Universal Windows Direct of Charlotte

4.3
16 Verified Reviews
HomeAdvisor screened and approved seal

HomeAdvisor Screened & Approved

This service professional has passed the HomeAdvisor screening process.

Learn about our screening process
Learn about our screening process

88% Recommended

21 Years In Business

Company Details

Contact

3101 Yorkmont Road, Suite 1200
Charlotte, NC 28208
https://www.universalwindowsdirect.com/charlotte

Hours

  • Mon: 8:00 AM - 8:00 PM
  • Tue: 8:00 AM - 8:00 PM
  • Wed: 8:00 AM - 8:00 PM
  • Thu: 8:00 AM - 8:00 PM
  • Fri: 8:00 AM - 8:00 PM
  • Sat: 10:00 AM - 3:00 PM
  • Sun: 11:00 AM - 5:00 PM
View All Details & Credentials

Service Details

    Areas of Expertise

    • Windows
    • Exterior Doors
    • Vinyl Siding
    • Gutter Guards
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.3
    16 Verified Reviews
    • 5
      12
    • 4
      2
    • 3
      0
    • 2
      0
    • 1
      2

    Highly rated for

    • Quality

    Reviews

    Write a Review
    Showing 1-10 of 16 results
    4.0 Keith Y. Concord, NC
    6/15/2023

    I

    Response from Company:

    Hi Keith, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could have done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! ^J.

    5.0 Howard A. Charlotte, NC
    1/14/2022

    Very professional and nice show up on time

    Response from Company:

    Thanks for sharing your experience with us, Howard. If there's anything else we can help with, please don't hesitate to reach out.^JD

    5.0 Alvin R. Granite Falls, NC
    1/13/2022

    Overall excellent. Very professional. Very polite and knowledgeable.

    Response from Company:

    Hi, Alvin. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!

    5.0 Howard A. Charlotte, NC
    1/4/2022

    Very professional and nice understanding and knowledgeable knowing what I really needed

    Response from Company:

    Hi, Howard. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!^JD

    0.50 Wendy P. Mooresville, NC
    12/4/2021

    They are a **bait-and-switch** company pushing one product line (Vinyl) while promising to offer other high-quality steel, wood etc. that they cannot deliver on. Hard-pressure sales tactics. Curt (almost rude) measuring guy. They did, however, return my deposit check without any issue.

    Response from Company:

    Hi, Wendy. At Universal Windows Direct of Charlotte, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com!

    5.0 Jane H. Charlotte, NC
    9/13/2021

    Product made to order and professionally installed! Love my new windows & sliding glass door!

    5.0 Billy E. Huntersville, NC
    5/13/2021

    Nice crew came on time finished before their estimated time, no distractions in the house job went smoothly

    Response from Company:

    Hi, Billy. Thanks for taking the time to share your positive experience. We truly appreciate it! Please don't hesitate to reach out if you need anything! - MS

    4.5 Jill N. Lenoir, NC
    5/9/2021

    Love my new windows. Installation crew could have cleaned up a bit better.

    Response from Company:

    Hi Jill! Thanks for taking the time to share your experience. We truly appreciate it! Please don't hesitate to reach out if you need anything! - MS.

    5.0 River C. Monroe, NC
    5/7/2021

    The whole process was seamless and easy! Every person dealt with was professional, helpful, & personable, from Sales, to over the phone support, to installation. Once windows arrived, installation day was promptly scheduled. Installation went smoothly! Brad & his team were efficient, quick, & hard-working! Thank you for your great customer service!

    Response from Company:

    Hi, River. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! - MS

    5.0 Rita W. Rock Hill, SC
    4/6/2021

    Fantastic job Highly recommend

    Response from Company:

    Thank you so much for your kind words, Rita. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to reach out if you need anything! - MS.

    Showing 1-10 of 16 results Showing 0 of 0 results
    Page 1 of 2

    Photos

    Universal Windows Direct of Charlotte
    10
    Windows and Doors
    7
    Replacement Windows
    3
    Entry Doors

    Find More Pros

    HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information representations set forth in those profiles as they are self-reported by the Service Professional.

    HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
    To find more licensing information for your state, visit our Licensing Requirements page.

    Seal of Approval

    What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

    1. Verify Trade License
      HomeAdvisor checks to see if the business carries the appropriate state-level license.
    2. Verify Insurance
      As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
    3. Verification of State Business Filings
      For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
    4. Criminal Records Search
      HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
    5. Sex Offender Search
      We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
    6. Bankruptcy Search
      We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
    7. Legal Search for Civil Judgments
      We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
    8. Liens Search
      We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
    9. Identity Verification (SSN)
      HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
    10. Identity Verification (Reverse Phone Lookup)
      We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



    NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
    Please see HomeAdvisor's Terms and Conditions for a full description of how we screen Service Professionals

    **Only for U.S. service professionals

    Final Step - Confirm Your Appointment:

    Confirm your appointment with on , - Change

    Required
    Required
    Required
    Required
     
     

    By clicking Confirm Appointment, you affirm you have read and agree to the HomeAdvisor Terms & Conditions, and you agree and authorize HomeAdvisor and its affiliates, and their networks of Service Professionals, to deliver marketing calls or texts using automated technology to the number you provided above regarding your project and other home services offers. Consent is not a condition of purchase.

    • Book with Confidence
    • Cancel or change appointment at any time
     

    By clicking Confirm Appointment, you affirm you have read and agree to the HomeAdvisor Terms & Conditions, and you agree and authorize HomeAdvisor and its affiliates, and their networks of Service Professionals, to deliver marketing calls or texts using automated technology to the number you provided above regarding your project and other home services offers. Consent is not a condition of purchase.