol ........ do not hesitate to call Turnkey Builders. That will be the best phone call you make all year!

Unprofessional management.Bad language to customer, arguing over questioning about increased costs. Threatening over phone to the customers representative.

Able to do the roof in a timely fashion

Turnkey first took photographs to document the carpentry repair work and the painting to be done, and produced a document that showed the cost for each task. A specialist helped me choose a color that matched the color of my home's siding. Both the carpentry and painting were excellent. I was very impressed with project management carried out by the office. I highly recommend Turnkey Builders.

my house looks amazing. Great job!

Update: After reading a review and we stopped payment we were contacted by Mr. Dylan West and he came back to our home to address all our issues. He promised all would be corrected by Turnkey crews. Turnkey crews arrived and we found them to be hardworking and courteous as they corrected the subcontractors shortcomings. They cleaned up the overspray, repainted all would siding in the original agreed upon manner and it looks great! We do have new overspray and my front door still has issues that were not correctly addressed. Brick has some blotchiness bc was touched up with incorrect sheen and some were just missed when going back over it. We agreed to amend this review once work was corrected, I am hesitant to improve on the stars because our experience remains the same and we had to take measures to have what was originally promised delivered. Hired this more expensive co because they claimed they had their own full time, well pd, insured crews - NO sub-contractors. We not only had a subcontracted crew without our knowledge or consent but were expected to pay full bid even though the Co was less than transparent about the use of subcontractors and an admitted the less labor-intensive process was used. This payment was expected after excuses made even before the paint was dry! We made payment so crews would actually get paid. Will not use nor recommend this co going forward. I find their conduct a little less than what I would expect from an honest business.