Utah Flooring & Design

The tile looked great. They asked me to purchase the grout myself. So when I bought the grout the store suggested unsanded grout but sanded grout would have been better so the wrong grout affected the overall appearance of the job. I wish the install team would have let me know that it would look better with sanded grout before they finished the job rather than after they were done and I questioned the final look.

This company has a lot of flashy marketing and they were very fast to respond to the bid request and sales inquiries but when it came to doing the work they were terrible. Bad communication, different workers in each day, unjustified changes to the schedule and scope of work, and ultimately they backed out of the job but charged our credit card (which they had from the required deposit payment) even though they did not show up to do the work. We had to fight to get the money back and then find another contractor after they wasted a month of our time.

Do not do business with this company! They have zero integrity once you hire them. They are not t timely. The actual tile work was subcontracted out to a fantastic couple of guys that did a beautiful job but the actual demo work was through Utah Flooring and Design. My walls were dinged, my baseboards were damaged or missing entirely and they put a hole in my master bathroom shower near where it was to be tiled. The subcontractors actually repaired all but one of the damaged items. The one thing they damaged that I am still waiting for them to make right... my refrigerator! They dented the bottom freezer door before moving and damaged the top 2 doors as they moved it. I have documented proof by way of emails, texts and recorded conversations. They told me they would reimburse me if I purchased the replacement doors. They lied! Just 2 doors were available, the freezer door is no longer available. So we are stuck with 2 new replacement doors at between $600-$700. No way to repair the door with the most damage. They have been stalling for 6 months now and my brand new fridge (at the time they damaged it) is still dented! The project managers I have spoken with, Tara and Ann at the beginning, did not do anything but pass it on to Cindy M. and sheâ s either out sick or had surgery or waiting to hear back from the owners and 6 months later, here we sit! This is an honest review. I ultimately contacted an attorney, they ignored the letter from him. The attorney said the next step is small claims court and I am confident that once the judge reviews all the communications I have had with them, will side with us. Wish I could attach pictures. I have also given a review on their page and one with the BBB. The BBB one made them call me the day after I posted it! They hurriedly posted a rebuttle on the BBB site the day they called me 4/29/21, with everything in that post being a flat out lie!

4/24/21 so far my tile project has been a disaster. Huge lack of management! They were supposed to start a week ago. It was supposed to be a two day job. They subbed out to tile installers. They did not get the installers the materials & there is no management of this process. I expect better. I have had no one from Utah Flooring fix this mess. I will continue to update this review. 4/26 delivered tile bad news it did not match still waiting for tile.

They process was painless and timely

I didnâ t have a large project but it had a lot of different angles and they did a great job keeping the waste down to a minimum. I would definitely recommend using these guys for your tile job.

I believe their standard should be three coats instead of two.

Free estimate, amazingly friendly and respectful staff, and the installation was perfect! I love my new floor!!!

Editing my review after speaking with the owner, Jason. Jason offered to make it right. The project had lots of problems due to an ex employee, but once Pedro and his team were sent in he saved the day and the floors turned out beautiful.

Easy to work with. Good value for the price. Friendly and professional service.