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2 Years In Business

Company Details

  • Verified Licenses

Contact

5700 Tennyson Parkway, Suite 380
Plano, TX 75024
https://unitedtrustvanlines.com/

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat:
  • Sun:
View All Details & Credentials

Achievements

Service Details

  • Residential Work

Areas of Expertise

  • Long distance Moving and storage service
  • White Glove Moving Service
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.6
82 Verified Reviews
  • 5
    71
  • 4
    1
  • 3
    4
  • 2
    1
  • 1
    5

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 1-10 of 82 results
1.0 Treasura W. San Jose, CA
1/4/2024

They took forever to deliver . They lost an entire box of my items. Tried to say they did not but the checklist they sent showed it was never loaded. Said they could not find it in the warehouse. It was a box of shoes that are not being made anymore. They denied my first claim after taking over a month to respond. I submitted a dispute with the photos of the checklist they sent and they only want to give me $27. They donâ t communicate well and the insurance is a joke. Be aware of what youâ re signing and make sure you file for the true value of your items or they will scam you! They try and add charges they out source.

2.5 Sandra E. Parker, CO
10/19/2022

Came a day early for pickup. We were not told before hand that you have to pay in cash or postal checks. It was an ordeal to get them to take a credit card payment which they had taken for deposit. Then we had trouble getting them to tell us when our things would be delivered. When it finally arrived we were missing a queen size mattress and had 3 boxes that werenâ t yours that they refused to come get

5.0 Robert G. Houston, TX
9/24/2021

This company made moving easy. Every important item was professionally wrapped and packed as if I bought new from a store. These guys were awesome. They deserve a raise. No hidden charges, very affordable price. Would use them soon!

5.0 Stephanie S. Houston, TX
9/21/2021

They are always punctual, very professional, friendly, and courteous. They did an excellent job of making sure that all my items were safely and securely packed.

5.0 Taylor W. Houston, TX
9/16/2021

I completely blown away by how great a service was done. I felt it was imperative that I wrote a review to support this company. This is who you want if you desire a stress-free move. We moved this summer, and these movers made the job totally painless. They were very kind and friendly. It was indeed a great move with them. I recommend the movers to all.

5.0 Brad N. Houston, TX
9/14/2021

They were the nicest, most hardworking, efficient people. They wrapped and padded everything that needed to be wrapped. They also had free wardrobe boxes which other moving companies charge extra for. I will absolutely be using this company again for my next move!

1.0 Conor G. Grafton, MA
9/9/2021

TL;DR: Wow, what a terrible experience. Took longer than promised (and they have 30! business days to get it to you), some missing items, some extra items, heavily damaged boxes, terrible customer service, shady salesperson duped me which cost me an extra $500. I was moving from Denver to Massachusetts, booked the move while working long hours at the hospital so didn't have a ton of time to do research and the salesperson seem trustworthy- promised me that the quote was just a quote and that I would only pay for the space in the truck that I used. When the guys came to pick up the stuff they said they had to charge me the full cubic ft even though I used 100 cubic ft less (a $500 difference). When I called the company to complain they stated that salesperson no longer worked with them and I had agreed to the quote. The guys who picked up the stuff were contractors, they had rented a Uhaul and packed the stuff and brought it to a warehouse where it sat for 7 weeks. I called each week asking for a delivery update and never got any answers. Sometimes was told maybe a truck would go out next week, then nothing. When I asked about the amount that would be due at drop-off, no one actually could tell me what I owed. The salesperson had claimed I needed to have a cashiers check or CASH(wtf) at drop off or else they would not deliver. When they finally did deliver our stuff 10 business days later than the promised 30 business day a few of our boxes were missing (never to be seen again) and they also wouldnâ t accept the cashiers check, we ended up paying through zelle. Again on delivery it was contractors who had rented a truck. All of our boxes were heavily damaged, it was clear they had been moved on and off of several different trucks often aggressively. Customer service was terrible. Half the time they wouldnâ t answer the phone. The other half it was usually a new person who knew nothing about my delivery, would always say â I need to reach out to dispatchâ or â we donâ t have that informationâ always referring to what seemed like another company they were working with but never admitted it. Always the blame somewhere else. Be sure to read the fine print, the delivery window is 30 BUSINESS days and it will almost certainly take longer, we really only started hearing positive updates about our stuff once we started threatening a Better Business Bureau review. In the end it took ~39 Business days or 7-8 weeks. Of note, all our paperwork actually had the â Denver Moving Companyâ logo on it which seems to be a subsidiary of Texas Top Movers but no one would explain it to me. I wonder if they use this to shield themselves from bad reviews and BBB ratings as they say "that wasn't us" but then use the TTM name to get business. Yes, their quote will probably be one of the cheapest ones you hear but save yourself the headache and pay up for a more reputable company.

5.0 Eddie C. Houston, TX
9/9/2021

In short, these movers are honest, professional, and reliable. They help you and gave you the best service in the town. I never thought I will be this impressed with these movers. The crew who visited me on the day of move helped me with everything during the move. I recommend the movers to all. They are great.

1.0 Molly Y. Denver, CO
8/29/2021

They were dishonest during the entire process. Everyone blamed someone else. No one took accountability. I will not recommend it.

5.0 Lorraine R. Houston, TX
8/20/2021

The staff was extremely professional. They make sure they support you with all your shift after you have booked them. They allow you not only to uninstall your things and stuff but also ensure the floor doesn't damage any furniture.

Photos

United Trust Van Lines, LLC
United Trust Van Lines
United Trust Van Lines
2
United Trust Van Lines
9
Pack and Ship
21
Photos of our work

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