Viper Drain Cleaning

I got Chris's number from a friend. I was looking to find someone who could install a new main drain pipe. I was told that Chris cleans drains and could perhaps recommend someone who could install. When I got Chris on the phone, I explained the problem. I already had two companies out to clean and open the drain, but they both failed to do so. Well, Chris assured me that he could do it, when others could not, saying he was so good at what he did, that he would not fail. I called him out on his bragging, and asked him how much he would charge me if he were to come out but not be able to open the pipe. He said that wouldn't happen, so I asked him again and he said he'd charge me only for a minimum service call, 175.00. So, he told me that he could come out on the next day, a Thursday, but he had someone before me. So I waited all morning and then, texted him to see about his ETA, He said we might have to reschedule for tomorrow. So at 4:45 he texted me that he'd have to come the next day(Friday.) He said he'd be there by around noon. Noon came and I texted him to see where we were at, and he texted me back â I'm going to bring my jet trailer with me but Iâ m getting there just be patient with me bc I had something come up I have to take care of first but I will be there. He finally showed at around 3:00, and brought his snake in the basement where the cleanup is located. He cabled the pipe, got to the same spot that the last company got to, and said he couldn't go any further. Then he said he'd set up his â jet trailer. Well, after he got halfway setup, he realized that he couldn't use the trailer because the water in his tank was frozen. He said it would take about three hours to thaw, and he'd come back at 8:00. I paid him the 175.00 and he left. Well, I didn't hear from him at all after that, no show, no text, nothing. So I texted him on Saturday morning(with the snow falling) and asked him if he could come over on Monday and, jet my drain. About an hour later, he texted me â if you'd like me to come Monday Iâ m happy to do so. I have two jobs Monday morning already in Mass but they are in Lowell so not too far. We exchanged a few more texts and he again said he'd â put me in. That was the last thing I have heard from him. I texted him twice on Monday to find out if/when he was coming, but no answer.

called me to give me a time and was there when he said. Answered any questions or concerns that I had. Would recommend him highly.

Owner contacted me almost immediately after I posted my job. Very polite and professional personality. Came on Saturday for the job.

Chris came out when expected and helped me clear my problem.

Was very helpful...kind ...and explained everything he was doing and why ...was very knowledgeable....

Chris was great, came according to our scheduled appointment on time. Fast service, all in all very satisfactory service, solved my issue.

Chris nice person easy to work with

Very professional would hire again.

They were friendly and FAST SERVICE THE SAME DAY

Very good

Massively overcharged for the small job they did and did not even fix the issue. Then claimed I got a first time customer discount. Would not recommend.

He left my house a mess. Job not completed. And when I called he had forgot to book the rest of the job. He was going to do a camera Job/ did not need it my line was frozen> I call a Rotor man Peter he came to the house and had my line open in less than 1/2 hour.

Great service and very professional.

On time. Highly competent.Responsive.

Great service.

Very professional quality service and prompt also cleaned up and when done it was like they were never there also went above and beyond and installed a new shower head they noticed on the table I would recommend them 100%

Very quick!

Very efficient, skilled, and customer service friendly! I will hire Christopher again.

Chris was very responsive & professional . Was able to come out the next day & planned around my schedule.

Although Chris came out late on Veteran's Day which was great and was very friendly, he broke my bathroom pipe when he was putting it back together, so I couldn't even check to see if he had actually cleared the drain or not. He said that he was going to replace the pipe because he broke it and made plans to come back the following Wednesday. On Wednesday, he texted to say he was stuck at a job and couldn't make it. I asked him to reschedule and he agreed to that Friday. On Friday, I waited an hour, texted him, then emailed him. Finally I called and left a message. He never showed up and he never responded to me. I emailed him again before I was going to write this review to give him a another chance in case something had happened to prevent him from replying. He never responded. Because I couldn't use my bathroom sink the way he left it, I had to hire someone else to finish the job. Also, the trap was still pretty dirty. Needless to say, I am very disappointed.

Very positive experience. They showed up when they said they would and did the work they said they would do.

Got the job done.

Very friendly and courteous. We'll definitely call Chris again when I need more work done. Veteran own business.

Professional service from a professional man. He did his job in all detail and was lenient on the price for my mother-in-law. Great job!

They responded quickly and cleaned out both my water and sewer pipes. Chris listened to what I needed and accomplished it. He walked me through what he found afterwards so I was comfortable with what was done. I would call them again.