Virginia Electronics, Inc.

Had to order part I did not need. Returned part but would not reimburse for bad assessment of problem.

Fixed my dryer on a timely basis. Was friendly and professional.

No comment

The technitian was very nice and helpful, took his time to explain everything, was very knowledgable and gave good advice. But speaking to the billing person was very problematic. I was not told about the various fees that needed to be paid. If anyone wants to use this business, ask ahead of time how much it costs to have the tech come, and what else they will ask a fee for.

Sat

Repair too costly so declined fixing the issue.

Very professional.

Tech was on time, very knowable, very friendly, and completed the repair in about 10 minutes. He also followed up the next day to insure the icemaker was working properly.

When you call, they won't give you the run around.

Very friendly! Very knowledgeable.

Prompt service and was flexible with our schedule... Came later in the afternoon, early evening since we had food in our freezer so could get a quick resolution... Checked our freezer throughly... Determined it was a minor problem...

Tim came a fixed the problem and was very neat cleaned everything up before he left I would call him again if needed .Good co . Thank you for your help .

Prompt and on time. Courteous, helpful. Exceeded our expectations. Good job!

Tim was very professional and they were very prompt.

Tim was very professional and on time.

Great to deal with minus phone answering service

Very quick initial response, flexible timing, professional technician.

nothing

They were polite, professional and very quick

Once he made it to me he was awesome

My microwave needed a new door to make it work again and it was 2 month over the warranty. The technician advised me on how to contact Samsung and ask them to provide a replacement for free which they did. Very happy with Virginia electronics and Samsung

Bottomline Upfront: This is only my second review on homeadvisor.com. After reading similar experiences about VA Electronics, Inc., I felt compelled to finally write a review. Please research VA Electronics further on BBB, Google Reviews, Yelp, etc. If you ultimately decide to use VA Electronics, I highly encourage you to confirm with them their "flat labor and service call fee" mentioned below. At a minimum, you will spend $199 with this company. Details: Virginia (VA) Electronics does not accurately portray their fees. During initial contact, VA Electronics is upfront with "a $125 service fee that is rolled into the final price." The technician spent ~30 minutes at my house fixing the issue and I was charged $199 for labor. When I asked VA Electronics for an explanation, their dispatcher said, "you would be charged $199 even if the fix took the technician 5 minutes." Their owner, Tim Cundiff, later validated this comment. In Mr. Cundiff's words (in an email that I can provide other prospective customers), he said, "We charge $125 upfront to schedule an appointment. This is a diagnostic fee that is deducted from the total cost if repaired. The flat labor and service call to the home is $199." VA Electronics fix is simple: disclose upfront during initial contact that VA Electronics has a flat labor and service call fee of $199. This allows the prospective customer to decide if they are willing to pay at a minimum, $199 to have their issue fixed. Stop advertising a "$125 service fee." Other repair services in the area charge more reasonable diagnostics fees. Also, as a warning, VA Electronics is currently Samsung's only authorized warranty-repair service in the Hampton Roads / Williamsburg / Richmond, VA area. If your product's warranty has expired, you do not have to choose VA Electronics despite Samsung referring you to their company. I highly encourage you to research other repair services before choosing VA Electronics’ shady business practices. Lastly, I asked Mr. Cundiff for an explanation of the $144.54 that I was charged for a part. Samsung verified the part cost $70.11. Mr. Cundiff's response: "The cost of the heater is marked up which includes shipping. I set prices based on our cost to run our operation." When I challenged Mr. Cundiff with the issues listed above, he offered me a "$50 discount" off the next time I repair something with VA Electronics - I found this offer comical and cannot recommend VA Electronics at this time based on their lack of integrity. I rated their work quality of 4.0 based on the fact the dryer works again - I'm hopeful this company is at least competent in their work.

DO NOT USE THIS COMPANY! The service technician was very friendly. That's the only good thing I can say. After attempting to repair my 10 month old Samsung dishwasher 3 times and the technician telling me theres nothing more they can do to fix it, they offered to buy my dishwasher for $630 and told me they would take it to their shop to use it for training. I did not find this offer acceptable because between the dishwasher and the extended warranty I had just purchased 10 months prior, I had about $875 tied up in the dishwasher. Why should I have to take a loss on a dishwasher that after 10 months stopped working?! Their answer, well, you've almost had it a year...What?! So I should take a loss? I explained to the technician how much money we had tied up in the dishwasher. He said the company would work with me. I called the company to get a better idea of the next steps proceeding forward and explain to them my dissatisfaction with having to take a loss. Within roughly a 10 minute phone call I was put on hold numerous times and each time they returned to the line I was told different outcomes. First, go buy a new one and they would reimburse me for the dishwasher and the warranty, then that they would not reimburse me for the warranty and then they wanted to remove the dishwasher from my home and take it to the shop to fix the dishwasher, the same dishwasher they haven't been able to repair the first 3 times they tried. At this point, I decided to call Samsung directly. Samsung called Virginia Electronics and Virginia Electronics told them they would try to fix it again! At this point it's already been a month. Not to mention the technician already deemed it unrepairable. So I called Virginia Electronics and spoke to the owner myself. He was EXTREMELY RUDE!! He said you can take the $630 offer or we can remove it from your home to repair it. Pick one or I'm done with you and he hung up on me! I was beside myself! I could not believe the level of disrespect and poor customer service!

I thought the technician was professional