Universal Windows Direct of Charlotte

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Learn about our screening process

21 Years In Business

Company Details

Hours

  • Mon: 8:00 AM - 8:00 PM
  • Tue: 8:00 AM - 8:00 PM
  • Wed: 8:00 AM - 8:00 PM
  • Thu: 8:00 AM - 8:00 PM
  • Fri: 8:00 AM - 8:00 PM
  • Sat: 10:00 AM - 3:00 PM
  • Sun: 11:00 AM - 5:00 PM
View All Details & Credentials

Service Details

    Areas of Expertise

    • Windows
    • Exterior Doors
    • Vinyl Siding
    • Gutter Guards
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.3
    16 Verified Reviews
    • 5
      12
    • 4
      2
    • 3
      0
    • 2
      0
    • 1
      2

    Highly rated for

    • Quality
    Showing 1-10 of 16 results
    4.0 Keith Y. Concord, NC
    6/15/2023

    I

    Response from Company:

    Hi Keith, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could have done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! ^J.

    5.0 Howard A. Charlotte, NC
    1/14/2022

    Very professional and nice show up on time

    Response from Company:

    Thanks for sharing your experience with us, Howard. If there's anything else we can help with, please don't hesitate to reach out.^JD

    5.0 Alvin R. Granite Falls, NC
    1/13/2022

    Overall excellent. Very professional. Very polite and knowledgeable.

    Response from Company:

    Hi, Alvin. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!

    5.0 Howard A. Charlotte, NC
    1/4/2022

    Very professional and nice understanding and knowledgeable knowing what I really needed

    Response from Company:

    Hi, Howard. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!^JD

    0.50 Wendy P. Mooresville, NC
    12/4/2021

    They are a **bait-and-switch** company pushing one product line (Vinyl) while promising to offer other high-quality steel, wood etc. that they cannot deliver on. Hard-pressure sales tactics. Curt (almost rude) measuring guy. They did, however, return my deposit check without any issue.

    Response from Company:

    Hi, Wendy. At Universal Windows Direct of Charlotte, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com!

    5.0 Jane H. Charlotte, NC
    9/13/2021

    Product made to order and professionally installed! Love my new windows & sliding glass door!

    5.0 Billy E. Huntersville, NC
    5/13/2021

    Nice crew came on time finished before their estimated time, no distractions in the house job went smoothly

    Response from Company:

    Hi, Billy. Thanks for taking the time to share your positive experience. We truly appreciate it! Please don't hesitate to reach out if you need anything! - MS

    4.5 Jill N. Lenoir, NC
    5/9/2021

    Love my new windows. Installation crew could have cleaned up a bit better.

    Response from Company:

    Hi Jill! Thanks for taking the time to share your experience. We truly appreciate it! Please don't hesitate to reach out if you need anything! - MS.

    5.0 River C. Monroe, NC
    5/7/2021

    The whole process was seamless and easy! Every person dealt with was professional, helpful, & personable, from Sales, to over the phone support, to installation. Once windows arrived, installation day was promptly scheduled. Installation went smoothly! Brad & his team were efficient, quick, & hard-working! Thank you for your great customer service!

    Response from Company:

    Hi, River. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! - MS

    5.0 Rita W. Rock Hill, SC
    4/6/2021

    Fantastic job Highly recommend

    Response from Company:

    Thank you so much for your kind words, Rita. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to reach out if you need anything! - MS.

    Photos

    Universal Windows Direct of Charlotte
    10
    Windows and Doors
    7
    Replacement Windows
    3
    Entry Doors

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