Vin-Tech Appliances

"We did tell you that we dont do whirlpool cabrio/and was verbally told when we reached customer. Our WEBSITE says the same. Also the water lines were already opened when we reached there.We were frank about this washer and told her the truth. Cleaned the water valve inlet screens and put it back. She in her own words said its working now.The washer was already opened up before we reached,we have no clue of the scratch on the glass. We charged you 79.00 for diagnostic and trip fees to south lyon.You admitted having not read our web site before calling us.We think you are getting upset for 79 dollars,which you gave us for trip charge/service call.Its not a free service."

"The problem was DW not cleaning overall, the DW WAS MECHANICALLY FINE. After checking the water level/wash motor and other plumbing/dispenser etc and showed him calcium and other mineral deposits on filter and got it vinegar washed and told him to watch next wash. Also, told him that cleaning depends on Hardness of Water/Soap/Temperature of water/and Proper loading of dishes. Sent him a video of whirlpool regarding this.When the mechanical operation of DW is good we can not control the parameters we have stated on top. Some time customer has to do his/her part .DW is doing its job. Yes we do charge for our visit when you call/that's our living, it is not a free service."

"Yes i am the same person as other reviewers describe.Let me refresh your memory,i didn't want to change the faulty part because if the front freezer door was not closing properly. Secondly it would have compounded the problem more than solving one.The hot air from the room leaks thru the openings of freezer door and creates frosting and icing in a freezer. .You said you will inquire from WP,whether this was covered under warranty from them.I have your email to this effect. I thawed your freezer with steam gun,because the freezer was not closing properly,and it was doing more harm to freezer floor and rail tracks of freezer.You lost confidence in me because i was vocal about the food you had stuffed in freezer like sardines,and broken one or two shelves and the freezer floor had one and a half inch thick ice which was not allowing the door to close properly thereby compounding the problem.The common sense is that if i had changed the part without fixing the freezer door i would have made more money,but i did not want to cheat and also because you wanted whirlpool to do under warranty.Next day in your email you admitted the WP will not repair the closure of front freezer door under warranty,and you also mentioned the part costs 94 dollars one side only.The root cause of the problem was defrost water not draining from freezer but the misalignment of the freezer door was the main issue which was compounding this problem.Until the first problem is solved there was no point doing the other.You wanted WP to do the door under warranty.I explained everything on paper in front of your wife,and to say i did not explain the problem is not right.You then gave me check/promising the outcome of your talks with whirlpool.You never gave us a chance to repair it fully.One does not carry a part in truck all times,and you knew i would come next day to replace as indicated by me.Never say sorry for being honest."

"THANKS!!!"