Veterans Restoration

Chad, Joe, and Kevin were outstanding techs! They were as professional as it gets and did an amazing job. I highly recommend them and this company to anyone!

Arrived on Monday morning to do demolition and cleaning of a 30X70 crawl space because of mold infestation. On Thursday was informed that insulation was out cleaning was done and insulation was to be installed and Drylok put on walls and job completed on Friday. Received call Friday morning from crew leader informing me that insulation would not be done because of a credit card issue resulting in not being able to purchase insulation and that they would return the following week. Subsequently my sister who had done mold remediation work inspected the work over the weekend and found that mold was still present areas had no Drylok and insulation remnants remained. I called first thing Monday made their office aware and they sent another more experienced technician to check it out. He agreed with her assessment and he and a trainee spent three days correcting the work. No one worked on Thursday they came back on Friday did the insulation work after we agreed the cleaning had been done and mold removed, had to remind technicians again that Drylok application was still insufficient again technicians agreed that job was not complete and they had ran out of insulation and are scheduled to return on Monday and apply more Drylok and finish installing insulation. In the meantime have received an invoice which is payable upon receipt on Friday and another email today Labor Day reminding me that it has not been paid in spite of the fact that the job at best won?t be completed until the Tuesday after Labor Day. Not Happy. It appears that this job will be completed this week but it has been a struggle. All crew members had been very pleasant to work with and have did their best to get the work done to our satisfaction. This could have went much smoother and without the credit card delay the first week resolution of installed insulation into a still mold infested crawl space would not have been good.

For over 20 years, I have had various interactions with many businesses as a homeowner. Some were great, and some not so great, and I never commented on any of the services, but due to the fantastic service I had received from veteran restoration, I wanted to take a few minutes to share my experience. Management must have been spending time hiring the right people and training them thoroughly, as these traits have been reflected across the board. I had water damage, and the team cleaned up the damage quickly and completed the restoration project thoroughly. It is not only the detailed work they did that amazes me but their customer service. They are courteous, transparent, and communicate thoroughly. They are a great company that I recommend to any homeowner, and I will hire them in a heartbeat for any of my future home improvement projects. They are such a pleasure and pleasant to work with.

Hardworking people, easy to get a hold of, great service.