Universal Plumbing & Sewer, Inc.

Just had them assist with a small renovation of our half bath. Contracted with them for a countertop replacement, installation of new toilet, and the plumbing of the new sink/countertop. They contracted out the countertop measurement, manufacture and installation, and whoever they used was also conscientious Fabulous communication, texts and calls with updates often, showed up when they said they would, can't recommend them enough! Have already recommended them to someone looking for a plumber.

Excellent service. Priced right.

Worse experience ever! I was left with more of an issue than I had to begin with. I would never use this company again or recommend. There was a smell of gas in my basement 12-28 in which consumers came out and detected a leak at my hot water tank and recommended I get a new union. While the consumers technician was there he tested all of my gas appliances to ensure safety. He then found a small leak in the fuel line hose behind my stove. There was no strong smell or hissing sound coming from my stove so that was surprising. The consumers technician sprayed their solution and showed me the bubbles that indicated a leak. Lee from universal plumbing came to repair both gas leaks. But somehow after he â repairedâ the gas line behind the stove and cut the gas valve back on, there was a hissing sound and a very strong smell of gas. He then told me that the issue was a piece that connects the gas line to the stove itself (this is NOT where consumers reported a leak that I confirmed with my own eyes) and that I need to get that part replaced or get a new stove. I asked a ton of questions as to why there was such a strong gas odor and hissing and that was never the case before. Lee said â It couldâ ve been an issue that was just made worse while we were making our repairsâ . So basically my stove was damaged during â repairâ and I was ultimately told that they donâ t work on appliances so itâ s nothing they can do. All in all I paid hundreds of dollars to end up with a broken stove during the holidays. Thanks a lot Universal Plumbing!

They have replaced old toilets, replaced a gas line, installed a new hot water heater, etc. They always do great work. Highly recommended.

Job completed as quotef

Did a good job

Friendly and fast service

The two gentlemen that came to do the project were very friendly, explained what they were doing, and even made suggestions.

The initial installation ended being a Michigan plumbing code violation as the sump pump pipes was put in what is called the work area for the electrician. The company did not pull a work permit which is required for any sum pump work done on our area, had this been done this problem could have been avoided, When I called to try to get the problem resolved, I was told that I would have to paid additional monies for them to come out and install a part for which they would pull a work permit and correct the problem, I agreed. However, the company did not pull the permit which should have been done before the job was started, I called the company and explained that a work permit has to be pulled before the job is started. I was told that the matter would be addressed. Needless to say after the job was completed no work permit was pulled and I was told that I would have to pay before the permit could be pulled. Since I refused to do so, the tech was told to remove the part. I even offered to pay for the permit, my offer was refused. Why would I pay for a job that required a work permit per the city inspector that was not pulled prior to the job? I was told that if I wanted or needed that part to called them back and they would be glad to accommodate me. I just laughed and ended my conversation. Make sure permits are pulled prior to any work being done, also check with your city building inspector to see what type of jobs require a permit. On a positive note the code violation was corrected and now the electrical work can be done. Not using them again to much hassle.

Prompt and efficient.

They did a great job

Snaked out a line, and tried telling us we needed to cut our floor open, and hire a restoration company, which we did not. We had to get a reputable company out to actually fixed the problem,which was snaking out another stack the Universal guys never even considered doing, which was the problem in the first place. The only thing good about this company was they got there quickly, which now I know why since no one else wanted to hire them.

Friendly service and honest! Professionally installed!

Had a sump pit issue. Plumber was nice enough, just not knowledgeable on my issue.

I had all of my 60 year old galvanized pipe replaced with pex and a new toilet installed in the basement. the Guys were very professional and did a great job: they worked a very long day so that I would not have my water turned off for another day. I have great water pressure now and couldn't be happier with the service I received! I wish I had done it a long time ago.

After some struggles with another plumber last year, I called Universal to come out and replace all the pipes in a nearly 100-year-old home. They sent Billy and Drew out to give me an estimate and Billy explained everything thoroughly - where they would have to open holes in the walls, length of the job, pricing, etc. What impressed me right off was Billy said to use pex instead of trying to sell me copper - saving $4000 right off the top. They set a date and came out as planned, they replaced every pipe in a two-story w/basement home - and just as I was told, they did it in two days. The previous plumber took 2 weeks to change out hot water pipes in the basement only. When they were done, they cleaned up everything so you would barely know they were there (if it was not for the holes in the wall) - something the last company never even considered. Now there were a few minor problems along the way that I noticed after, but upon calling, they were very responsive - out in 2 hours and fixed the leak in the backyard drain. I am not a plumber by any means, so it is hard for me to grade. But I do know my water pressure has never been this high in the 20 years I have owned this home....and in the end, when the city sent out their inspector and he raved about the work they did....who am I to argue? If he says five-stars, then I guess I have to as well....and the city I live in, is not where Universal is based, he told me afterward, he had not worked with them.

They did very good job , they were efficient, knew what they were doing

There was a $39 trip charge that I was told about before booking, but it was not really explained. It was on a Saturday afternoon. Otherwise, very pleased with the technician/work performed and the fact that they were able to come out quickly. I would use this plumbing business again for sure.

Called back promptly & got the job done

Very professional. Offered options which ended up saving money. Would recommend highly.

Work has not been completed yet. Excellent customer service so far. Canâ t wait to see finished project

This was the second company I called after a sewer problem the first company told me I was out of luck. Called universal plumbing for a second opinion Jonah came out inspected it and work us through the whole process and identified it was able to covered under insurance. Great and quick service and priced in line with the competition.

On time, very professional, extremely neat and a great experience overall! Would definitely hire them again and recommend them to anyone looking for a quality job done by a great group of guys.

Sent a photo of the plumber before he arrived.

Called for a weekend emergency main drain cleanout. They billed my credit card for $350 prior to the tech s arrival. The tech said his drum-style rodding machine was too large for the drain and he could not clear it. He did not try different cutters or a different cleanout point. He also said that there is likely a house trap that needs to be excavated. He recommended that I call the company on Monday to get a full quote, likely in the thousands. He emphasized that he does not work on commission, even though the dispatcher had told me their techs work on commission. I called my regular plumber on Monday, who came through with an even larger sectional rodder and pushed a larger cutter all the way through the line, clearing the clog in about 25 minutes. Universal Plumbing charged me $350 to come out and create a sense of urgency in order to get thousands more out of me.