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Learn about our screening process85% Recommended
6 Years In Business
Company Details
- Verified Licenses
Hours
- Mon: 8:00 AM - 4:00 PM
- Tue: 8:00 AM - 4:00 PM
- Wed: 8:00 AM - 4:00 PM
- Thu: 8:00 AM - 4:00 PM
- Fri: 8:00 AM - 4:00 PM
- Sat: Closed
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Swimming Pool - Opening & Closing Service
- Swimming Pool - Clean and Maintain
- Hot Tub Sales and Service
- Spa service and sales
- Pool Remodeling
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Credit Cards Accepted
Reviews
Write a Review
Showing 1-10 of 18 results
5.0
Connie Adamson
Google Review
8/25/2023
The pool looks wonderful. Wish I were in Sedona today, to enjoy the pool. Thanks for your service.
Response from Company:
Thank you Connie! We appreciate the feedback.
5.0
Tim Fraser
Google Review
8/23/2023
I have had Rachel do our Spa/Hot tub weekly service for three properties in the sedona/cornville area for over a year, and I found her to be very efficient, and thorough every time she came. she is personable and easy to talk to about whats going on at my three properties etc. She still services two of my three properties and I can say she represents the quality i expect in a Hot tub high quality service company like Vortex Pool and Spa! Tim Fraser Cornville & Sedona
Response from Company:
Tim, Thank you so much for taking the time to review us and offer feedback to Rachel. We will pass along the positive words and she will be thrilled to hear this. Enjoy your hot tub Tim. 😎🙏
5.0
Tara Anderson
Google Review
8/22/2023
I have nothing but wonderful things to say about our experience with Vortex Pools & Spas! We have had Rachel take care of our swimming pool maintenance for the last 2 years and it has been wonderful! She is always friendly and knowledgeable when we have questions for her. She is a joy to have around and I would HIGHLY recommend both the company and her specifically!
Response from Company:
Thank you Tara for the review. In our industry we often times don’t get to see our customers after we perform their service, so positive feedback is soooooo nice to hear. We will pass along the note to Rachel. Enjoy your beautiful pool. 😎
5.0
Richard Taylor
Google Review
8/17/2023
Rachel has been servicing our pool for a while and she has done an excellent job with a delightful disposition and timely schedule. I highly recommend Vortex Pools!
Response from Company:
Thank you Richard for taking the time to offer the feedback, we will let Rachel know her hard work has not gone unnoticed. Enjoy your beautiful pool. 😎
5.0
The Summers
Google Review
6/21/2023
We have been using Vortex Pools & Spas for a few years and the service has always been phenomenal. Quick to respond, knowledgeable, professional and reasonably priced. We can't say enough about Hannah and Shaun, they run a tight ship, a model local business, and it's always a pleasure to have Shaun over. We definitely get a feeling that Vortex looks to establish long-term relationships with clients and they always stand behind their excellent service. Unequivocal 5 stars and a grateful thanks for always taking care of us and our pool.
Response from Company:
We appreciate the time you spent to describe your experience working with us. This kind of detailed feedback is great for morale, we will be sure to pass along the note to Shaun and Hannah.
5.0
Craig S.
Cottonwood, AZ
6/15/2023
In-ground pool replastered by Vortex.
5.0
Roger D.
Sedona, AZ
5/1/2022
They were very professional and knew what to fix
5.0
Rudy E.
Sedona, AZ
11/17/2020
I found them through the Internet and am very pleased with their knowledge and service.
Response from Company:
Thank you for the feedback. Appreciated.
5.0
Ken B.
Sedona, AZ
11/16/2020
Extremely competent personnel. Very professional.
Response from Company:
Thank you for your business, Ken.
0.50
Rob A.
Sedona, AZ
7/8/2020
The problem with most pool service companies is that they start out with good service, then send their new trainees, which are learning on the job. Brian (the owner) said that he would personally take care of my pool service. This lasted for about a month. Then, without notice, he sends a trainee. He did not t vacume or brush the pool. I complained and nothing changed. All I want is to get the service I was promised.
Response from Company:
This customer is leaving out the most important detail of all - WE CANCELED HIS POOL SERVICE AND DECIDED NOT TO DO BUSINESS WITH HIM. In retaliation he decided to write a negative opinion about us. First of all, we do not have "Trainees," the technician he referenced has 7 years of experience. He was just upset because he wanted "the owner to clean his pool." Unfortunately, the owner cannot clean hundreds of pools. This is why we have management in place as well as software programs. Papa John's Owner is not making every pizza in the company and it is unreasonable to make such a request! Our management tools allow us to run our company without issue, regardless of the technician that is providing the cleaning service. This is why we answered all your phone calls, emails and request promptly - including returning to your home several times regardless of how baseless the issues were. The truth is RA burned through every local pool company in town. He finally found a good one, Vortex Pools & Spas, but we decided to TERMINATE HIS SERVICE AND NOT DO BUSINESS WITH HIM, which is our right. We are a very hard-working family here and take pride in our work, we do not appreciate the lies spread by someone with no morals, who hides behind a keyboard and attempts to ruin our reputation because we decided to CANCEL HIS SERVICE. In 15 years of servicing both residential and commercial accounts I have never dealt with a more unrealistic customer. Our company has had accounts with Major League Baseball teams that did not treat our staff the way this customer did. AGAIN, THIS IS WHY WE CANCELED HIS SERVICE AND CHOSE NOT TO DO BUSINESS WITH HIM. We would like to rate this customer RA at 0 stars. If there are any pool company?s RA has not burned yet - DO NOT DO BUSINESS WITH THIS GUY. He will approve repair work and then complain about the price until you lower your price just to make him happy. You will waste more time trying to meet his demands only to find out his hobby is to harass his service providers. Then if you decide to cancel his service, due to his unrealistic expectations, he will go online and write lies about your company. THIS IS WHY WE CANCELED YOUR SERVICE AND CHOSE NOT TO DO BUSINESS WITH YOU SIR.
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