VIP-Restoration, Inc.

My ceiling collapsed and I needed it repaired fast. I contacted VIP Restoration and spoke with Julian Iwundu; he assured me his team would take care of the issue. His team was prompt and begin the clean up the next day. Julian and his team leader ( Jose ) were very pleasant people to work. I would recommend them if you need any home repairs. Keep up the good work fellas ð

I need to upgrade my bath room tiles and I hired vip restoration inc, and they did a amazing job, I am satisfied !!!!

I hired them to remodeled my bath room and they gave it a new life, new bath new life, I will use them for the rest of my house projects

I had a small flood and water damage due to a storm and I selected VIP Restoration to do the water mitigation and repair. There were minor issues with scheduling conflicts to get started on the work, but once they started, I was very happy with the final product. Julian worked closely with me and he was super helpful throughout the process. I would recommend their services.

Great service for my fire damage. Came as I called them and was not early... Service was fast and work had great results. I definitely recommend.

VIP Restoration has been one of the most responsive, flexible, and acquiescent contractors. It started with my frantic call to VIP Restoration with a flood in my basement and I was greeted with a live person, not an automated system to frustrate me more while in panic state, who immediately took my pertinent information with courtesy and care. I received a call from a VIP employee within less than forty five minutes and they willing to come out ASAP. The contractors came prepared based on my assessment of the problem. During the mitigation/clean-up process the communication with some of the contractors was initially poor and challenging. However, after providing my feedback to the company owner the level of communication increased and became progressively better - honest and good follow up. VIP willingness to accommodate the customer to the best of their ability in such grievous conditions has been appreciative, welcoming, and pleasant. Overall experience has been great. I definitely would contact them again if faced with a catastrophe with regards to my home

Fast professional service.

Julian helped me with a flooded basement. He showed up promptly on a weekend to get started and had his team here a few days later to get everything fixed real quick. Would highly recommend!

Mr. Julian is a wonderful man to work with, he has a great customer service skill, however, the project took way too long to be completed.

I called them and the CEO called me back within 5 minutes. We talked about all the details including insurance and my location and they came in about 30 min and started working immediately. He was more concerned about the safety of my self and my pet than he was for money which was surprising. He moved me out immediately to a hotel while work took place. He was very professional and very friendly. I am surprised how well they treated me and how they dealt with my situation. Excellent service.

I respect the level of professionalism they bring on the table, my claim was denied but they got involved and represented me before I was granted coverage, project went on well, they respected my home and personal belongings, I trust VIP Restoration and I highly recommend them

They did an excellent job. They were on time and very professional in their services. I am so satisfied and will recommend. Great job!

They did a great job and I had a discount. Will surely recommend this company to my friends.

Read the contract carefully. Julian was hired to repair fire damage at my father's house. My 89-year-old father was told by his children not to sign anything. Unbeknown to us, Julian had him sign the contract which stipulated all insurance monies were to be paid to him. Even though he never completed the job he went after my father's estate to be paid for work that was never completed. In all fairness and to keep it honest, my father did owe him a final payment for work that was done, but Julian refused the payment he was owed because he wanted all of the insurance money, even for work he lied about completing. Julian Iwendu talks a good game, but be very careful. Also, be leery of these five-star ratings. Anyone can post a rating if you know what I mean.

Just want money and then do a little work and then go away for a couple of weeks.

Update: VIP Restoration sued me, we went to trial, the judge ruled in my favor and showed disgust at VIP Restoration. Yea! Background: I hired VIP Restoration to replace drywall and baseboards in two closets and part of the main area that {Redacted} had removed in remediation and agreed to pay $1620. After the work was completed, I received an invoice for $3352.85. I paid $1620. VIP Restoration sued me for 1732.85 plus 150.92 in interest costs. In the revised estimate, VIP charged me $670.66 in overhead and profit charges that were not disclosed to me when given the original estimate. They charged me $805.12 for replacing drywall and baseboards in a laundry room that does not exist. That is, I do not have a laundry room. They also charged me for $95.02 for drywall and baseboards placed in a utility room that does not now or has ever had any drywall or baseboards. They charged me $253.20 for an emergency service call, yet there was no emergency as he did not work for over 2 weeks after I first contacted him. He charged me a $181.32 electrical labor minimum although he did no electrical work. He charged me $158.26 for 3 wall covers that were frayed chipped around the edges with strings hanging off that look like he got them from a dumpster. He raised the charge for a hollow discolored unaligned door from $139.56 to $332.71 plus $39.72 for allegedly painting same. On February 12, 2019, I brought all of my evidence to court including photos of the rooms and closets and the original and revised estimates. I also brought the estimate and floor plan drawn by {Redacted} showing no laundry room, and the floor plan of VIP adding a laundry room. I was able to cross-examine the owner and have him compare the items in the original and revised estimates, confirm that very little additional work was completed between the two estimates, yet he doubles his charges. The judge was outraged that VIP considered my request to put electrical outlet covers on the outlets as *electrical work* and charged me several hundred dollars in overhead and profit, and the $181.32 electrical work minimum to do the same. Do not hire this company. By the way, there was $500 in fraudulent charges in my original estimate which I paid. That is, I did pay $79 for water remediation, when {Redacted} had removed all of the water before VIP started work, $340.26 for work on a laundry room that does not exist, and 89.37 for drywall and baseboard in a utility room that has never had drywall or baseboards. I guess that he felt that he did not rip me off enough and was going to rip me off more in court. Thus, do not hire this company as VIP will bill you for work that they did not do, double the original bill by adding fraudulent items and expect you to pay it, and sue you if you refuse to pay. You will prevail in court if you keep good records but it is a real hassle. Better to hire someone else.

Julian and Joe, were great! Their crew did a wonderful job with the biohazard remediation. They worked with us on the scope of work and were flexible when we needed to make changes. Considering the scope of work the job was completed in a timely manner. We are very happy with VIP-Restoration, Inc.

I can't thank Julian and his team enough. Once my basement flooded, he came over that night and started the water remediation process, tearing up the carpets, looking for where the water had traveled, and placing fans around the basement to dry it. After that was done, they fixed my AC unit and started work immediately after it was dry. The work was done in about a week and a half and I can't thank his team enough for always being responsive and being on time. Once the project was finished, it was almost as if the damage had never happened. I would greatly recommend this company. I don't write reviews often, but I have hired Julian for future work and anyone would be lucky to have this company help them.

He did a good job,as I expected.

The staff were professional, punctual, understanding and explained the whole process how it’s will work. The price was fair and the job was outstanding. I would recommend this company to anyone in need of their services.

Very little communication with this merchant. I paid ahead of the work and after that I kept getting the run around. Ultimately the merchant did not complete the project and admitted to taking on another project that competed with my timeline.

We hired this company to perform mold remediation and general contracting services. They did not complete work on time, even though the completion date was selected by the owner, Julian. The work they performed was shabby and not workmanlike. The owner of the company was difficult to reach and only because responsive when it was time for him to get paid. In addition to performing poor work, Julian used pressure to get my husband and I to pay him for substandard work.

I hired VIP Restoration for water damage remediation, pack out/storage, and the renovation of my condo after it was flooded. When it came to competing for my business, VIP Restoration did a good job: they were responsive, communicative, and informative. Once they secured my business, that's when problems started to happen. The water damage remediation service they provided was good. No complaints there. During the packout, they damaged several of my personal property items, and some of my personal property magically disappeared with no real explanation as to what happened to my stuff. And they billed my insurance company over $7K to provide this "service". The project schedule slipped big time. The company said the renovation would be completed in 3 months. It took almost 6 months for the renovation to be finished! The subcontractors working for them do questionable work - example, one painter they use painted my bedroom wall like 4 times and still didn't get it right! Several tasks had to be redone because the quality of the work was so poor. After the project schedule slipped, it became difficult to get in touch with the project manager (Julian). I got the feeling that he was dodging me. Further, whenever we would arrange to meet, he was typically super late. One time, I told him, in advance, that I would be unavailable to meet at our scheduled time due to unforeseen work demands and that I wanted to reschedule the meeting the next day. Instead of rescheduling, he camped out at my place for several hours and called/text me incessantly over the course of those hours to pressure me to come home and meet!! It was absolutely unacceptable. Lastly, they did a piss poor job with the cleanup. They placed a fire extinguisher without the pin in a box with my personal belongings and it exploded all over everything. They never cleaned up the resulting dust. In fact, I did a good chunk of the cleaning after the renovation even though they billed my insurance company a lot of money for this service. In short, VIP restoration does not live up to its name. If you hire them to do a job, do NOT pay them in advance - pay them in installments after tasks are completed; this way, when there is an issue, you can withhold payment until the issue is addressed.

Julian and team were very on the ball. Wonderful company and very professional services which I will recommand them to anybody if there is a problem in your house.

Staff was extremely helpful and Iam very pleased with the work that was done. Thank you