Universal Windows Direct of Baltimore

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22 Years In Business

Company Details


2555 Lord Baltimore Drive, Suites K-L
Baltimore, MD 21244


  • Mon: 8:00 AM - 8:00 PM
  • Tue: 8:00 AM - 8:00 PM
  • Wed: 8:00 AM - 8:00 PM
  • Thu: 8:00 AM - 8:00 PM
  • Fri: 8:00 AM - 8:00 PM
  • Sat: 10:00 AM - 3:00 PM
  • Sun: 11:00 AM - 5:00 PM
View All Details & Credentials

Service Details

  • Residential Work

Areas of Expertise

  • New Windows
  • Window Installation
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted


48 Verified Reviews
  • 5
  • 4
  • 3
  • 2
  • 1

Highly rated for

  • Quality
Showing 1-10 of 48 results
0.50 Anita B. Rosedale, MD

I signed this contract in May and put $1,000 down. It is now October and cold with no word during the 4 months of what the hold up was. Finally, I get a call in mid-October with an installation appointment. 2 days later, I get a call saying my installation is canceled because their contractor quit and we can not reschedule until they hire a new one. DO NOT SIGN ON WITH THIS COMPANY.

5.0 Pete P. Grand River, OH

Great job. They got windows installed in 1 day and were 3 weeks ahead of the scheduled time . The installers were amazing to deal with even cleaned up the mess I made tearing stone off the front of house to get bay window out. I will be using them for install on front door and sliding patio door, great company to work with and are local

Response from Company:

Hello, Pete. We really appreciate you taking the time out to share your experience with us and thank you for trusting us with your home improvement project!^JD

4.0 Earl M. Euclid, OH

Make sure when your windows are measured, that you request and installation professional and the measurement individual to come together to measure your windows. Because if there is an error in measurements the delay will not be compensated for the time you need to adjust your work schedule, if you work and need to be home during the install. I had to take off two days and another one for an upcoming window that was miss measured. Excellent quality of Windows however and excellent installation professionals.

Response from Company:

Hi, Earl. Your feedback is highly appreciated. Thank you for the review!

5.0 Paige L. Canton, OH


Response from Company:

Hello, Paige. Thank you for the 5-star review! We truly appreciate it. Please do not hesitate to reach out if you need anything!^JD.

5.0 Amie P. Columbia Station, OH

Very pleased

Response from Company:

Thank you so much for your kind words, Amie. We really appreciate you taking the time out to share your experience with us. Please do not hesitate to reach out if you need anything!

4.0 Christopher C. Campbell, OH

I would have gave them five stars. but appointment scheduling is a little pushy my windows were not suppose to be in until February. I was forced to change my plans. Instead of paying storage fee at the warehouse. Cleveland area manager has absolutely zero people skills with customer. Sale man was great 5stars. Window measurement was great 5 stars. Installers were great 5 stars. Customer service from manager 0 stars.

Response from Company:

We appreciate your feedback, Briana. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues.

5.0 Bob P. Hudson, OH

This crew showed up on time and got to work. Very friendly and thorough. The install is perfect and they got it done pretty quickly. Canâ t say more about how pleased I am with this group of installers.

Response from Company:

Hi, Bob. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!

4.0 Heather G. Wadsworth, OH

I would have given 5 stars but only thing that got me is they were smoking outside while installing the windows so the smell of smoke was coming into my house.

Response from Company:

Thank you for this feedback, Heather! We truly apologize for this experience and will use this information to internally coach our team to provide a better customer experience going forward. ^JD

5.0 Steve B. Garrettsville, OH


Response from Company:

Hello, Steve. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything!^JD

4.0 Tom N. Cuyahoga Falls, OH

They were professional and installed 6 windows in about 6 hours. One window was cracked upon arrival. It was replaced within a month.

Response from Company:

Hi Tom! We appreciate you taking the time to share your experience with us and we're thrilled we could correct your cracked window in such a quick amount of time! If there's anything else we can assist with, please don't hesitate to reach out.^JD.


Universal Windows Direct of Baltimore
Double Hung Windows

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