Ultimate Pool Remodeling, Inc.

This Company is a joke! They do not stand behind their work. Since the completion of plastering and retiling our pool. When they hammered out our old plaster and tiles, they cut our pool returns short, so after putting in the plaster, they decided to angle the pool returns deep into the plaster at an odd angle, which is short-cutting it and looks ridiculous or cheap. Also, there are stains throughout the pool, claiming we did not brush it thoroughly after the completion of their work. All we get in response is we do not warranty these problems, which is not a warranty issue; it is an install issue and a bad start-up. I would not recommend this Company to anyone who is looking to remodel their pool. They do not seem to care about their customers concerns after they have been paid.

Horrible customer service. As a customer, you do not matter all they care about is other jobs. Schedule is horrible, they do not call you until the night before to say that they will be there. How can you plan ahead with your job and family? Terrible service. The owner does not respond.

This company is a nightmare to deal with! We have had numerous problems with our full pool remodel. Uneven tile, drip lines in the plaster coming from every nozzle, sharp edges where they cut the concrete and now we have rebar poking up out of the pool. I dont understand how rebar is pertruding from the plaster but it is a huge safety hazard. Once they have you're money they stop caring! The owner denied everything and would not rectify the situation.

They swear they contact you each day prior to work. I was called only one morning. They did not inform me they were filling the pool on Saturday afternoon. Plus they hired a subcontractor to polish and acid wash. These guys performed the finish, they put the hose on the bottom with no cloth around the end which resulted in blotches where the hose ran. Other than those things. the Quartz was a good choice along with my tile upgrade. I won't recommend them due to them filling the pool a week prior to my requested date. They promise to work with you but all that I asked for fell on deaf ears

I would definely not recommend this company to re-plaster my pool, nor anything else. They sold us on a product that was not at all as it was depicted. We were looking for an alternative to "pebble-tec". They sold us, using a brochure that describes quartz as a "smooth alternative to pebble". It is not. To remedy the situation, they then came and acid washed the pool. We now can see the footprints of the guy who did the work in the bottom of the pool. We are very disappointed. This company is clearly neither competent, or is their integrity to be trusted.

Ultimate Pool Remodeling was great! The bid was simple and straight forward. The price and quality of the products offered were of highest quality and execution. I can say this after having a bad experience with another pool company that did not pay their subs and failed to complete the job. Ultimate Pool Remodeling was great to work with.

overall is was a very good experience The pool turned out great and we love our Baja step Thank you Louise Doyle

Very professional and the work is done in a timely manner.

Excellent company to work with, complete the work in a timely manner and had a professional group of workers. Felt they bent over to make things go right for the home owner.

The project was ccompleted in their guaranteed 2 week time period and when they left at night they didn't leave any messes behind.

I was most impressed by the efficiency of the workers at the site. They were self motivated

Very good job. Only one problem and that was I had to keep calling and asking when they were going to do different things. Reliability could be better, but work was excellent.

The contractor was prompt in submitting the winning bid and once approved the pool remodel was done is less than 10 days.

This company is excellent.

I am very pleased to be the first customer to rate this company. I completed many projects using Servicemagic since we purchased our new home a year ago. This is the first company that gets and deserves 5 stars! Not only was their bid the lowest, they were the only company that gave me and sold me what I wanted! Demo and tear out of our large pool started on Tuesday and completed the new coping, new tile, trenched for a new light, installed a new ladder and replastered the complete pool! All in less then a week. Each day the owner or the Sales Rep was in contact with me explaining what was being done and the next step. Great Job&Staff!