This pro has maintained an average of 4.5+ star throughout their time with Angi.
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
VIP Cleaning is committed to excellence in every aspect of our business. We deliver affordable, professional house cleaning services for homes and apartments serving Houston and the greater areas. We are a family owned and operated business with more than 7 years of experience. You can give us a call at 281-793-6170 to set up cleaning services or be given an estimate!
Business highlights
Se habla espanol
Emergency services offered
5 years of experience
Services we offer
Maid Service, Move-in cleanings, Move-out cleanings, Post-construction cleanings
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Reviews
4.855 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 2% | ||
| 2% | ||
| 0% | ||
| 2% |
Filter reviews by service
Showing 26-50 of 55 reviews
Benjamin E.
Jun 2023
Maid Service
On great communication and listens to constructive criticism! Happy to have them servicing our home.
Carl G.
May 2023
Maid Service
Always on-time, heart communication. And customer service. Accommodating.
Nicole H.
May 2023
Maid Service
Maria did an amazing job cleaning my house and pays attention to detail. They got all the areas I needed to and more! VIP Cleaning was also attentive and responded quickly. I would definitely recommend again.
Response from VIP Cleaning
"Thank you for the positive feedback!"
Andrea C.
May 2023
One Time Interior House Cleaning
Prompt Professional and Courteous. Home was throughly deep cleaned beyond my expectations. While this was a deep clean, we are definitely during VIP for a twice a month cleaning !
Whitney B.
May 2023
Maid Service
I changed my review after the second cleaning with this company. They left a 2-foot long gash in my 40-year old kitchen table. When I asked them about it, they blamed it on me, and we are extremely rude about the entire situation and then proceeded to call me repeatedly after 9pm when I said I did not want their services anymore. They acted like all I wanted was a refund. When I said I did not want my money back, they did offer to have the table fixed, but only because I said I did not want their services anymore, and I said I was going to leave this negative review. They took no real responsibility for the situation. Do not trust these people with your prized possessions, as they do not treat them as they are their own. They blew me off until they knew I was going to complain to Angi and post this review. Nelsy has the worst customer service of anyone I have worked with. I waited a week to leave this review to wait and see if they would call back or reach out again and nothing.
Response from VIP Cleaning
"Hey Whitney, We do apologize about your experience with this situation and take your feedback seriously. Blame was not put on anyone as we wanted to fix the situation regardless of fault because how the gash happened was unknown as the maids are trained to pick up things off the table. We understood how upsetting this could be and wanted to offer a solution nonetheless. Nelsy first offered a refund because she was not able to offer more until management was able to respond to the situation and was then able to offer a professional to fix it because we want to make sure everyone is left satisfied at the end of the day but you declined the off"
Valerie O.
Apr 2023
Maid Service
Maria was amazing. My apartment feels clean and fresh.
Rachelle H.
Apr 2023
Maid Service
Maria $ Marie were great! They did a fabulous job! I felt like i was at a hotel when they left. Even the freezer was organized. I'll definitely use this service again!
Becky M.
Mar 2023
Maid Service
Very pleased! Highly recommend!
Flora G.
Feb 2023
Maid Service
-
Robert L.
Feb 2023
Maid Service
They did a great job very good customer service.
Kusuma N.
Feb 2023
One Time Interior House Cleaning
Great service! Friendly staff
R L.
Jan 2023
Maid Service
Professional & timely. Cleaned good.
Nana K.
Dec 2022
Maid Service
Best cleaning service Iâ ve experienced
Darlene G.
Nov 2022
One Time Interior House Cleaning
They did a great job! Would highly recommend!
Mary H.
Nov 2022
One Time Interior House Cleaning
Outstanding Customer Service and very thorough cleaning.
Ruthmarie F.
May 2022
Maid Service
Great supervisor
Madelaine P.
Apr 2022
One Time Interior House Cleaning
The team did a very thorough deep cleaning. My maid was unable to clean anymore so I hired VIP. I was very happy with how much they paid attention to detail. I now hired them for routine cleaning.
B E.
Apr 2022
One Time Interior House Cleaning
Alberto, Maria and the team were easy to work with and did a great job.
Michelle W.
Apr 2022
One Time Interior House Cleaning
They did an amazing job. Got all the nooks that haven’t been touched in a long time.
Bonny E.
Jan 2022
One Time Interior House Cleaning
Maria and Alberto were fabulous...My house shines now!
T B.
Dec 2021
Maid Service
The ladies arrived early
Donghui L.
Oct 2021
One Time Interior House Cleaning
The cleaning work was good. The contractor promised 3 people 6 hour of work for $380 but end up two people with 8 hours of cleaning. I was overcharged for 2 hours.
Response from VIP Cleaning
"Thank you for hiring us and for your feedback. We did want to inform you that the house had a large square footage and to ensure everything is thoroughly deep cleaned, it takes time. We also do not charge by the hour, it will depend on how many bedrooms/bathrooms we are cleaning and by the square ft of the house."
Ernesto G.
Sep 2021
One Time Interior House Cleaning
excellent
Florence B.
Jul 2021
Maid Service
This is my 2nd hiring of a cleaning service. The 1st became a 'nightmare! V.I.P. is a good change. They come in ready to work; they are prompt and fair. Great team! Florence Brown Missouri City, TX
Florence G.
Jul 2021
Maid Service
Needed a thorough home cleaning so I wanted two people as I have a 4,000 ft townhome. I negotiated for that with Josh. However, only one person came and I think two would have done a better job.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
VIP Cleaning is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 9:00 AM - 8:00 PM
Sunday: Closed
Yes, VIP Cleaning offers free project estimates.
No, VIP Cleaning does not offer eco-friendly accreditations.
Yes, VIP Cleaning offers emergency services.
Yes, VIP Cleaning offers warranties.