Victors Home Solutions - Cleveland

Man, these guys were exactly what I needed. I had Brian out to my house and did the most thorough inspection and found issues that I had no clue were going on. He was very knowledgeable and treated me and my home withe respect you would hope to expect. He went through and showed me all the materials and walked me through the entire experience. He was up front and honest about what my project would cost with everything included in the price. It was also pretty affordable and had great finance options. I highly recommend if you?ve had any past problems with contractors or have a tricky roof! 100 out of 10 recommend!

We requested an estimate for a roof replacement and had the pleasure of meeting Kory Spadaro. He was the most professional, knowledgeable and pleasant representative. He went through our house and detailed everything that was needed. He made sure that we understood everything that he told us and made sure that all our questions were answered. We planned on getting three estimates before making a decision but felt so comfortable with his suggestions that we went forward and signed a contract on the spot. Victor’s has an excellent reputation and I would say that much of that is based on employees like Kory.

I've been very frustrated with a recent roof replacement. Brian came today, inspected the attic and the roof. He then explained what he found and offered some solutions. He was very patient and took the time to explain the issues to me. I highly recommend him.

I had several companies come out and although I had cheaper quotes, Victor's came out and did an absolutely amazing job! They definitely live up to the quality that they promise. They went above and beyond and I couldn't imagine using another roofer.

Great company gave a very fair price

Great company to work with! Chris, Sara and Gerardo were very helpful and answered all my questions. Gerardo kept me informed and the work and cleanup was amazing! I couldn’t be happier with the overall experience!!

They made such a daunting task seem so simple. Thomas was thorough and explained the materials and process. Gerardo and Don kept me informed during the process and clean up was excellent!

GREAT experience! From the initial roof inspection with Jim to the customer support from the scheduling team all the way through the installation process. Victor's has an installation manager (Don) and a project manager(Gerardo) on site throughout the entire project. I was kept up to date with photos and videos of the entire installation process. Prices are high, but the quality and trust are worth it!!

We had to replace our roof and skylights. Our salesman Brian was very informative and helpful.. Don and his amazing crew really impressed us. Don kept me in the loop throughout the day, They were able to not only remove and replace our roof in one day.. they thoroughly cleaned up everything before leaving at sundown! I would absolutely recommend Victor?s Home Solution!!!

Offered rapid response with a quick turnaround time. Chris P. was very professional and provided outstanding support. We highly recommend VHS Cleveland.

This is copy of a letter I sent to Victors on September 22, 2025. This pretty much sums up my experience.

The home inspectors, Michael and Roberto were professional, knowledgeable and thorough. They spent a lot of time with us answering our questions and concerns. Very personable gentlemen. I recommend them highly!

I had just closed on my house and the HOI agency said I needed a roof replacement within 30 days or I would lose my HOI. Several roofing companies wanted to wait until Spring but I could not . I contacted Victors Home Solutions and they said they could get the roof finished before my deadline. I was thrilled! They done a wonderful job! They came to my home and explained everything in detail. They showed up when they said they would and put on a beautiful roof! They returned the following week and installed the gutters. They cleaned up my yard and were very professional during the entire job. Thank you Victors Home Solution for helping me 1) Have a beautiful roof and 2) Keep my HOI!

All very good

Professional, prompt and a lot of integrity

I have called and soken on site to employess of Victors and a, getting nowhere, Promises are not kept. the job is not finished. They or you put a roof on or over bad boards. Part of the reslt has caused me additional expense and the loss of a beloved dog, Chino. He got so stressed out he had seizures on a regular basis and had to be put down because of the pain and stress. the jpb is still not complete and I will not signoff on it therefore the finance company will not be paid.

Do not even hire this company, they have no quality in there work,over priced and no respect for your property, can not speak any english.they use your electric for there work, left over trash and staples and nails. They pass the buck and give you the run around when you need something fixed that they screwed up. Had a half of a new roof put on,4 months later it is leaking in the house in various places not happy with this company at all.

Everyone was professional and worked efficiently. I was very happy with the team that was sent to complete the roofing and attic insulation. I highly recommend this company for roofing repair and replacement.

the pro did a god job.

Hired Victor's Home Solutions to tear off old roof - two layers of old shingles - and install new roof. House is a ranch style duplex, two full three bedroom houses under one very large roof. Victor's uses only employees, no sub contractors. Crew showed up and started working at 6:00 am on the scheduled day, worked until almost 9:00 pm. Large crew of workers. At the end of the day the roof was done except for installing flashing around the chimney and reinstalling my satellite TV dish. They came back another day and completed that, and made sure all the gutters and downspouts were clear of any debris that might clog them. They did an excellent job of cleaning up when the job was done.

Briefly, I am very disappointed by the work quality, the customer service as well as by the price of the project. Work quality: the foreman informed me after the fact that all plywoods on the flat roof are replaced. No pictures documenting the need for replacement were shown to me. I took a look at the ripped off woods, they looked fine to me. Moreover, the workers damaged the ceiling of the sun room with multiple strings of protruding staples. Value for money: the project was way overpriced. We paid more than $15/square foot. According to Angi's calculator the price range for our area in 2023 is between $4.5 and 11/square foot. The customer service was solely profit-oriented not customer-friendly. The crew did not come at the scheduled time window but nobody informed us. When we called, we were told that somehow our project "fall through the cracks". Then they came earlier than the rescheduled time, just total chaos with their communications. When mentioning their very high price as one of the reasons to wave the extra payment for the several plywood boards installment, a superior at the company told us:"Yes, we are expensive. You should not have signed a contract with Victor&. This certainly is is an important statement for homeowners on a budget. Based on my negative experience I would suggest extreme caution to anyone considering to hire Victors home solutions.

Very professional. They were on time, completed the work as promised, cleaned up everything, and everyone is so nice. You always talk to a person on the phone. I highly recommend them. My new roof looks beautiful.

sales practices are deceptive. My sales rep came to the house and evaluated my roof. I had no illusions that my roof was in good shape. It needed to be replaced. Victors touts themselves as roof specialists and will give an “honest” evaluation of your roof. I am sure you have seen the commercials. My rep went into the crawl space, on the roof, and presented photos of the roof. The cost was high, and my wife and I said no to the original offer but when they came down in price by $6,000.00, we agreed to the contract. This is where they got us. The price included three sheets of wood but any wood on top of that would be $85.00 per sheet. I asked our rep if he thought all of the wood on our roof would need replacing, and he said no. He said one side of our roof needed replacing but the other side of the roof was good and did not need replacing. But I knew that they would have to replace the wood on part of my roof. I knew this because other companies told us the same thing. Fast forward to the installation. The foreman showed me one board to be replaced and said others would need replacing as well. I told him that I knew some boards would need replacing. When we got to the end of the installation, they informed me that they had replaced all of the wood. Seventy-Three sheets. I was never under the impression that all the wood would need to be replaced. I requested photographs of my roof to justify all of the wood being replaced. They sent photos and only one photo showed one piece of wood with mold. I informed them that I felt scammed. I was told they reviewed the photos and stood by their decision and apologized that the rep did not set the expectation. I brought to their attention that they evaluated that all of my wood needed replacing from photographs but their roof specialist who was in my crawl space, on top of my roof, and told me all the wood did not need replacing could not tell me that all the wood needed replacing. I am now responsible for you guessed it $6,000.00 in wood replacement. Convenient? Suspicious? Yeah. They are shady. I am sure it is also a pure coincidence that after I put down my deposit the balance is almost the exact amount we qualified for in financing plus $700.00. So, beware of Victors. Good product but you will pay for it, and they will deceive you out of every penny you qualify for.

Very friendly and efficient service. Job done quickly and well.

We had a good experience with Victor’s. Jose was a great salesman educating us and answering all of our questions. He also came back a second time with more samples after we changed our mind on the shingle color. He even took calls on his days off to update the contract. Great service! The day of the crew worked quickly and tried their best to keep the work clean. The caulking was especially precise! We found a few nails in our garage but knew to sweep before pulling ours cars in. Otherwise, the crew cleaned up well, and even blew off our deck to get all the little debris. We did discovered that a section of the attic was missing baffles a few weeks later but they came out super quick to get them in. Amanda and Dylan were especially helpful and pleasant to work with! They were solution oriented anytime we had questions or needed anything resolved. We recommend!