United Trust Van Lines, LLC

I recently moved from a new home, and United Trust Van Lines made the entire process stress-free. The crew arrived on time, handled all my furniture with care, and delivered everything without any damage. Their professionalism and communication were excellent from start to finish. Highly recommend their moving services!

I recently moved to another state and chose United Trust Van Lines after comparing several companies. Their team was punctual, professional, and extremely careful with my belongings. I was especially impressed with how they handled my home office setup and fragile items. Everything arrived on time and exactly as it was packed. The whole process was smooth and hassle-free. Highly recommended!

United Trust Van Lines made my move incredibly easy from start to finish. I was relocating for a new job and had a tight schedule, but their team stayed organized and professional the entire time. Everything was packed securely, loaded carefully, and delivered on time without any damage. The movers were courteous and worked efficiently. I?m very happy with the service and would definitely use them again.

United Trust Van Lines, LLC exceeded my expectations during my recent move. I had several fragile items and was concerned about the long-distance transport, but everything arrived safely and on schedule. The crew was courteous, careful, and kept me updated throughout the process. The entire experience was smooth and professional from pickup to delivery.

United Trust Van Lines made my long distance move completely hassle free. I was especially worried about transporting my collection of vintage records and fragile glass décor, but the crew packed everything carefully and delivered it without a single issue. Their communication was excellent, and the entire process felt organized from pickup to delivery. I couldn't have asked for a smoother moving experience.

DO NOT USE UNITED TRUST?go with a more trusted carrier with solid reviews. These guys will lure you in with great pricing, jack up the cost at the last minute and then break a bunch of your stuff - at least 10% of our fragile items were busted. I?ve moved multiple times in my life and this is up there with the worst of my experiences. They are a broker, not a carrier and contracted our move out with various parties who have no liability and accountability for their work in the overall process. Tony, the sales guy is nice enough and did a great job pricing the move, at first. Then the day before the move another person, Melissa, calls to do a last minute walkthrough of our home after we already have a signed contract and then essentially forces another 20% of costs on us claiming if the movers come and need more space/boxes etc. we would be charged much more than if I just agree to pay an increased amount up front. Classic bait and switch tactic used in the industry. Go elsewhere!

Hired to move some designated pieces of furniture and other items from primary home in NE to a BRAND NEW CONSTRUCTION home in Big Pine Key, FL. Items were picked up on 7/20 and initially going to warehouse in Dallas. Requested Delivery 7/29-8/1. Husband and I drove down and arrived 7/28. Contacted company 7/29 to be informed everything was still in warehouse. When asked if they were still coming this week was told probably not. After two days of back and forth, was informed they try and honor delivery requests but it states 3-21 days in contract with day 1 being when you can accept delivery and you don't count weekends. Husband and I had to fly back home to NE on 8/3 and I said 21 days could be 8/26. I was told it might not be that long and I said I am going to need at minimum of 72 hours as I can't just drop everything and jump on a plane. That did happen and scrambled on a flight paying additional $600. Damaged house and furniture from delivery cost us nearly $4000 to fix. RUN!

United Trust Van Lines made my move feel effortless. They packed, loaded, and delivered everything right on schedule. The crew was polite, efficient, and handled my things like pros. Couldn?t have asked for a better experience

United Trust Van Lines made my long distance move unbelievably easy. The crew arrived on time, packed everything with care, and delivered right on schedule. Nothing was damaged, and they even helped set up my furniture. Super professional and efficient I?d definitely use them again

United Trust Van Lines made my move effortless and worry-free. From the initial quote to final delivery, their team was professional, responsive, and efficient. They handled all my items especially the fragile ones with great care, and everything arrived exactly as it left. No delays, no stress, just excellent service. I?d absolutely use them again and recommend them to anyone planning a long distance move

I recently moved across the country and chose United Trust Van Lines best decision ever The movers arrived on time, carefully packed my fragile items (including a glass dining table and artwork), and delivered everything ahead of schedule. Not a single scratch or missing box! Their team was friendly, efficient, and made the whole process smooth and stress free. Highly recommend for long-distance moves

HORRIBLE customer service!!! Lied about everything which is so hard when you are moving two 90 year old people to assisted living. No one could even bother to tell me an estimated time of when there stuff would show up. We had to buy a new bed and recliner so my elder aunt and uncle had anywhere to even sleep in their new place till furniture showed up.....When it was finally delivered...20 days later...the delivery guy was so nasty I had to threaten to call the police. He kept shoving paper work in my face and said until I sign he wouldn't do anything and would just leave...he wouldn't even show me what was in the truck....Who signs for anything without even being able to read what he had in his hands and certainly without evening knowing if its our stuff in the van or someone else? I would like to know with as many complaints about this company that there are why there have been no investigations???? HORRIBLE, HORRIBLE HORRIBLE COMPANY AND PEOPLE!!!

HORRIBLE customer service. I was moving my 90 year old aunt and uncle to assisted living in another state. They never let me know verbally that this could take up to 30 business days. When I called customer service I was told very hatefully I should have read the contract. True, yes I should have read all the tiny print, HOWEVER, COMMON COURTESY goes a long way....why couldn't your representative just given me aheads up about that so I could have planned better for my elderly family.....Not indicating stuff up front to a customer is horrible service.....again just aheads up goes a long long way verses telling someone read the contract. The random person that delivered there stuff was to busy yelling at me in the parking lot to sign his paperwork before he does anything or he was leaving....This man was so nasty and hateful to me that I told him I probably should be calling the police to come to help me and he told me the police wouldn't help me b/c this is a private matter....

Do not hire. SCAM company. I left a detailed review on Google that is unfortunately too long to copy and paste here - see Google review. These people are professional scammers. Will low ball quote you, then raise price. I was told I had to pay $1,200 more on day of pick up with no other option. My belongings arrived damaged, smashed, MISSING and no response back from MELANIE (seems to be the only customer service agent they have) or any other higher up. Also received other people?s items and trash INSIDE my boxes. Completely careless people. Absolute nightmare.

Horrific experience. Our truck was scheduled for 9am Saturday and we were notified at 6pm Friday it would not be arriving until 9-11 Sunday. On Sunday at 8:50am we are notified that the truck would not show until 5pm. The truck finally arrived at 11pm Sunday and did not finish loading until 3am Monday. This pushed our drop off back two full days. This company prides itself and we were sold on the fact they own their own trucks so we could avoid headaches such as this. They showed up in a UHaul. Additionally, our sales rep, Mike, mislead us on appropriate truck size to use despite giving him an extremely detailed inventory (we needed a full extra truck, thousands of dollars more money) and gave us packing information that was incorrect, which led to more stress and last minute issues. The company?s communication was horrible and transparency non existent throughout this experience, adding even more stress and anxiety. I would never recommend this company.

Horrific experience. Our truck was scheduled for 9am Saturday we were notified at 6pm Friday it would not be arriving until 9-11 Sunday. On Sunday at 8:50am we are notified that the truck would not show until 5pm. The truck finally arrived at 11pm Sunday and did not finish loading until 3am Mon. This pushed our drop off back 2 full days. This company prides itself we were sold on the fact they own their own trucks so we could avoid headaches such as this. They showed up in a UHaul. Additionally, our sales rep, Mike, mislead us on appropriate truck size to use despite giving him an extremely detailed inventory (we needed a full extra truck, thousands of dollars more money) and gave us packing information that was incorrect, which led to more stress and last minute issues. The company communication was horrible and transparency non existent throughout this experience, adding even more stress & anxiety. Our belongings were held hostage on the truck until we paid in full. Do not do it!

United Trust Van Lines is far from trustworthy. They play all the classic mover company tricks. 1) they will quote a low ball initial price based on a brief estimate of your items 2) then they ask for an initial deposit to lock you in 3) then for me specifically for a 1 bedroom apartment move from Pitt to Cincinnati, I had sent pictures of my items and they quoted a price but did not include the name of the all of the items in the contract and quoted a low storage space of 300cubic feet (which I was not aware at the time what that meant relative to the amount of items I had). In reality for 1 standard 1 bedroom apartment you want around 650-700 cubic feet. 4) movers came. Told me they don?t have enough space for my items only 300cubic feet and then told me - boxes are extra, packing is extra etc 5) I redid the contract to include all items I discussed and the boxes and packing - obviously cost went up 6) charge extra for distance (on day of move), 1$ per foot above 100ft Be wary!

They took a $1400 deposit for my move. Then I waited 2 days for them to show up and they kept lying about coming and never showed up. I requested my deposit back and they refused to pay it. DO NOT give these guys money upfront unless you want to Kiss it Goodby

They took forever to deliver . They lost an entire box of my items. Tried to say they did not but the checklist they sent showed it was never loaded. Said they could not find it in the warehouse. It was a box of shoes that are not being made anymore. They denied my first claim after taking over a month to respond. I submitted a dispute with the photos of the checklist they sent and they only want to give me $27. They donâ t communicate well and the insurance is a joke. Be aware of what youâ re signing and make sure you file for the true value of your items or they will scam you! They try and add charges they out source.

Came a day early for pickup. We were not told before hand that you have to pay in cash or postal checks. It was an ordeal to get them to take a credit card payment which they had taken for deposit. Then we had trouble getting them to tell us when our things would be delivered. When it finally arrived we were missing a queen size mattress and had 3 boxes that werenâ t yours that they refused to come get

This company made moving easy. Every important item was professionally wrapped and packed as if I bought new from a store. These guys were awesome. They deserve a raise. No hidden charges, very affordable price. Would use them soon!

They are always punctual, very professional, friendly, and courteous. They did an excellent job of making sure that all my items were safely and securely packed.

I completely blown away by how great a service was done. I felt it was imperative that I wrote a review to support this company. This is who you want if you desire a stress-free move. We moved this summer, and these movers made the job totally painless. They were very kind and friendly. It was indeed a great move with them. I recommend the movers to all.

They were the nicest, most hardworking, efficient people. They wrapped and padded everything that needed to be wrapped. They also had free wardrobe boxes which other moving companies charge extra for. I will absolutely be using this company again for my next move!

TL;DR: Wow, what a terrible experience. Took longer than promised (and they have 30! business days to get it to you), some missing items, some extra items, heavily damaged boxes, terrible customer service, shady salesperson duped me which cost me an extra $500. I was moving from Denver to Massachusetts, booked the move while working long hours at the hospital so didn't have a ton of time to do research and the salesperson seem trustworthy- promised me that the quote was just a quote and that I would only pay for the space in the truck that I used. When the guys came to pick up the stuff they said they had to charge me the full cubic ft even though I used 100 cubic ft less (a $500 difference). When I called the company to complain they stated that salesperson no longer worked with them and I had agreed to the quote. The guys who picked up the stuff were contractors, they had rented a Uhaul and packed the stuff and brought it to a warehouse where it sat for 7 weeks. I called each week asking for a delivery update and never got any answers. Sometimes was told maybe a truck would go out next week, then nothing. When I asked about the amount that would be due at drop-off, no one actually could tell me what I owed. The salesperson had claimed I needed to have a cashiers check or CASH(wtf) at drop off or else they would not deliver. When they finally did deliver our stuff 10 business days later than the promised 30 business day a few of our boxes were missing (never to be seen again) and they also wouldnâ t accept the cashiers check, we ended up paying through zelle. Again on delivery it was contractors who had rented a truck. All of our boxes were heavily damaged, it was clear they had been moved on and off of several different trucks often aggressively. Customer service was terrible. Half the time they wouldnâ t answer the phone. The other half it was usually a new person who knew nothing about my delivery, would always say â I need to reach out to dispatchâ or â we donâ t have that informationâ always referring to what seemed like another company they were working with but never admitted it. Always the blame somewhere else. Be sure to read the fine print, the delivery window is 30 BUSINESS days and it will almost certainly take longer, we really only started hearing positive updates about our stuff once we started threatening a Better Business Bureau review. In the end it took ~39 Business days or 7-8 weeks. Of note, all our paperwork actually had the â Denver Moving Companyâ logo on it which seems to be a subsidiary of Texas Top Movers but no one would explain it to me. I wonder if they use this to shield themselves from bad reviews and BBB ratings as they say "that wasn't us" but then use the TTM name to get business. Yes, their quote will probably be one of the cheapest ones you hear but save yourself the headache and pay up for a more reputable company.