Virginia Home Renovations, LLC

After 30 years renovating homes for customers with out one complaint, eventually a troubled customer comes along. This customer refused to pay us 4,875 of changes she approved, with witnesses. We gave her a 3,800 estimate for changes to the third and final bathroom, which again she refused prior to starting the 3rd bathroom. We had an emergency flood at one of my renovations, which we had to fix. She was understanding at first, then became irate and cursed and yelled at us. Then the faucet and counter top, which she order to finish the first 2 bathrooms were back ordered and caused a time delay. When it came, the counter top was the wrong size and reordered for another delay finishing the first two bathrooms. Finally, I paid one of my employees to 100 % complete the first two bathroom, to perfection, even after she refused to pay us our balance of 5,000. Then I convinced one of my employees to go and finish the third bathroom separate of my company and for 6,000 less than the estimate and money owed to Virginia Home Renovations. This experience was very difficult, but I know I completed the job I was contracted to do, we lost thousands of dollars, all to preserve our impeccable reputation. This bad review is shocking to me while I went above and beyond for her, she still felt the need to attempt to destroy our reputation. I have always gone above and beyond for customers as I did for this customer, and this bad review is the thanks I get for finishing the job at a loss, and helping her get her final bathroom completed by my employee on his own, and again, 8,000$ less than written estimates. Proving to me, you can't please everyone, no matter how hard you try. I just don't like the blatant lies. We have provided Home Advisers all supporting paperwork and proof to disprove her claims, and we are awaiting a removal of Donna's false claims in her review.