VesCo Residential Cleaning, LLC

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92% Recommended

13 Years In Business

Company Details

Hours

  • Mon: 8:00 AM - 5:00 PM
  • Tue: 8:00 AM - 5:00 PM
  • Wed: 8:00 AM - 5:00 PM
  • Thu: 8:00 AM - 5:00 PM
  • Fri: 8:00 AM - 5:00 PM
  • Sat: Closed
  • Sun: Closed
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Achievements

Service Details

    Areas of Expertise

    • House Cleaning
    • Maid Service
    • One time cleaning
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    Deals

    Cost Information

    • Free Estimates
    • Credit Cards Accepted
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    Ratings

    4.4
    36 Verified Reviews
    • 5
      25
    • 4
      7
    • 3
      1
    • 2
      1
    • 1
      2

    Highly rated for

    • Customer Service
    Showing 1-10 of 36 reviews Showing 0 reviews
    1.0 Sarah H. Cincinnati, OH
    1/19/2019

    I hired Vesco for a two story, 4 bedroom 1.5 bath house clean. The house was dirty but empty. I was quoted four hours. I received a call 4 hours later telling me they had only finished the upstairs (the cleanest part of the house that had all new carpet.) There was still dust and grime everywhere. We were told by the owner the upstairs would be cleaned by a new team & free of charge and that team would complete the downstairs for a flat rate. I agreed. I am then charged $433 for the bad job upstairs and told that I will ALSO be charged the flat fee on top of that. When I argue I am told by the owner, "You are in the medical field, right? So when you charge $700 for a half an hour of your time you don't let people argue with you!" I guess when the owner had called me he heard my title "Doctor" on my voicemail. What he DIDN'T know if that I am a psychologist who works with the disabled, in jails, and non-profit. I'm also a busy mom of 3. The owner assumed I was wealthy and trying to get things for free. Not only was it bad business, he insults character. And this from a "Christian" company?

    Response from Company:

    Hello Customer, You hired us to clean a foreclosed home that has set vacant for quite some time. Although the upstairs may have been the cleanest, the house in general was a disgusting mess. This is not ment to be an insult but rather a factual description of the home. Prior to any work being done we disclosed our pricing, terms and conditions verbally and in writing. Our first crew of 2 spent 4.5 hours cleaning the home. After that first clean we had an additional 3 hours left to complete the clean. The next day you called to complain about how long it took our crew to get their work done and you called to complain about the price. You admitted that you didnt inspect the job personally and were going off of a couple of pictures sent to you by your contractor. So the very next day I sent a new team of 3, consisting of 2 managers and 1 technician. They were able to verify that some things in the home mentioned in your complaint was just so far gone they were not salvageable by cleaning. My new crew of 3 spent an additional 5 hours cleaning that home and you were charged zero dollars. We used 5 people for a total of 9.5 hours and you were only charged for 4.5 hours. At this point we are confident that we provided you with a level of service and accomodation that went far above and beyond the standard, superceding what this scenario actually deserved. It is unfortunate that you feel the way you do but you are entitled to your opinion. We have no hard feelings and we wish you well. Jeremy Vesper

    4.5 Yolandis R. Maineville, OH
    12/13/2018

    This maid service was phenomenal in cleaning my home to prepare it for sale. The job was so thorough, I could eat off the floors. My kitchen, my hardwood floors, etc all shined like never before. It’s too bad, that I moved away or I would use this service regularly.

    1.5 Tim W. Cincinnati, OH
    9/4/2018

    It was not a quality job and it could have been done better.

    Response from Company:

    This particular customer signed our customer satisfaction form and graded us all A's on our grade sheet so I am not sure where we went wrong or why he didn't contact our office about his concerns. We are a family owned business focused on customer service and we go the extra mile for our customers everyday. If a customer has an issue please bring it to our attention and we will take care of it right away at no cost to the customer and with happy hearts and good attitudes. It really is that easy! Jeremy Vesper (Owner)

    8/23/2018

    Very professional and did a good job although I had to point out a few things that needed a re-do.

    5.0 Bethany W. Cleves, OH
    5/1/2018

    Everyone I've met from Vesco is so pleasant and professional. They've cleaned my house four times now and each time I've come home to a spotless, fresh-smelling house. They're pricier than the cleaning service I had used previously, but their attention to detail and professionalism is worth it.

    4.0 Steve B. West Chester, OH
    3/27/2018

    This is the first time I have used a cleaning service and they did a good job. I asked them to touch up one item before they left and they did without any hesitation. I am happy with their service.

    5.0 Marilyn Q. Dayton, OH
    2/9/2018

    This professional group has made cleaning an art! Every detail was cleaned and polished! Couldn't have asked for a more comprehensive package, from service to feedback. Second time to my condo, and they wil remain on my speed dial!

    Showing 1-10 of 36 results Showing 0 of 0 results
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    Photos

    VesCo Residential Cleaning, LLC
    4
    Construction Clean
    3
    Deep Cleaning
    13
    Apt Move Out Clean
    Floor Scrubbing

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