Universal Pest & Termite, Inc.

DO NOT USE THIS COMPANY FOR AIR DUCT CLEANING! I used their pest control service since 2003. I have no complaints about this service. Two years ago, I paid them over $900 to clean air ducts because of the gray dust and musty smell coming from them. When the person came to do the cleaning, all he had with him was a small handheld apparatus that was similar to an air compressor. I was accustomed to having more elaborate machinery for this process. The supervisor who accompanied the service person told me their system was different. Now, two years later, I still have gray dust coming out of the vents and a musty smell in the house. I have called, sent emails, and left messages asking for a call. No on ever called me unless it was to schedule pest control. I finally canceled the service and stopped the automatic payments. I still received calls and demands for payment. I told the person I had canceled service and requested a call from a manager or owner multiple times. No one returned my calls.

Had a great experience! Everyone was professional and they helped get rid of some unwanted bugs coming into our home!

I would like to send a special shout out to Dave Loop. He is very cordial, efficient, and professional. All of the techs have been good, but he is outstanding!

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Excellent customer service. Would highly recommend.

Great experience. Very satisfied and would absolutely recommend.

Nothing

On time, professional, and efficient... highly recommended!

I hired Universal to get rid of a rat problem at a home I own. The sales person promised the extermination and sealing of holes around the property including putting a solid crawlspace door and "seal rodent entry points including one at the front right corner of the house". On the scheduled day, the exterminator came out, laid traps and poison, but the workers to install the crawlspace door an plug holes never showed. Because of that, something dragged the trap out from under the house along with the poison and the tenants dogs ate the poison and had to go to the emergency vet (I paid the bill). When I called, the office said "it never made it to the work order". The next day, they came and put on an oversized plastic door with a gaping hole about it, so rats can still get in. And they never did anything about the other entry points. Several days later after I complained, they came back an covered the hole around the door, but nothing else. Not at all what is on the work order I signed with the sales person. Office personnel were less than sympathetic and not at all apologetic about dog poisoning. DO NOT HIRE THIS COMPANY.

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Excellent customer service

Inspector was very friendly on time. They offer great coverage.

Hired on Thursday and installed on Monday. Install was completed in 6 hours for an entire attic and 4 small crawl space areas. TAPS is a great product that will deter any insect/rodent as well as keep the home energy efficient. Estimater was extremely friendly and was able to move some things around in order to accomplish work.

Excellent service

Great job by Ed Thomas who gave us all the information we needed to make a educated decision to use their company.

Very user friendly, very personally.