WCV Windows

4.13 |13 Verified Ratings
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WCV Windows

4.13 | 13 Verified Ratings

253-273-3843

P.O. Box 564
Gig Harbor, WA 98335
 
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Profile
WCV Windows


If you need new windows or replacement windows, then you will probably think of getting windows with strength and beauty. At WCV Windows, we have a wide range of vinyl windows to offer to our clients. We offer you vinyl windows and top quality service for all of your window installation needs. Whether you are looking for new vinyl windows or window replacements, contact us today!

Achievements

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Service Area

  • Tacoma
  • Gig Harbor
  • Lakebay
  • Lakewood
  • Steilacoom
  • Vashon

Services Offered

Windows

Areas of Expertise

  • New Window - Single
  • New Windows - Multiple 2 - 6+

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 1972
State Licensing
Trade: General Contractor
License #: WCVWIW*852N1
Expiration: 08-21-2019
Screening
HomeAdvisor Screened. View Details

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Business Overview

How We Got Started

We started in this industry in 1990.

We describe our business as Family owned and operated

what should you look for in a company as a customer

good service good value great price

 

Photos
WCV Windows


My Work
1 Projects
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Ratings & Reviews
WCV Windows

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 13
  Page 1 of 2
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4.0   |  
Review by in Steilacoom, WA
Project: New Windows - 6 +
The WCV crew were timely, polite, efficient, and thorough. If your looking for window installation, these folks don't disappoint.
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5.0   |  
Review by in Fox Island, WA
Project: New Windows - 3-5
Jaime did a professional job from the first visit to to measure to the final visit after installation Will recommend him to all our friends and neighbors
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2.0   |  
Review by in Tacoma, WA
Project: New Windows - 6 +
The owner showed up for the sale, then disappeared. Communications were nonexistent. I was told a guy would come out in a few days to do final measurements, but it took almost 2 weeks and he showed up during dinner one night, unannounced. After measure, I was told 2-3 weeks for the windows to be made and install to be scheduled. That turned into a month. Next, I got a VM from the owner proposing installation dates, which I accepted, then heard nothing until the day of proposed install. I didn't even know if the work was going to take place, until I initiated contact with the owner at 8 AM, on install day. He told me the guys show up between 9-10 AM. After they arrived and got to work, it went quick, but not perfect. Two of the main windows that the team installed came out very bad. They claimed it couldn't be helped due to the status of the structure, but put in very little time working on it. After the installation, which took 5 hours instead of 16 on the estimate, I contacted the owner to see if some adjustments could be made to the final bill, due to the mentioned issues. Even though it was clear I wasn't pleased, no effort was made to rectify the situation or drop the bill. To ice the cake, if you use a credit card for payment they want to charge you an additional 8%. Who uses checks anymore, and what company doesn't take cards when they sell expensive products? Full disclosure, he covered the credit card fees but acted like he was doing me a favor by doing it. Piss poor customer service, and I feel I was taken advantage of, regarding the labor. During our conversations, the owner stated several times that they routinely install jobs like mine in a day, yet charged me for '2 maybe 3 days of labor' on the bid. T&M was never an option, and as previously mentioned, no effort was made to work with the customer. Will not use them again and wouldn't recommend them to anyone.
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5.0   |  
Review by in Gig Harbor, WA
Project: New Windows - 2
Brian did an excellent job installing my new windows in the master bedroom.
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4.0   |  
Review by in Gig Harbor, WA
Project: New Window - Single
Came to job a little late, job done well once here and working. Went longer than anticipated, but overall positive experience.
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5.0   |  
Review by
Project: New Windows
They have multiple projects for me. I found their knowledge of the product and quality of the work to be highly professional. They always communicated what they were doing and when. They did quality work at a great price. We we never felt there were pressure sales or forced to buy anything.
0.5   |  10-14-2014
Review by Robert H. in Kent, WA
First thing the rep did not give the paperwork to the finance people for a week. I had to call to find out what was going on with that part. Oh and the job was suppose to take 3-4 weeks top from sign to finish. They just finished on 10-8-14 so it took two months. So I waited for a call from them saying I was approved and that the installer would be out to do a final measurement so they could get everything ordered. I had to call to make sure I was approved and I was, then the installer shows up with no phone call due to they gave him the wrong phone number. He looked at everything and recommended I replace the sheeting under the siding due to it was so old. My house was built in 1959 and I wanted the job done right so I agreed. That was a extra $1900.00 and we talked about putting insulation in the walls because there was none. At the time I said no lets just get everything ordered so we can get this project going. Then I heard nothing back from the company about anything so I started to call the sales rep and the company to find out what was taking so long. They said they were busy so it is going to take longer. After making multiple phone calls and leaving multiple messages I started to get no reply to my calls and no answer on their phones. I should have just pulled out then and went with another company but I figured I was in to deep with this one to make the change. I had even called to talk to a manager and was transferred to some ladies phone that was not the manager and never returned my call. Finally I called the finance lady and said if I don't get a call back I was going to back out of the deal. And guess what i got a phone call from her and the sales rep the same day saying the product was ordered and they would let me know when the install date would be. On Monday they came back and they were sort two guys because they called in sick so they did not get as much done as they wanted to. The next day they had a full crew and started to take the back side of the house off. Again there was a lot of stuff falling from inside the walls into the house and the bathroom fan was pushed out of the wall and the switch to turn it on was also pushed out. The way the windows had been installed made it so when they were taking apart the house all of the caulking was ripped apart on the inside and outside. So now I have to clean up all of the stuff that fell into the house and I have to fix all the caulking around the windows and I have to fix the wall were the nail heads popped out of the sheet rock. I also have to fix the bathroom fan and the switch and I have to caulk around the outside hose faucets were there is a gap between the siding and the part they used to go around the faucet. Now on 10-10-14 I put in a call to the sales rep about the ends of the beams not being covered and if they should have been or do I need to paint them, the dumpster still is in front of my house so I called to make sure it would be picked up. I have yet to hear back from either of the people just like they have not called me back unless it has to do with them getting more money from me. Now I have all this extra work to do to make my house look good inside again and some work to do to the outside also. I will be picking up small parts of the house on the ground for a long time because that was also left behind. Should I have complained to the installers and told them they need to fix what they had messed up inside the house ? Yes i should have but I am so tired of dealing with West Coast Vinyl and the installers and the stuff they messed up and this hole process I did not and I am not sure if I will. I can tell you I will never deal with West Coast Vinyl again for anything and I will never recommend them to anyone for any type of work ! Worse company ever to deal with and I wish I would have went with another company !

1 of 1 users found this review helpful.

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5.0   |  
Review by
Project: New Windows
They did an excellent job. We're very very pleased. They were very timely and very professional.
5.0   |  
Review by
Project: New Windows
They worked very well together, and they were prompt, courteous and friendly.
4.5   |  
Project: New Windows
The quality of the windows was great and the installers did a wonderful job. I felt like I may have over paid a little bit for some alternate windows I had to use, but they went above and beyond. They did a great job.
Showing 1-10 of 13
  Page 1 of 2

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