Universal Windows Direct of New Jersey

We solicited four quotes ranging from $5,600 to over $10,000. After receiving estimates and further research, we decided on Universal due to lowest price, low-key sales approach and mostly positive reviews. With that said, there was good and there was not so good. The good were pricing, sales approach and punctuality of appointments and installation. However, I would strongly suggest that if this vendor is used, make sure your service requests are completely understood; such as: 1. If you decide not to cap outer window and retain wood frame, insure this is completely understood to avoid damage - this was discussed at length with both sales and installation folks. However, our wooden frames were heavily damaged when storm windows were removed. Only solution offered was to cap at a cost of $25-$35 per window. I self corrected as my workmanship is trusted; 2. Make it understood you want your home to be "broom clean" upon completion. Due to install, we were finding and cleaning up many shards of broken glass, lots of wood chips, screws and nails as well as construction dust and excess caulking weeks after completion; 3. Insure window frame retention screws are completely installed and flush as well as insuring screw holes are capped. Of the 11 windows installed, I needed to finish sinking more than 15 screws, purchase and install screw holes caps for 10 windows (20 total). I e-mailed company about one-week after install asking if this was normal but never received a response; 4. Make sure you understand your order before placing. I asked to add grids three days after placing order and was told NO that the order had been placed; 5. Bottom line, windows seem fine - time will determine product quality and function; sales (Doug) and install folks (Rick and family) were nice - but I would expect nice from folks hired. Despite concerns we paid in full upon completion as were our agreed terms. However, we cleaned up the residual mess and I made all fixes required at our expense using lessons learned as this experience's best value - cheapest is not always best; you get what you pay for. Given our disappointing overall experience I've offered a generous "C" rating.

The representative was very personable and knowledgeable. The actual project was done quickly, the windows are beautiful, I am very happy with the outcome. Not only was the price affordable, the workers were nice and they even cleaned up after themselves.

They came on time, cleaned after the work, and even help me to put my blinds back

In 2009, my wife and I used Universal Windows Direct to install a big picture window in our living room. The window has been great especially during this recent very cold 2013 - 2014 winter. The team installed the large 3 section window in no time. They were very neat and explained everything they were doing. All questions were answered. In 2014 We noticed the latches were beginning to rust. I sent them some pictures. they ordered the parts and came right away to replace them. I would definitely recommend Universal Windows Direct.