Preferred Upgrades

Preferred Upgrades did a great job installing new windows throughout my condo in Riverside. They took care of making sure my permits with the city were taken care of, and my point of contact, Ray, was very helpful. He responded quickly to phone calls, texts and e-mails. He kept me informed of the process throughout. I would recommend them to my friends and family, and I would use them again for other window projects.

We had all new windows installed in our home in April, 2022. I can't say enough about the absolute wonderful job they did. Their customer service was amazing. I would highly recommend them!!

We hired Universal Window Direct because they had a great price, local company and good reviews from other customer. They were very cooperative with scheduling and coordinating our installation. Sales Manager Ray and Team lead Mike were awesome to work with. The crew worked efficient while dealing with intermittent rain just prior to a holiday break. The only issue in quality of work was not entirely Universal Windows fault. The removal of our old windows was difficult due to the thinness of the glass so several pieces of glass wound up on the ground. I felt the crew could have done a better job cleaning this up. We have animals that walk in these areas so payed close attention to ensure none of them were injured. Only mentioned it so other customers can watch for a similar issue. Very happy with the experience and we love our new windows.

Worked with Ray to tear down our old screened porch and installed a new sunroom with 7 awesome sliding house windows. Ray, Mike and their team did an excellent job and we are so happy with the final result. Now spend most of my time here. Great value for the job.

Fast clean quality work. We had 7 windows intalled and done in less than 4 hours.

From our initial conversation with Ray Ewing through the installation, the team was professional and answered every question. The project started when expected and finished on time. We can already see the difference in appearance and room temperature. We are looking forward to seeing the changes in our electric bill.

Excellent process all the way through from ordering to install. I had a room that was very warm in the morning because of the rising sun in the AM. After installing new windows, the room is no longer warm in the AM!!!! Huge difference. Thank you Windows Direct!!!!

Felt a little over priced but still a good value.

Hard to know where to begin..service from Ray Ewing was outstanding..he was knowledgeable and very personable..my windows look like a million bucks..the one room with the largest window was the one I was hoping to benefit from having a new window installed and it did..that cold feel disappeared completely..my installer Tom and his team of installers were respectful and focused on getting the windows installed correctly and perfect the first time..the windows make my house looker newer and more updated..without a doubt I can highly and honestly recommend Universal Windows Direct and Mr. Ewing..you will definitely not be disappointed in the service and the quality of windows you will receive!

That it was done on time and the installation was perfect.