Virginia Plumbing, Heating, and Air Conditioning, LP

I had to call them after they were an hour late to see if they were coming. He said it would be another two hours. They didn't come after two hours. I called. He said, let's make it tomorrow. They finally came at 5:00pm. All the unit needed was Freeon. He was here, 15min. and charged me for for TWO techs. , and then overcharged for the Freeon. I called him when I saw the itemized bill. He said he wasn't sure what he was getting into, so he sent TWO men. Finally he said he would credit us $20. On our next service call. He put too much Freeon in our unit and froze it up. He wouldn't call us back

The main issue I had was I was told over the phone that installation for a 30 gallon tank water heater would be around $625 and a 50-gallon would be around $685. However when they were finished installing the heater and I asked for the final price to write my check, he said he never a 50-gallon for less than $875. Unfortunately I did not have written documentation of the price he told me before and the heater was already installed. He also said he would take care of getting rid of the old water heater which apparently meant leaving it at my curb for me to pay to remove. Lastly, when I asked, he couldn't really give me an information on the new device, how to take care of it or check it. Mainly just wanted to install it (dropped it while carrying it in as well) and run. In the end, I learned a few lessons I suppose. Other than the above, the work was efficient, they were able to fit me in soon after I scheduled my install and were decent on the phone. I wouldn't go back for another install because of the issues I mentioned above.