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About us
At Urban Design Group, we make dreams come true. With over 30 years of experience, this phrase has become more than a catchy slogan. We offer the highest quality remodel services and our customer service is top notch! Call us today!
Business highlights
Se habla espanol
46 years of experience
Services we offer
Additions, Cabinets, Remodels
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5161 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 20% | ||
| 12% | ||
| 0% | ||
| 1% | ||
| 1% |
Showing 1-25 of 161 reviews
Dave Y.
Mar 2012
N/A
I was very confident with Mo the owner . His price was very compeitive but, even more inportant .The workmen ship by this two crews were fantastic. New carpets installed top level and two levels of wood floors refinished. Everything was done on time clean up was great and his crews were very professional. Absolutelly use Moes company.
James R.
Feb 2011
N/A
Performance was perfect. Priced the same as competitors but did the job far better as to technique. Moe Shokri's crew was competent and fast workers. He was prompt and took the time to explain why he did what he said he would do and why it was the superior approach. A good man. Principled
Mark H.
Sep 2010
A nightmare! During 8 month period (Jan-Aug, 2010) Moe left country w/out notice, closed business location, left no address, stopped phone service, didn't return cell phone messages. I required intervention from franchise hdqters. He wanted full payment PRIOR to project completion on promise of completion later. Had to hire other contractors to complete/repair damages caused by his help. Job performance of sub-contractors lacked professionalism and supervision, and disregard for property. Had to stay on top of workers. Long list of offenses. He gave lame excuses for job performance. Owes me refund for services. Much anxiety experienced.
Response from Urban Design Group
"Dear Mark, you know what you wrote is not true and all the flooring and painting were done to your satisfaction before you paid and you mentioned you had to hire other contractor to finish the joh which is not true. you hired another contractor to install the doors for you which was not part of our contract. Thanks Moe"
Chanelle B.
May 2010
They were on time. It did take longer than expected, but they did a very good job!
Corey I.
Apr 2010
Overall very disappointed with the customer service I have received from Moe. It has been 6 weeks since he promised to finish the job and am still waiting on moulding for the cabinet. Have called him and emailed him but either he says that it will "be here next week" or does not return my calls. He was very quick to make the sale-- but after he received his deposit he was less and less accessible. He does not return phone calls. The result is okay-- though he measured the cabinets incorrectly, there is no bullnose trim on backsplash, and he never hooked up the ice maker that I asked him about repeatedly. Do not pay until job completed!
Response from Urban Design Group
"we were the ceramic contractor not cabinet contractor"
Nabila A.
Nov 2009
We installed wood flooring on the main floor and carpet in the bedrooms. Floor Coverings was a middle of the road cost quote and we felt comfortable with Moe's professionalism and decided to proceed with them. We are happy with the wood flooring, less so with the carpet installation (we can sometimes feel bumps underneath the carpet, probably poor prep work). The installation teams for carpet and wood flooring are different. The quality of the carpet is less than we had hoped, and although we chose it we felt we could have been better advised. The wood flooring looks beautiful and was a good recommendation from Moe.
Response from Urban Design Group
"I am so sorry that you are not satisfied with your carpet installation I would like to come and inspect your carpet install please let me know when would be a good time and I will accommodate your schedule. Best Regard, Moe"
Betsy T.
Nov 2009
liked the color choices for the carpet
Response from Urban Design Group
"It was a great pleasure doing business with you and thank you for your business. Regard, Moe"
Cheryl K.
Oct 2009
Excellent customer service-orientation and quality. They flexible about working with other contractors (painters) in sequencing completion of job. They scheduled our job quickly and were easy to work with. The staff who performed the job were courteous and pleasant. We plan to use them again in the future.
Marsha D.
Oct 2009
This company does a top-notch job. We are in the process of updating my mother's house for resale, and we knew she had existing hardwood floors underneath wall-to-wall carpeting on the main level of the house. The difference is so dramatic, but it's also the quality of the work. I can highly recommend Floor Coverings International/Elegant Floor Service.
Kyrah V.
Aug 2009
Moe and his team were great. The price was good and everything was completed on time. Moe was very responsive when it came to the estimate and any questions I had. I would definitely use Floor Coverings International...too bad not all contractors are this great.
Mike B.
Jul 2009
Moe arrived personally to take measurements and give me an estimate. He explained the process, prices and options. They did all the work while I was away from my home. They stained 4 large areas of the floor so I could see which color I liked best. The hardwood floors are almost 40 years old and they look amazing. His prices were on the high side, and the dust cleanup could have been better (on top of ceiling fans, doors, etc). Despite that, I would recommend Floor Coverings International without hesitation.
Cynthia M.
May 2009
Great price but they cut the counter incorrectly the first time and had to recut it. They did not charge me for their mistake. They also put a big long scratch in one of my cherry cabinet drawers getting the countertop in because it was a tight fit. Could only cover it up with polish as best we could. They also attached the hot and cold water lines backwards ih the new faucet but they finally were able to straighten that out too. The new granite countertops look great.
Maheba M.
Apr 2009
very accomodating, prompt and reasonably priced!
Jim K.
Mar 2009
Good communication back and forth. Moe brought some good suggestions and we were happy with the end product.
John D.
Mar 2009
very professional; started the job when they said they would; finished the job when they said they would, but the best part is the work was excellent. My floors look great. I highly recommend Moe and his crew without hesitation.
Bill R.
Jan 2009
Project completed on time and on budget. Excellent work.
Marie P.
Dec 2008
Mr. Moe the owner of the company came out himself and did an estimate. We found him to be very professional and knowledgeable. He was also great about scheduling us on short notice. His guys came out the next day after we signed the contract and we are amazed at what a wonderful job they have done, our dirty scuffed floors now look like new and we love them. They were a bit more than some other estimates but they did a great job and even tore up the laminate and carpet for us for no extra charge.
Laura H.
Sep 2008
Moe was on time and his receptionist was very responsive as long as you called the main office. The work his crew did was great and we are very pleased with our newly refinished wood floors.
Brian C.
Sep 2008
Moe was excellent to work with and performed solid, timely service.
Larry R.
Jul 2008
The laminate floor was great, however, we waited for four weeks for our countertop to arrive. We only received one email after inquiring several times. We were told two weeks and even paid half in advance. The completed job was messy, silicon on countertops and wall was scraped up by trhe backsplash. The Vendor very seldom returns a call.
Adrienne W.
Jun 2008
N/A
I am going to use ServiceMagic all the time. It's so convenient rather than looking in the phone book. International Floor Coverings gets a 5 star rating Moe was great and they gave us a really good price on the Brazilian cherry flooring that we wanted. The price was just below $6 for labor and materials for about 700 sq.ft. . Other bids were $7 - $8 per sq. ft..
Tiffany N.
Jun 2008
The work done by FCI was outstanding. They complete the job in less than 4 days and even worked on weekends! Because we were not sure of what stain to place on the floors they applied 4 color samples side by on the floor. Our decision was the opposite of what we originaly thought we wanted. The clean up of all the dust left on the walls and window screens could have been improved but overall they did a wonderfull job!
Jennifer T.
May 2008
They were quick, highly responsive, affordable and provide great customer service!
Alison K.
May 2008
They were excellent and the floors turned out amazing.
Asif R.
May 2008
Good work, pricing and professional service.
Licensing
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FAQ
Urban Design Group is currently rated 4.5 overall out of 5.
Urban Design Group accepts the following forms of payment: CreditCard
Yes, Urban Design Group offers free project estimates.
No, Urban Design Group does not offer eco-friendly accreditations.
No, Urban Design Group does not offer emergency services.
No, Urban Design Group does not offer warranties.