Vanguard Van Lines

Karen was great setting things up. Whoever loaded the truck damaged a lot.

Had to hire them two days before the move after the company I did hire called and cancelled the pickup.

They have breached contract and are holding our items ransom for additional delivery fees. They refuse to tell us where our belongings are and had decided to try to deliver 2 weeks prior to our agreed upon storage time because they had a truck ready and it would be too much for them to deliver at the later date . We are now seeking legal remedy as well as filing complaints with BBB, state attorney general, consumer protection agency etc. their customer service reps have lied in emails, they won t return calls and are generally unresponsive .

You pay peanuts you get monkeys. The actual movers were very good, but the management of this company is a lying incompetent bunch. On a move from CA to AZ, they were a day and a half late. Apparently they had to offload the truck and reload it on to another truck, without telling us. They finished the pick up at 3:00 on Wednesday, they were to arrive in AZ on Thursday afternoon. Then the dispatcher said it would be first thing Friday morning at 8. Buy 10 AM on Friday, they had no idea where the truck was. I didn't know if it was lost, stolen, or in an accident. They finally reached the driver about 1:00, and he called shortly thereafter, and said he would be there about 2:30. Since another crew reloaded the truck, many of the boxes were severely damaged, the wardrobe boxes were crushed, and one box had been opened and repacked. Luckily, I took time packing and only 3 incidental glass pieces were destroyed. I would not recommend them to my worst enemy. If they come up on a HomeAdvisor recomendation, do not even call them, they were $500 cheaper than the others, and the stress of being a day and a half late on an 8 hour drive, and then being continually lied to about what was really going on with the truck was not worth it. This company simply does not deserve your business.

My mom needed to move her sister, my aunt from Illinois to California, LA, and we spent quiet sometime searching for a qualified and reliable movers that'd help us before finding these guys. What stood out to us first were the reasonable prices, compare to other companies they were affordable. We got to book them few weeks in advance, and few days before they called us to double check and remind us, of course, everything was still happening. As the moving day came, they arrived on time, and were very friendly and professional. My auntie had some furniture and mostly boxes with books, glassware, china, and her weird porcelain collection, which she was most concerned about because of its fragility and a long road ahead but everything came in pieces! We were very happy with the services and id give these guys five stars for outstanding job! Thank you!

Their salesman and moving teams did a fantastic job for me. They showed up on time. They were very professional, and worked diligently to get my move done quickly. When moving in the future, I will continue to use Vanguard van lines. Having bad experiences with movers in the past, I was doubtful about all of the high ratings, but they are well deserved.

DO NOT USE THIS COMPANY!!!! THEY ARE IN THE BUSINESS OF TAKING YOUR MONEY!!!! Total expense ended up being 3x THREE TIMES the original estimate. When I called to get an estimate, I listed every single large item I owned. In addition to that, I told the representative that my items (couch, coffee table, etc, were larger than normal, but they still SIGNIFICANTLY underestimated cubic feet.) On my part. I was unsure of the total number of boxes as I had not yet packed. I estimated 50 boxes - and ended up with closer to 100 boxes. If Adrian is your mover WATCH OUT! He asks you to sign and pay half of your original ESTIMATE without warning you that your move will be 3x what was estimated. Read all the reviews first. I am not the only one with the AWFUL experience. In addition, It was like pulling teeth to get anyone in customer service to call me back. Every time someone told me oh they are not in, but we will have someone call you back and I did not receive a call back until I called and left an additional 2-3 messages.

We had a move scheduled for a specific time window due to our travels. 8-10 am which we confirmed 3 times. Somehow, the movers showed up at 6:45 pm without any remorse or explanation. Our stuff (furniture, sofa, etc) showed up approximately 1 week later but 1 day AFTER they confirmed the delivery date (supposed to show up Sunday but showed up Monday). And wait, there's more! They somehow lost our mattress! Losing a box, ok... Losing a mattress? I bet they had taken it, and took it to someone elses home. There is still no resolution. SHADY company. Avoid like the plague.

Fast and efficient movers are obviously the key feature of this company as I have never experienced such a smooth move before. Although I have moved quite a lot in the past years. There were around 25 boxes to be delivered not too many though, however enough to talk about the movers efficiency and the totally respectful way of treating clients and their belongings, and they were moved to my new location at Santa Ana super fast and with no issues at all, I mean not even a single trouble was faced on that day and I think I simply could not be more pleased with moving service. Great job!

When it comes to moving I decide who to use by how convenient the company is. Do they offer packing help? Is there pricing weird? Meaning do they try and scam you with extra charges? Do they offer insurance? These were my biggest concerns with my last move. This long distance moving company did a good job helping me pack. The pricing was fair and they didn't add any extra charges. There are options with insurance as well. Pretty much covered everything that I needed to be done and everyone was upbeat and positive throughout the whole move. Good stuff!

Was recommended by a friend to the company so I went ahead and gave them a call myself. They had good prices that were affordable and their availability fit my schedule. I have never hired a moving company before, but with all the furniture my family had we needed help. The crew arrived on time and were on top of it all. Took some of the stress off from those heavier belongings to focus on all the other smaller things. Everything was handled gently while being wrapped so nothing was damaged. Always asked questions in case we needed anything handled more carefully which was convenient. No extra charge or hidden fees either. Overall good company to hire for an easy move.

A week ago I helped my parents to relocate from Phoenix, AZ to Encino, CA. We hired Vanguard Van Lines long distance moving company and we were glad we did not hire another moving company! The customer service is outstanding as well as the prices which are charge free. Very positive experience, I advise their crews to everybody!

Vanguard did a fantastic job moving me across the states. From the beginning, they were meticulous about how they packed my belongings. Their experience and care were on full display as they wrapped and protected every piece. Communication was flawless and responsive to my every question in preparations for the move and in transit they updated where they were and delivery time. Uploaded was efficient as the brought plenty of help. They listened closely to where items were to go. The items up and ensured everything was set before they left. I could not think of anything they could have done better and I highly recommend using them for any moving you need.

I had a very bad experience 5 years ago so was super nervous paranoid. Seriously these guys are awesome - I had not heard of them before but as soon as the sales guy called me I could tell they were a professional outfit. The price was by no means cheap - I had several cheaper quotes but went with my gut instinct, very pleased with the move. When the movers arrived on time, they were super professional, polite and worked really hard - they wrapped, prepared all my furniture at no extra cost. At delivery, they unwrapped everything and got me all set-up in my new place. Super happy and really wanted to give them a shout on here to help other people make a good decision on a moving company.

I just moved from Seattle to LA - A really good experience with manager Roberta and foreman Andres and his team of Vanguard Van Lines long distance movers. They were extremely careful while still being efficient, they were very courteous, arrived on time and billed only for the time they were working. There were no unpleasant surprises and like other reviewers I was impressed with their communication and organization. I would happily recommend them for a trouble-free move. Based on all my moving experiences moving across the country over 5 times, Vanguard was far better than any moving company we have ever used.

Just stop looking for movers, because you won't find a better company! This was my first long distance move, so I was understandably nervous during my search. I feel so lucky to have come across Vanguard Van Lines Long Distance and could not be happier with my experience. Everyone I worked with from start to finish was incredibly professional and helpful. They scheduled my move with only a week's notice, gave me a very clear quote, and were extremely communicative as everything progressed. The movers were speedy and ensured everything was packed up properly and inventoried. Finally, a very special thanks to Roberta, who went out of her way to adjust my delivery date when I encountered some unexpected business travel. Vanguard team - thank you for making my move so much less stressful!

Vanguard van lines long distance moving company was extremely helpful and affordable when it came to my cross country move from Portland, OR to Los Angeles, CA. Ronald prepared my estimate over the phone and continued to work with me after I sent in my inventory list. Throughout the whole process, he was so responsive when I needed to add items to my inventory list or provide the certificate of insurance to my building, etc. The moving crews in both Portland and LA were extremely professional and efficient. All of my items were accounted for and made it safely. The customer service from Ronald, moving crews, and other personnel was truly exceptional and far exceeded my expectations. I will definitely use Vanguard Van Lines again for any future moves and would highly recommend this company to anyone in the market looking to move!

Vanguard staff are real professionals. It took us some weeks until we finally found the company that we felt comfortable hiring, there were many concerns we had about the guys who we would choose and Vanguard Van Lines long distance satisfied all of them. The cost of the move, amount of trucks they would be able to provide, all the things of this nature were prerequisites to our decision of who we would hire and fortunately the representative we spoke to was able to nail all of these questions in the very order we asked them. If we had to do this entire thing all over again we would without a doubt hire these movers again they really know what they are doing. Give them a call you will definitely not be disappointed. I will recommend them to all!

Do not hire this company. I should have read reviews before hiring them. The positive reviews on Yelp and Google are fake. I have email proof that Olga and others with reviews actually work there. Their quote for a move from California to Kansas bubbled to the top of our list because we were enticed by the promise of two free months of storage. Other quotes did not include this. However, I would've gladly paid more for better service considering the absolutely horrible service from this company. Just like many of the other reviews here, most of our items arrived crushed and damaged. An entire bed frame set is damaged and beyond any hope of use. Another bed frame was damaged so badly that we are considering selling it. Also like other reviewers, the first delivery was missing chairs, bikes and a large patio table as well as other boxes of belongings. They said, "it wouldn't fit". Fully 6 weeks after the first delivery a truck arrives with 2 chairs (1 with the wood scraped so deep it is beyond repair) and 1 bike. The bike is broken and unusable. Missing still is 1 brand new bike and the patio table and at least 5 boxes. When the first delivery arrived they hired local movers. I don't have a problem with that part. In fact, the local movers were great. They noticed how poorly the truck was packed and how things were crushed and broken. Every time the local movers noticed something was broken they brought my attention to it in the truck before they even moved it. There were so many boxes crushed and damaged it was obvious that this company does not care about belongings at all. At every point in this process, I had to call them constantly and email constantly to beg information out of them. At no point was this company proactive about communication to us at any step. Do not hire this company. If you must, pay more elsewhere for a more reputable company. You'll be happier in the end. I have LOTS of pictures...

Foreman was very polite and professional and courteous. Work was done quickly and safely. Ivan, Edwardo, Andres and Edgar best crew. Friendly kind and so helpful.

This seems to be a company full of promises, but its all a smoke screen. First, they do an estimate, which is just a game to low ball the figure until they get the job. Then the reality sets in once they pick up your stuff, including upcharging for the true size of your shipment, which they had estimated 50% below what it really was. They then inflate the bill based on their rate. Unless your willing to tell them to drop the shipment completely, your stuck. We paid them for packing, which would have been money completely lost. Your stuck. Essentially the promises are designed simply to get you in the door. Then they have a different tune once they have your household items on their truck. They told me they would accept my American Express card as payment. But that was a misrepresentation. Then they act as if I am a dead beat while I am traveling cross country. I get a wire transfer sent to them. Once they got the money, they did not know me again. When I called them to deliver the household to specific address, they spent two weeks doing essentially nothing. They were not willing to confirm anything via email, which made me continually follow up because I did not believe them. At that point, I was given a verbal confirmed delivery date, but that was a lie. I sent a confirming email to them memorializing the phone call. Two days prior to the delivery date, I received an email that said they would not make the delivery date. When I called them to find out what was happening, I was told that there was a miscommunication between them and the driver. They told me that the household had already been loaded and was on its way, but that the delivery day was delayed by 3 days. I told them I had arranged for various people to provide services based on that date. They told me that they would consider some sort of compensation for that, if I supplied paperwork. It turns out that the household was still sitting in their warehouse In California and had not been loaded. They had not yet even hired a driver yet. In fact, the household was not loaded onto the truck until at least one or two days after that. I received a phone call from the driver several days later, who was having problems with some other customers of theirs. He was saying that it would take at least 2 more days after the delayed date because of these other customers. I then got beat on regarding payment again, now they knew me because they wanted my money. Now, they dont take any credit card, company check, nor cashier's check. Instead, its either cash or Postal Money Order. When the household arrives, it turns out that about half the household inventory was not even done by them. They made it impossible to check any inventory or determine whether everything was present. Even the driver was concerned because he was worried about being held liable by them. During the unpacking, we found a destroyed book case, looks like it was hit by a forkli

While the prices may seem reasonable, be prepared for an insane experience. After agreeing to the services, the "sales consultant" disappeared and not respond to any calls, emails, voicemails, etc. My movers showed up at 11 PM (if you can imagine) to complete a whole house move. They then 1) insisted that I pay CASH and 2) the tried to increase the agreed upon price during the pick-up. Eventually (2+ weeks later) only a portion of my things arrived. The delivery crew refused to unload my belongings until CASH was paid immediately. Most items were heavily damaged and significant items were missing (i.e. my dining room table, art, etc.). Eventually (after posting reviews) the company did compensate for the missing items. Also, the company charged me twice on my credit for the move...another issue which needed to be addressed. Take caution.

This company "lost" one TV, delivered one damaged, has given me the run around for a month on my claim and now want me to speak with another "claim company". Roberta blew off my calls using caller idea and only responded when I threatened to use this and a lawyer. We are still missing boxes of items from this move. My husband has a box of shoes and tennis shoes missing you know someone is wearing them. When I noticed on drop off day my TV was missing and boxes as well the driver said i didn't have another TV so I showed him on the packing slip. Then we both went on the truck and I found 4 boxes that were mine still on there. I know this company has our items and can careless. Do not use this company. We did a move from LA to GA and I noticed the drivers were from NY. My husband and I both work in the federal realm so we are not scammers we just want our stuff. Stay away from this company. The Sells team is great but it stops there!

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Everything was good and I'm glad I used them!