Unique Bath Design, LLC

(REMOVED), owner of UBD LLC, came to my condo unit on 10/9/25 (please see attachments). I was very impressed with him, and I had his company to some extent before signing the contract. The company was incorporated, and there was a licensed contractor that I found for the LLC on the DBPR website, as well as reviews, which led me to believe that I made a good decision. I was wrong. I kept calling the office manager (Erika Gaitan, Joel Gaitan's wife), constantly asking when they were at least going to send us samples/pics of the granite countertop, backsplash, sink, and bathtub enclosure. Nothing was ever emailed or texted to me. I went to the City of Hollywood building permits department, and no permit was issued. It took them 47 days from the date of the signed contract (10/9/25) until they actually applied for the permit (11/24/25). This in itself is unacceptable (part of the attachment). The permit was never issued by the City of Hollywood because they stated to me that some of the paperwork had not yet been completed. On March 6, 2026, I decided to file a formal complaint with the Better Business Bureau (BBB). This too fell on deaf ears as there was no response on the BBB website to my complaint. The bottom line is that I just want to get my $6,250 refunded. I want to be made whole. This is a blatant breach of contract, and there needs to be a resolution for me in this appalling matter. Please refer to the .pdf file attached, which contains all of this pertinent information. ( I would have given all 0s to the below survey questions, but that was not an option).

Joel from Unique Bath told us what our new bathroom would look like and he certainly delivered. Professional job done well, we are extremely happy with the final result. During the installation we worked with Ada and Erika to make sure all went smoothly. Highly recommend Unique Bath.

Very impeccable workmanship Highly recommend Unique Bath

The project has been done by high quality workers. I am very satisfied with the result. Thank you guys. You are the best.

The project has been done by high quality workers. I am very satisfied with the result. Thank you guys. You are the best.

Unique Bath should be everyone's first choice for a bathroom remodel. The service and installation is great. I highly recommend them.

Great service will definitely recommend.

Unique Bath did a renovation of our guest bathroom and, while the job was performed in a timely and, generally, acceptable manner, they have been unresponsive to multiple communications after the job was completed and paid in full. The project required some sheet rock work, because a smaller medicine cabinet was installed, which was done poorly. We did not see the extent of the problem until after we repainted the wall a week after the project was completed. Unique has not responded to our complaint. Overall, the renovations were done to our specifications but the failure to be responsive after the fact and speak to us to assess the problem and correct the poorly installed sheetrock is troubling.

It was an outstanding job. Working with Erika with scheduling, updating, and staying in contact was perfect and appreciated. They were flexible and accommodating. Responsive to our needs. Ronnie was excellent, I can’t say that enough. We’ll be calling them soon for more work and I would if I were you. They delivered a great experience and product.

I would happily recommend Unique Bath to anyone. They were friendly, professional and the quality of work was exemplary. Their price was also very reasonable. From start to finish, it was a great experience!

Would highly recommend Unique Bath - Very professional and super helpful guiding through the entire remodel. Ronny was the installer and did a great job working through some challenges. They went above and beyond numerous times.

A little pricy but the work done was excelllent But the final results were very good I would recommend this company

Overall it was a pleasant experience from start to finish. The guys who did the work were friendly and communicative so I felt very comfortable asking questions as the work progressed. The quality of the work was good so I feel that it was money well spent, The job was done in a reasonable amount of time and I am satisfied with my bathroom project and I would definitely recommend Unique Bath Desisn LLC.

Joel is extremely professional and knowledgeable about his work. Ronny the installer guy was very good very kind and did a great jog! I will definitely recommend Unique Bath to friends and family.

Alex stood by his word and came to personally fix some issues there were with the remodel, I have since changed my review as now I have had a positive experience with them as a company.

Unique Bath Design was amazing from start to finish. Project cost, performance, experience, and the duration of my project were all completed as promised. Michael who quoted my project was eager to get me the best price for my budget. Erika was so wonderful in updating me on the status of things as they progressed from permitting through the last day of installation. Benjamin the installer was professional and well experienced in his work. Thank you for a job well done!

I was very impressed by the presentation done by Michael Gomez

Michael Gomez arrived on time for our appointment. He Made some suggestions & showed me the different choices of shower finishes. I was sure I wanted tile but when I saw the product I was convinced that I was better off with the acrylic product. I am excited to see how the bathroom looks when it is finished.

After serious consideration I decided to go with Unique Bath. I met with the owner, Joel, who arrived on time, was very professional and knowledgeable, and yet very personable. Most importantly, he was very patient and explained everything that I needed to know. I also found him to be most ethical in his conducting business. The work is great and I highly recommend this company to you

Victor and Michael were extremely professional from the first moment we met. They provided not only quality in the presentation, but also excellent advice. They were completely prepared for our appointment with samples, pictures and design options. We are looking forward to having the walk-in shower conversion and highly recommend Unique Bath Design.

I am relieved and pleased to give Unique Bath Design a five-star review. Their team was very professional, meticulous and detailed oriented. They cleaned up the work area each day and were very organized throughout the project. The technicians that worked on my project were very skilled and fully equipped. Many problems were found after demolition that extended the project estimated timeline. They were all corrected, and they stuck to the contracted price. I would use this company for my next project and recommend to anyone that these are a safe people to do business with.

Quick and clean process. Great customer service. Bathroom done in 2 days

Great customer service

Michael and Maria worked with us to come up with a bathroom refresh that fit our needs. The process was super easy. They presented plenty of options and ensured that their prices were in line with our budget. They also took time to understand our needs and timing. I also appreciate that the owner of the company was willing to speak with us to personally guarantee the work and address any hesitations we may have had. Iâ m looking forward to our updated bathroom.

They started in a very positive job, but after they took the money for the project was a lack of communication, they had not texted, and were excuses, and very difficult to make them come out to our house