WB Dickenson

4.67 |81 Verified Ratings
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WB Dickenson

4.67 | 81 Verified Ratings
Write a Review


53 Commerce Way
South Windsor, CT 06074
Your use of our services is governed by our Terms & Conditions

WB Dickenson

WB Dickenson, is a family-operated, full service plumbing, heating and remodeling company. We've been servicing the greater Hartford area since 1952. We specialize in residential and commercial service work and bathroom and kitchen remodeling. Our attention to detail and customer satisfaction is second to none. We will respond to you within the hour any time of day and can usually make it to your home the same day for smaller plumbing and heating jobs. Give us a call today for your free estimate on remodeling your bath or kitchen. Our in-house carpenters, tiling specialists, and plumbers do beautiful work. (See our albums for proof!)


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Service Area

  • West Hartford
  • Hartford
  • Manchester
  • Suffield
  • Ellington
  • South Windsor
  • Vernon Rockville
  • Tolland
  • Glastonbury
  • Broad Brook
  • South Glastonbury
  • Bolton
  • See All >

Services Offered

Additions & Remodeling
  • Basement Remodel
  • Bathroom Remodel
  • Kitchen Remodel
Designers & Decorators
  • Bathroom Designer
  • Kitchen Designer
Disability Services
  • Disability Remodel
Heating & Furnace Systems
  • Faucets, Fixtures and Pipe Repair
  • Water Heater Install
  • Water Heater Repair
  • Gas Piping
  • Bathtub Install or Replace
  • Shower Install or Replace
  • Walk In Bathtub Install or Replace
  • Water Main Install or Repair

Areas of Expertise

  • Boiler or Radiator Heating System - Install or Replace
  • Drain Clog or Blockage - Clear
  • Faucets, Fixtures and Pipes - Repair or Replace
  • Water Heater - Install or Replace
  • Water Main - Install, Replace or Repair

Product Brands Used

  • American Standard
  • Bradford White
  • Delta
  • Grohe
  • Kohler
  • Moen
  • Sterling
  • TOTO
  • Wolverine Brass, Inc.
  • A.O. Smith, Crown Boiler, Gerber
  • See All >

Quick Facts

Business Hours
8:00 AM to 5:00 PM
8:00 AM to 5:00 PM
8:00 AM to 5:00 PM
8:00 AM to 5:00 PM
8:00 AM to 5:00 PM
(Please call to confirm)
  • Small Jobs Welcome
  • Warranty Offered
  • Free Estimates
  • Warranty Description: 90 day warranty on service work, 1 year on remodeling work
  • Credit Cards Accepted


In Business Since: 1952
State Licensing
Trade: S-03 Heating, Piping, Cooling
License #: HTG.0385603-S3
Expiration: 08-31-2019
Trade: Home Improvement
License #: HIC.0558702
Expiration: 11-30-2019
Trade: P-01 Plumbing
License #: PLM.0204770-P1
Expiration: 10-31-2019
Type: General Liability
Amount: $0
Expiration: 09-07-2019
HomeAdvisor Screened. View Details

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WB Dickenson

My Work
5 Projects
Free Offer! Get 1 Comfort-Height Toilet free when contracting W.B. Dickenson for a full bathroom remodeling project valued over $8,000 Free Offer!
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Ratings & Reviews
WB Dickenson

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 81
  Page 1 of 9
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5.0   |  
The service technicians (plumbers in this case) were very professional, pleasant and thorough. The overall response of W.B. Dickenson was great, from first contact through HomeAdvisor to job done was ~4hrs. Considering this was an emergency hot water heater replacement I couldn't have expected any better.
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5.0   |  
I had a great experience with Alex and Tyler. WB Dickenson was on time and able to service my home right away. They also were able to order me special parts and installed them the same day they were delivered. I will be using this company in the future.
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5.0   |  
Review by in Manchester, CT
I was directed to this company from home advisors, on a Saturday as my water heater started leaking! Out of 4 companies I called that said they were available 24/7 WB Dickenson was only company that called me back! They told me how to turn water off, how I could drain the tank, and that they could come out on the weekend and the extra cost or wait till Monday! On Monday they contacted me and let me know they were coming arrived on time and the 2 service men were outstanding! Highly recommend this company!!
Response by WB Dickenson: Thank you Wendy, I'm happy we were able to help you and I look forward to helping you with your needs in the future. I hope you have great hot water now!! And most importantly, no leaks!
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5.0   |  
Review by in Manchester, CT
They are very neat and professional about cleaning up the area they are working in every day before they leave. They haul away all demolition trash in their own trucks. All of their subcontractors from painter to tile installer and sheetrocker were very professional and pleasant to work with. I highly recommend them.
Response by WB Dickenson: Thank you, Monique, for your business and your continued loyalty to our firm. We pride ourselves in making our customers happy! Enjoy your bathrooms!
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1.0   |  
Unprofessional, condescending and overall horrible experience. Our boiler was installed 1 year ago and we came home to no heat during the first snowstorm of the year. Checked the boiler and it appeared to be an electrical problem. Called their emergency service and decided to have them come out the next morning. Got a call in the morning and was told there was nothing that they could do until next week. Tom (the owner) is very unprofessional and was screaming in the background of the call, saying extremely rude and degrading comments about me , that I could hear! Extremely unpleasant experience...avoid at all costs! Will be going elsewhere to find a solution as W.B Dickenson does not respect customers and does not value their trust.
Response by WB Dickenson: Caroline, I am very sorry that you felt like you had a bad experience with our company. You originally called us on an emergency basis stating that you had no heat on a new boiler that we installed over a year ago. We discussed the emergency rates, which you didn't want to pay, so you decided to wait. After which, you called the next business day expecting "warranty service". However we checked into the history, and found out that you weren't the original owner who paid us to install the boiler. You stated that you were the new home owner. [FYI: Boiler warranties expire with a transfer of ownership no matter which boiler it is] You also mentioned that your boyfriend is a licensed electrician and did something to the control and something "popped". In response to that. I stated that we are not liable for anything that somebody else touched and shorted out, but I would try and help by calling the electrician (All Service Electric) who originally wired the boiler almost 13 months ago. I was able to get in touch with Paul (the owner) who called you, then came to your house later that morning, installed a new transformer, diagnosed the heating system finding a bad zone valve head which originally caused the "no heat" problem. Paul assisted your boyfriend, got the heat going, explained what needed to be done, and only charged $125.00. In closing, I helped you out when you weren't even a customer of ours. The zone valve that went bad was part of the original heating system, not work from the original installation. At no time did any rude or personal degrading comments occur when you were on speaker phone with my receptionist. All I said was that your boyfriend shorted something out so he owns it. I believe a Thank You is deserved rather than your negative comments all over social media. Happy Holidays
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5.0   |  
Review by in East Hartford, CT
Timely and quick repair.
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5.0   |  
Outstanding service!!! Received a call from W.B. Dickenson shortly after contact through home advisor about 8pm last nigh. The gentleman I spoke with really listened to my concerns and made me feel confident about having his plumber come into my home. Alex called this morning to say he was on his way, arrived early, evaluated our situation and went straight to work. Great job, fair price and quality work. Would I use this company again??? YES!! Thanks, Kelly
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4.0   |  
Liked the service but it happened in two visits when it could have happened in one visit. Will hire them again for futures projects.
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5.0   |  
I appreciate them coming out when temperatures were so low to verify that our furnace was working. They adjusted the bill based on my concerns around the time they spent at the house.
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5.0   |  
Review by in Manchester, CT
I needed a plumber urgently during a kitchen renovation. Within 10 minutes of my contacting Home Advisors, W.B. Dickenson contacted me and Ed arrived within 1 1/2 hours. His service was very professional, thorough and efficient. My contractor was also impressed. Very happy with my experience.
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Showing 1-10 of 81
  Page 1 of 9

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