Vi-A Cleaning

Terrible, do not hire.

Work was scheduled for 7/10/26. The deposit for initial work was not supposed to be charged until the day BEFORE work. It was charged immediately and was NOT what I was told would be charged! The lady misrepresented the billing. Work has not been done at all! I called and texted Vi-A Cleaning within 6 hours of agreement and cancelled doing business with them. Now they have tried twice to charge me $1063 to my card to cancel. They have already put a charge for $309 thru to my card! This is horrible business practice and do not trust them to come in my home!

Terrible. Just don?t even try this company. Showed up over hour late for first cleaning, an over priced deep clean, which I was told 2-3 people would arrive for and take 2-3 hours. One person arrived late after 3:00, didn?t introduce herself and spent over two hours just on small kitchen and no it was not dirty. I had to ask her to leave at 5:30 otherwise she would have been there til 8:00 at night. No thank you. They wanted to send someone another day to finish the job. That?s not how it should work and it was not a good first impression. They make you sign to agree to three months service which I had to pay with tax when I cancelled. Why would I want to continue using this company. Why? Yes they add gratuity to it when I signed up for the first deep clean. Why would you charge tip for a service that has not been completed yet and turned out to not even deserve a tip on an already overpriced service. I?m warning you, do not use this company, they hire whoever and are a SCAM!

Very professional with a walk through afterwards, they were accommodating on time. They missed the first scheduled time by half a day but wasn't that big of a deal. There were a little bit of dirty spots noticeable by a highly critical eye, like my landlord. I was happy with the service, the owner (I think) was very fast in setting up the appointment. Reasonably priced for the whole house clean and shampooing of carpets.

They did a great job on the first clean.

Deep cleaning went well. Contessa was awesome

The cleaning went really well. We’re proud to be one of their clients

Fantastic experience with this company. Our family is moving out of our home into a bigger home. So we hired them for a move out cleaning + move in and recurring at the new home. Staffs are exceptional. Super kind & great a detailing. I’m glad that I choose this company.

We have been with this company for over 4 months now. Not to mentioned our deep clean, the team worked quick and very detailed in their work. So we were more than happy to commit to bi weekly cleaning. Hand downs for Anna & Rebecca! They were so kind and professional.

Thank you Team 17 - Brittany and Tonya make such an effective team and really showed expertise with a multiple pet household, working into the traffic patterns and surface areas with attention to detail and great consistency with quality over multiple cleans. We are happy to have them and so grateful for their service.

We?re seniors so can?t clean anymore. The price was reasonable & the cleaning went well.

We did a deep cleaning for our home yesterday. The team did a spectacular job.

We did the combo of deep cleaning then recurring. Management is professional? services are spectacular

Paid $409 for a ?move out intense deep clean? on an empty 1,400 square foot house and the results were sloppy. Reached out to the company the very next day to talk about the disappointment and what could be done. After 11 days of MULTIPLE calls, voicemails, text message, inquiries on the website, emails (which they gave me wrong email address) I finally heard back from management and they said they would give me 45% off my next cleaning. I wouldn?t give another cent to this company. They automatically charge you a 15% gratuity, and after they leave they will send you a text asking for another tip. Bad service Bad management Bad communication Do yourself a favor and go with a different company. I took lots of videos and only one photo and angi?s list will only let me upload pictures. And I have ran out of characters so I can?t list all of the examples of the bad cleaning services.

We hired Vi-A Cleaning through Angi for a full move-in cleaning of a vacant home. Before the service, the company performed an in-person consultation the day before on the 3rd, and advised that a home of this size would require at least three cleaners. We agreed to the quoted price based on that representation and the quality of work they said they would provide. However, on the day of service, only two cleaners arrived, and they worked from the morning until late evening. They appeared overwhelmed, overworked and rushed throughout the whole job. At approximately 8:38 PM, we were told the cleaners were ready for a final walkthrough. When Lana (my wife) arrived at the property, the cleaners were still finishing and rushing to leave. No actual room-by-room walkthrough was conducted, no completed inspection occurred, and no acceptance of the work was given. They were waiting by the door and rushed to leave right when she arrived since they were exhausted and it was very late. The home was also not properly cleaned. Floors, windows, window sills, and multiple areas were still visibly dirty, with streaks, water marks, and even dirt left behind. The following early morning, when we returned to the vacant property to inspect it in daylight, we discovered serious damage. The home s alarms were going off, and we found that a second-floor toilet tank was cracked from impact that was done to it and the bathroom had flooded. Water had migrated through the upstairs floor into the first-floor ceiling and walls below. There were water-filled ceiling bubbles, moisture damage, wet materials, and visible damage affecting both floors. We also found multiple window screens bent or improperly reinstalled. In the daylight, we could also properly see that the floors were still extremely dirty and other parts of the house were not properly cleaned. We immediately contacted professionals for emergency water mitigation to prevent further damage, mold, and deterioration of the home. This was especially urgent because we are scheduled to move into this property on this Friday due to our lease ending soon at our current home. Since the damage was discovered, dehumidifiers and drying equipment have been running inside the property as part of the mitigation process 24/7. The water mitigation team conducted an official inspection using professional equipment and provided a written report documenting the damage. We were also verbally advised that the total mitigation and repair costs may exceed $20,000 based on the extent of the water intrusion. After we reported the issues, Vi-A Cleaning stated that no refund or re-cleaning would be provided because they claimed a final walkthrough had been completed and no issues were raised at that time. However, that is not accurate. No actual final walkthrough occurred. When Lana arrived around 8:38 PM, the cleaners were still finishing, exhausted, and rushing to leave. No one walked through the home room-by-room, no completed inspection took place, and no acceptance of the work was given. We also do not see anything in the signed agreement stating that an alleged walkthrough waives claims for incomplete work, re-cleaning, refunds, or property damage. We contacted Vi-A Cleaning multiple times and provided the mitigation report, but they have not provided their insurance information or claim details and have not responded since June 8.

Tiffany did an amazing job! Doing weekly.

First clean went great. Their staff was friendly, respectful, and did a great job. Hope this is just the start to a long beneficial relationship for us both!

They did an excellent job. In fact, I subscribed to a monthly cleaning service.

Doing a weekly. First time was exceeding expectations. Very professional

Great job, very professional and an eye for details.

I needed a last minute cleaning for a 7 bed, 6 bath home before a tour, and I honestly didn?t think it was possible to get it done in time. She showed up ready, got straight to work, and somehow had everything looking clean, fresh, and presentable in about 30 minutes. Super efficient, professional, and knew exactly what to focus on under pressure. The house looked great for the showing, and I couldn?t have asked for better help on such short notice. Highly recommended!