Upstate Comfort Systems logo
Approved
This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved

Upstate Comfort Systems

Thermostat Service, Central A/C Service or Repair, Water Heater Repair or Service,
This pro has maintained an average of 4.5+ star throughout their time with Angi.

About us

Upstate Comfort Systems services all of Monroe County. Our experience stems over 33 plus years of repair, service, and installation of heating, air conditioning, electrical and plumbing projects. We know you have a choice in service providers. Our company slogan is "QUALITY and INTEGRITY, YOU CAN TRUST!" We believe that we are the best value for your hard earned dollar. Sure there are companies that offer no service call fee/diagnostic charge. Come to find out they only bury it in the repair. My mother always told me nothing in life is free. We charge a fair and honest price for our services so you can get the quality you deserve. Feel free to check our reviews. Please call us today 585-546-2780. Thank You, Dale

Business highlights

Emergency services offered
27 years of experience

Memberships & Affiliations

Better Business Bureau, Better BUsiness Bureau, Better Business Bureau accredited member

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.9202 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
2%
3
1%
2
0%
1
0%

Filter reviews by service

Showing 1-25 of 202 reviews
James B.
Mar 2026
5.0
Sump Pump Repair or Replace
$450
Very good. Came right away on a Saturday where broken sub pump could have done water damage. Replaced, explained and answered all questions. Working perfectly now and very satisfied.

Mimi E.
Feb 2026
5.0
Thermostat Service
Very Professional.

Irene B.
Feb 2026
5.0
Gas Furnace / Forced Air Heating System Repair Service
$175
perfect, quick and reliable

Michael O.
May 2025
5.0
Central A/C Service or Repair
$527
Dale, from Upstate arrived to service my AC unit as it was not working. I thought I may need a new AC unit, but he advised me that he should check everything out first to make sure. He did and was able to quickly diagnose the problem quickly and fix it with new components that were not working. Dale was very friendly, knowledgeable, capable and a pleasure to meet. Dale was very honest and did not try to sell me anything I did not need and his workmanship was top notch! I would endorse Dale and Upstate for any of your AC needs and have entered them as "highly capable and honest" in my iPhone address list!

Sara C.
Apr 2025
5.0
Water Heater Repair or Service
$5,800
We've used Upstate Comfort Systems for our furnace, AC and emergency heating/thermostat issues over the last few years - always great service. We had an aging water heater and decided it was time to look into replacing it, so it was a no brainer to contact Dale. He came to the house, we talked through options based on our wants and needs, and he explained the pros and cons for each. Yesterday, he replaced our conventional tank with a new heat pump hybrid one and couldn't be happier. Dale and Michael were great, as always - professional, courteous, cleaned up when they were done and gave an overview of the new system after. When asked by an engineering friend as we talked through our options prior to choosing the heat pump hybrid, he asked if I trusted my guy (Dale) and I answered, absolutely! With that, I'd highly recommend Upstate Comfort Systems to anyone needing HVAC+ services.

Roni F.
Mar 2025
4.5
Water Heater Repair or Service
Yes, I recommend this pro
Upstate was professional and got the job done

Maria M.
Feb 2025
5.0
Gas Furnace / Forced Air Heating System Repair Service
Dale was quick to respond and provided a thorough diagnosis and explained what was wrong with my furnace and fixing the furnace I'm very happy with his service I'll be call him again thank you so much

Debbie S.
Feb 2025
5.0
Gas Furnace / Forced Air Heating System Repair Service
They came and gave me two estimates, two choices. I thought it was a little high but it was fair for what they did. They came back the next day (today) and it is done. Always punctual and courteous. Kind of unbelievably courteous. I am very pleased so far. The new furnace is working well. I am excited that I wont have to worry about it for a while. Thank you Dale and Michael.

Lisa C.
Dec 2024
5.0
Gas Furnace / Forced Air Heating System Repair Service
Yes, I recommend this pro
$300
Above and beyond after hours same night service! I shudder (literally) to think what a night in our home would have been like without heat from a furnace that suddenly stopped working on what was among the coldest off the year so far. Thank you!!

John K.
Mar 2024
5.0
Sump Pump Repair or Replace
Yes, I recommend this pro
We came home from vacation in the evening to a flooded basement. Filled out a request on Angi that night. Within a half an hour received a response. Plumber arrived at 10:30 that night and replaced our sump pump and other issues. I highly recommend this business.

Gary W.
Feb 2024
5.0
Thermostat Service
Yes, I recommend this pro
Dale responded to my inquiry for thermostat replacement immediately and was very punctual about coming the next day, as requested. He was very professional, neat and courteous. Explained things in detail and made sure we knew how the new thermostat operated. Very personable.

Barbara C.
May 2023
5.0
Gas Furnace / Forced Air Heating System Repair Service
Yes, I recommend this pro
Response was very quick for a call about no heat. Unfortunately an expensive furnace component had failed and the repair/replacement was very expensive. We ended up purchasing a new furnace, which we are very pleased with. Excellent customer service and follow-up.

Lisa M.
Apr 2023
5.0
Water Heater Repair or Service
Yes, I recommend this pro
Very quick to respond and was able to fix our leaky pipe in the basement within a couple hours. Will definitely used them again.

Barry D.
Jan 2023
5.0
Gas Furnace / Forced Air Heating System Repair Service
Yes, I recommend this pro
A+ Service, fast response

Steven M.
Jan 2023
5.0
Sump Pump Repair or Replace
Yes, I recommend this pro
Dale was extremely honest and helpful about what should and needed to be done.

Julie R.
Jan 2023
5.0
Sump Pump Repair or Replace
Yes, I recommend this pro
$425
Fast service, knowledgeable friendly

Judith H.
Nov 2022
5.0
Gas Furnace / Forced Air Heating System Repair Service
Yes, I recommend this pro
Dale was knowledgeable, pleasant, professional, and made my daughter and I very happy by restoring our heating system. He was helpful in our decision to fix the old furnace and plan for a new furnace in the Spring, if necessary!

Daniel B.
Aug 2022
5.0
Sump Pump Repair or Replace
Yes, I recommend this pro
Mr. Sparks was very professional and knew what he was doing.

David S.
Jul 2022
5.0
Gas Furnace / Forced Air Heating System Repair Service
Yes, I recommend this pro
$360
Very professional, great work! Would recommend to everyone!

John L.
Apr 2022
5.0
Gas Furnace / Forced Air Heating System Repair Service
Yes, I recommend this pro
$4,750
Courteous, clean, competent. The customer is treated right.

Lynn G.
Feb 2022
5.0
Sump Pump Repair or Replace
Yes, I recommend this pro
I would recommend them to other people they were able to come the same day I had requested someone

Jesse S.
Nov 2021
5.0
Gas Furnace / Forced Air Heating System Repair Service
Yes, I recommend this pro
$107
Great experience.

Steven M.
Oct 2021
5.0
Gas Furnace / Forced Air Heating System Repair Service
Yes, I recommend this pro
Great Job

Gerald T.
Oct 2021
5.0
Gas Furnace / Forced Air Heating System Repair Service
Yes, I recommend this pro
$107
There a small business

Kurt T.
Sep 2021
5.0
Water Heater Repair or Service
Yes, I recommend this pro
they were very efficient
...
Showing 1-25 of 202

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Upstate Comfort Systems is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: Closed Sunday: Closed

Upstate Comfort Systems accepts the following forms of payment: CreditCard

Yes, Upstate Comfort Systems offers free project estimates.

No, Upstate Comfort Systems does not offer eco-friendly accreditations.

Yes, Upstate Comfort Systems offers emergency services.

Yes, Upstate Comfort Systems offers warranties.