United Solar LLC

Posted an honest review about 3 years ago when they installed our solar setup but had some issues with them not honoring some things they expressly promised but left out of the contract that I asked be included and would not have cost them much if anything to complete (just to wire in a generator port to our Sol-Ark inverter that I even purchased myself!) So while I felt that Aki and his team did an excellent job of the installation (and one of two minor installation issues that I had to fight tooth and nail to get them to come out to resolve for me - the other I had to resolve for myself,) the owner Mark Landgrebe - while he seemed genuinely honest and had good points at the time - never showed in person and now doesn't return my calls. I hate posting even partially negative reviews, and I tried numerous times to resolve issues with Mark directly. But he refused to respond or complete what he apparently gave his word on (stupid me to not make sure one sentence was in the contract!)

One Year! Absolutely ridiculous that our project, even though it was two parts, took this long. Mark Landgrebe, the owner/salesman, is quick to get you a quote and ask for his money up front, but slow to answer any questions you as the customer may have. And he doesn?t like it when you question him on any particular piece of the project, attempting to try and understand what you are paying for. Heaven for bid you have some interest or even knowledge of electricity/batteries/construction to be involved with the project. He has NO time for the customer. There was a 3 month break in the project as he attempted to get a battery where every 2 weeks he would say, ?should arrive in two weeks?, and we found out that he didn?t have the money to purchase one. When the equipment part was finally done, we held out a little money to ensure that all was completed (since our trust was dwindling) including our app that allows us to read and monitor our system, but he never completed that part.

In business, the most important trait should be communication. The owner, Mark Landgrebe, was not a good communicator during our project. He would text or talk until the project was started and he had his/our money. Then it went days/weeks at a time between communication and always us initialing it. His favorite reply to a text was "sorry can't talk now". This is NOT the company to get the job done. Find another company, there are many out there that will actually respect you as a customer. Do your research, we didn't!! There is more to our story... like asking for more money during the project, not returning for months to complete the work, and now we have meters/app that read we export more than we produce forever. Never saw them again.