USA Security, LLC

I was not present during the time of the quote or install. The office was willing to work with me through phone calls and email. They scheduled me pretty quickly and were finished in a few days. Very professional and understanding. The only issue, although minor, I had was several of my light fixtures fell due the men walking on the roof.

They were prompt about the proposal. Day 1 gave them a deposit. Had to hunt them down, with no help from Home Advisor, to get the garage gutter project started. Just happened to drive by on a Friday and the installer was in my driveway. Got them started, had to leave, made arrangements to be back at completion. Installer could not accept final payment. Had to meet salesman to pay remaining balance. Traveled a few days, had rain and did not get out to detached garage for a while, when I noticed that the gutters downspouts appeared small. Measured and found 3" instead of 4" downspouts on a 40' X 70' steel garage. Contacted the company, by phone and made them aware. Re contacted the company several times, by phone. In next to last call, the owner was going to contact my cell personally the next day. After no contact for 2 weeks, my final call was to tell them to send me a 20% refund by Dec 20 or it will be turned over to my attorney and we go for the full refund+. Home Advisor had contacted me several times by phone asking if I was satisfied in the beginning, before the project started and I had to explain each time the issue. When I had the problem Home Advisor was no help in resolving the issue and quit calling. The constant emails for home improvement from Home Advisor were finally unsubscribed. I do not recommend Home Advisor to anyone and steer them clear when possible. They are a 3rd party company that just collects bird dog fees. Cheers

The company ask for down payment upfront. After doing the job there was an issue with the gutters contact him and will say coming out and not show up to fix the gutter leak.

Just an update nothing has changed and I don't look for it to. I can't deal with them any more the bathroom doesn't sweat any more and the hallway smoke alarm isn't going off any more but the weather has cooled off now when it pours rain the bathroom ceiling fan drips water and I can't help but wonder about mold and mildew developing in the ceiling especially since the roofer decided to put a water hose in a vent pipe and flood the other bathroom ceiling trying to prove it wasn't the roof leaking so he put a piece of angle pipe on it I'm sick over the whole thing and there are other things that this company caused but I'm at a lose going to review with the BBB next. Well they installed a new roof for me and they were suppose to take all the old off and put all new stuff on from the plywood up i was having my gutters cleaned out because they had become clogged and he made pictures I tried to contact the person I dealt with and he never returned my calls or texts that was 4 months after and there were rolls of roofing nails in the gutter 12 months later one of my bathrooms was like a sauna I had water dripping down the walls it was steamy and hot and i had a leak in a bedroom roof i called the company after a week of phone calls someone came out the vent was messed up they put in so now I have a leak in the other bathroom I have called heard nothing back I do not think the problem with the first call is completely fixed no water running doen the walls but it is still really hot in there and it did not use to be plus I just painted all the ceilings and the walls in the bathroom that became a sauna and they did not even offer to pay for the new paint I am out. I think I was taken advantage of due to my circumstances at the time.

These folks weren’t the cheapest or the most expensive but we are so amazed at the work they performed!!! They put down 35 sq of roofing, stripped the old roofing, tore down an old chimney and replaced fascia boards IN ONE DAY!!!!

Pleasure to work with and highly recommend them.

Very polite and professional crew of guys. Work was done quickly and fantastically. I am very pleased with everything about this company!

Came out and got proposal together quickly. Started job when expected. Metal looked great; although they did leave a little too much overhang and they didn't install all the flashing needed so the roof leaked and I ended up having to have someone else complete the project. Said they would reimburse me for cost (only$200.00) but they never have. I have given them 60 + days before this review. They also didn't install gutters correctly but they did come out and replace but charged my customer extra without consulting me. Not happy I am having to give this poor review but they havent given me any other choice.

We went with a regular roof instead of metal!!! Looks great!!! Several neighbors said they liked it!!! They did a great job!!!

they were prompt to get started, they worked hard to get the job finished as quick as pissible.

Quick, professional service. Cleaned up area and it looks great.

liked every thing about this company

Pleased with their work!

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