USA Insulation of Grand Rapids

Good communication from beginning to end.

The salesman said the company could do the work ,the installers said they could not do the job without destroying my shingles, which are fiberglass, supervisor agreed, sales Mgr has not gotten back with me as of today. VERY UNPROFESSIONAL, REQUESTING MY DOWN PAYMENT($500.00) RETURNED. I am NOT A HAPPY COSTUMER!

Response time is great from beginning to end.

Polite, fast, good teamwork.

Very informative and very professional.

Good communication

Very kind and professional

Customer service a little lacking definitely felt pressured to move forward immediately before contacting other companies. They offer financing through third party companies, which was simple, but expensive. Overall, installation was good, and they were responsive with a future issue I had. I would recommend this company.

Overall the quality of work was completed satisfactorily. Only issues we had were with communication from the staff on certain aspects of the project ranging from who were told would also be on-site to who needs to be present to sign off on final paperwork.

The installers arrived on time, worked hard and well for hours in the heat. They cleaned up as promised. Our only complaint was that one hole was cut too large for the access panel they were installing. The patch up job was so bad that after sending a picture to the office they sent someone out two days later to correct it and it was fine. I do wish I'd asked to see a picture of the panels first because they are clunky and very easily opened by curious small children. And be sure not to sign a contract at the first price you are given. This is one of those companies that uses the phone trick to supposedly get you a better deal. But only if you sign right away of course. All in all it was a good experience. And we do notice a difference in the bedrooms upstairs, despite a recent heat wave, which was our goal.

James did a great job explaining thoroughly the process. We were going to get other estimates but decided to just go with USA, we are scheduled for 3 weeks out so the project has not been completed at this time

Totally impressed with quality of the product as well as the crew who did the work. It was so hot outside but they got the job done.

Quick service, fair pricing, good work.

showed up on time, finished project early and was respectful

First off, Hunter the sales rep was Fantastic ! Very knowledgable and efficient at explaining the process, if it weren’t for him being so polite and efficient…. I would have probably chose another company. Second the company itself was prompt, through when cleaning up after the job. Showed pictures of the crawl before and after. I just loved both crews that came out for the job ! Great guys !!! Great service !! Great company !!

They did a great job. Arrived, went into teams, and worked without a break to complete our insulation job. I would totally recommend them!

They hit the ground immediately once the got here. On a 90 day they worked all day just leaving the about 3:30 pm. Everything was picked up and cleaned before they left. Very impressive! I’d strongly recommend them

They made a good job..!!

A+ Outstanding team work expert experience with great customer service.

The gentlemen who came out to do the work were professional and courteous. Completed that day and I noticed a difference straight away.

Only sprayed 2 inches of foam when I paid for 3 (confirmed by a manager). Knocked a shelf off my wall and left broken glass on the floor creating a safety hazard for my two-year-old. Also left a mess behind - floors filthy and white paint-like substance on my new gutters.

They provided pictures and descriptions of current situation and what they would do,with progress and picture updates during process and upon completion. The effect of the added insulation was immediately obvious. I would highly recommend them, wish I had done this sooner.

Very professional and efficient. Explained and showed us what was done.

Fraud! 25% of crawl space was done, not insulated: I asked the sales guy (Tom) to give me a quote on crawl space and attic insulation. He measured the crawl space and gave a quote, after negotiations and I agreed to the quote. After doing the crawl space, I found out they did only 25% of the crawl space and no vapor barrier was placed despite it was written in the contract. I spoke to Tom and his manager, their response was *this was your contract and this was what you paid for*, I told him why should I have a part of the crawl space insulated? Does this mean insulation at all??! Insulation is all or none. I am going to take legal actions against them so other customers do not get into this. The crew were professional, they were told to do part of the crawl space.

They were very efficient and professional